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Payments & Invoices
Pay my invoice
Update my payment details
Understanding charges & payment dates
Understand my invoice
Query a charge on my invoice
Download invoice
Financial hardship
Username & Password
Forgotten password?
Change password
Forgotten username?
Manage my account
Update contact details
Using Toolbox
Complaints
Cancel or close my account
Track my delivery
Update contact preferences
Change account ownership
Manage my services
Change broadband plan
Move house
Change mobile plan
View broadband usage
View mobile usage
Reschedule an nbn appointment
Safety & Security
Security information
Data protection
Scams Awareness
Fraud Assistance
Unwanted communication
iiNet phone numbers
Broadband & Wi-Fi
Wi-Fi
Connect to Wi-Fi
Improve Wi-Fi signal strength
Wi-Fi connection offline
Wi-Fi connection dropouts
Wi-Fi speed issues
nbn®
FTTP
Set up iiNet modem
Set up BYO modem
Run nbn test in Toolbox
My connection speed is slow
My internet is offline
My internet is dropping out
FTTC
Set up iiNet modem
Set up BYO modem
Run nbn test in Toolbox
My connection speed is slow
My internet is offline
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FTTB/N
Set up iiNet modem
Set up BYO modem
Run nbn test in Toolbox
My connection speed is slow
My internet is offline
My internet is dropping out
HFC
Set up iiNet modem
Set up BYO modem
Run nbn test in Toolbox
My connection speed is slow
My internet is offline
My internet is dropping out
Wireless
Set up iiNet modem
Set up BYO modem
Run nbn test in Toolbox
My connection speed is slow
My internet is offline
My internet is dropping out
Satellite
How to set up
Troubleshoot an issue
5G Home Broadband
How to set up
My connection speed is slow
My internet is offline
Factors affecting speed
Home Wireless Broadband
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My connection speed is slow
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FAQ
ULTRA Broadband (VDSL/Cable/FTTB)
VDSL2 in Canberra
How to set up
My connection speed is slow
My internet is offline
My internet is dropping out
FAQ
Cable in Ballarat & Mildura & Geelong
How to set up
My connection speed is slow
My internet is offline
My internet is dropping out
FAQ
FTTB in buildings across Australia
How to set up
My connection speed is slow
My internet is offline
My internet is dropping out
FAQ
Fibre to the Home (FTTH)
Set up iiNet modem
Set up BYO modem
Slow speeds
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Phone & Mobile
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Activate SIM
Top up prepaid balance
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Check usage
Change plan
Troubleshoot call issues
Troubleshoot SMS/MMS issues
Finding your PUK code
Roaming
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nbn Phone & Netphone
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nbn Fibre Phone (FTTP only)
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Frontier Portal Introduction
Support resources
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Unregistered Handsets
Audio Quality Issues
Inbound and Outbound call issues
Faulty & Damaged handsets
Factory Reset Handsets
Call dropouts
FAQ
Fetch
Fetch is no longer available
Fetch is no longer available
Setup Guides
Fetch Mini & Mighty
Fetch remote
Channel scan
Change parental PIN
Managing Subscriptions
Change Subscription
Troubleshooting
No Subscription channels
No Free to Air channels
Video stuttering or freezing
Fetch box issues
Fetch remote issues
FTTB
FTTB Network Termination Unit Status Lights
Checking the status lights on your Network Termination Units (NTU) for Ultra Broadband FTTB can be useful for troubleshooting. Not every FTTB service has an NTU. Choose your NTU:
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