Email & Hosting

WebHosting Plesk FAQ

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Transferring Domain and Hosting Services

There are some important steps to follow when transferring your Domain & Hosting products to iiNet. To ensure the transfer process goes smoothly, prepare backups and have the following information ready. If you have any questions…

550 #5.7.1 SPF unauthorized mail is prohibited

If you attempt to send an email to an iiNet email address and you receive an "550 #5.7.1 SPF unauthorized mail is prohibited" error, this means that your email account is failing a Sender Policy Framework (SPF) check. SPF is a set of…

Email Setup in Outlook 365

Open Outlook and click File in the top left-hand corner of the screen.

Mailbox size limit exceeded

To check your mailbox storage, log in to iiNet Webmail. Select Settings.

Implementing PHP Changes in the Hosting Control Panel

Log in to the Hosting Control Panel.

Email Setup in Samsung Android OS

Please note: The appearance of the default Email app may vary depending on your Samsung device and/or Android version.

Creating aliases for a Hosted Exchange mailbox

With Hosted Exchange, you can create “alias” email addresses on your domain which receive incoming mail and direct it to one individual. For example, John Citizen may have an email address of but he also…

Setting up a Hosted Exchange mailbox in Mail for Mac OSX

Please note: You must have an Exchange 2 mailbox in order to configure an Exchange account in Mail for Mac OSX.  

Cannot send email

If the email failing to send has a large file attachment, try sending a test email with no attachments. Generally, a file attachment should not exceed 20MB in size.