Safety & Security

Protecting Your Personal Information

At iiNet, we're continuing to make significant investments to protect our customers and their personal information. The challenging reality is that all Australian companies face cyberthreats on a daily basis. iiNet takes cybersecurity and…

Security information

From time to time, iiNet may contact you for marketing or servicing reasons. iiNet will never call you and ask for your passcode or password.

Multi-Factor Authentication at iiNet

When you contact us or log in to Toolbox, you may be prompted to provide a One-Time Passcode in addition to the usual ID check or login details. This is part of a security process called Multi-Factor Authentication and has been…

Parental safety advice

This article will provide advice and resources for parents who wish to restrict the content accessed by children online. As the digital world continues to evolve, the challenges for parents evolve with it. To help keep your children safe,…

Fraud Assistance

Fraud We take fraud seriously at iiNet, and we’re committed to helping you if you suspect that you’ve been a victim of fraud. Online fraud generally involves phishing, which as an attempt to get private or personal details by pretending…

Phone numbers we use to call our customers

Please see: iiNet phone numbers and email addresses

Natural Disaster Support

iiNet understands the importance of staying connected when you've been affected by a natural disaster such as bushfire or flood. In addition to assistance offered under our Financial Hardship Policy, options available to affected…

Unwanted Phone Calls

This article will explain what to do if you’re getting unwanted phone calls to your home phone number.   Are the callers telemarketers? If the calls are unsolicited telemarketers from businesses you haven’t dealt with before, then you…

Password Policy

Your iiNet password is used to log in to your Toolbox or Webmail, and verify your identity. Each iiNet internet service and email address has its own password.  

iiNet on Twitter

iiNet maintains a presence on many social media channels, including Twitter. (@iiNet). On occasion we may ask you to email us some specific details about your account in order to assist you with a query - these requests will come from the…