Email & Hosting

iiNet Members Webspace End of Life

The iiNet Members Webspace service has reached End of Life and will be closed. This complimentary service provided 1GB of webspace to create a non-commercial website under customer usernames on the iiNet domain, e.g. "members.iinet.net.au…

Accessing your iiNet Website files

You’ll need to back up your website files to move your iiNet website to an alternate web hosting service. Depending on which member of the iiNet group you're with, the settings you need may differ. Please note: In the addresses below,…

Email Service Closure

Our Grapevine, nCable and Octa4 email services have reached End of Life and will be closed from 6 June 2023. This closure affects all Grapevine email services (e.g. username@grapevine.com.au or username@homemail.com.au), nCable services (…

Exporting and Importing a Backup of your Mailbox in Thunderbird

Thunderbird allows you to download your mailbox as .EML onto your local device. These can be opened individually in most desktop mail clients or can be re-imported to your new mailbox. For more help with Thunderbird, please visit Mozilla…

Exporting and Importing a Backup of your Mailbox in Outlook for Mac

Outlook for Mac allows you to export your mailbox as a .olm Data File which can then be re-imported to your new mailbox profile. For more help with Outlook and data files, please visit Microsoft Support. Select one of the links below to…

Exporting and Importing a Backup of your Mailbox in Mac Mail

Creating a backup of your mailbox is required when migrating your hosted email services.

Determining your DNS Provider

To find who hosts your DNS records, you can perform a Whois lookup using the links below. When a result is returned, check the Name Server fields.

Update Outlook settings for POP and IMAP email access

From 6:00am AEDT Tuesday 22 November, use the instructions below to change your inbound POP and IMAP Account settings to mail.exchange.iinet.net.au (it will currently be exchange.iinet.net.au). The update to the inbound server setting is…

WebHosting Plesk FAQ

Select one of the links below to jump to a query:

Transferring Domain and Hosting Services

There are some important steps to follow when transferring your Domain & Hosting products. To ensure the transfer process goes smoothly, prepare backups and have the following information ready. Domains To initiate a transfer for a…