Safety & Security

Fraud Assistance

Fraud We take fraud seriously at iiNet, and we’re committed to helping you if you suspect that you’ve been a victim of fraud. Online fraud generally involves phishing, which as an attempt to get private or personal details by pretending…

Phone numbers we use to call our customers

We usually use these numbers to call our customers: (08) 6263 6363 (08) 9214 2222 (08) 9216 2560 (02) 8456 1960 We may use other numbers to call you. While these calls may not come from one of our listed numbers, you will never be…

Natural Disaster Support

iiNet understands the importance of staying connected when you've been affected by a natural disaster such as bushfire or flood. In addition to assistance offered under our Financial Hardship Policy, options available to affected…

Unwanted Phone Calls

This article will explain what to do if you’re getting unwanted phone calls to your home phone number.   Are the callers telemarketers? If the calls are unsolicited telemarketers from businesses you haven’t dealt with before, then you…

Password Policy

Your iiNet password is used to log in to your Toolbox or Webmail, and verify your identity. Each iiNet internet service and email address has its own password.  

iiNet on Twitter

iiNet maintains a presence on many social media channels, including Twitter. (@iiNet). On occasion we may ask you to email us some specific details about your account in order to assist you with a query - these requests will come from the…

Assistance for those facing domestic or family violence

If you’re experiencing domestic or family violence, we’re here to help. We understand that having access to communications can be vital for those who are experiencing or have been impacted by domestic or family violence. You can talk to…

Scams and Hoaxes

Scammers use a wide variety of methods to impersonate legitimate businesses and organisations personal and private information. Known as phishing, these scam websites, emails and text messages can be difficult to spot. Try to look out for…

How to forward an email as an attachment

This article will show you how to forward an email as an attachment, which is required when reporting scam, hoax or phishing emails to abuse@iinet.net.au. See our Scams and Hoaxes article for more information. Note: If your email…