Understanding Charges & Payment Dates

Here's some info about charges and payment dates on your iiNet bill.

 

Select one of the links below to jump to a query:

 

Why was my payment taken before the due date?

Direct debit payments are taken up to 3 working days before the due date to allow time for the payment to clear.

For same-day invoice payments, please switch your payment method to a credit card in Toolbox, as these payments can process instantly.

 

Why am I paying in advance?

All iiNet services are billed monthly in advance. Having your service charges covered for a month in advance allows you to change plans or move house with fewer service disruptions due to unpaid bills.

 

What happens when I change my plan?

When you change your plan:

  • Any charges you paid in advance for your old plan will be credited back to your account.
  • You’ll be billed one month in advance at the rate for your new plan instead.
  • The resulting invoice alignments will be shown on your next invoice. 
  • When downgrading to a cheaper plan, your next invoice may be lower than usual due to the credit you received for your old plan.
  • When upgrading to a more expensive plan, your next invoice will be higher than usual due to the charges for your new plan.

 

Why is my bill higher than expected after a plan upgrade?

When you upgrade your plan, it’s not a simple matter of adding $10 or $20 to your next bill. Our billing system needs to calculate the charges for your previous and current billing periods, as well as charge for a month in advance.

For example, say you have a $79.99/mth plan that’s currently paid in advance up to 24 May. If you upgrade to a $99.99/mth plan on 8 April, here’s what would be charged on your next invoice to cover fees up to 24 June:

  • For the previous month (17 days pro-rata):
    • $45.33 Credit for your old plan from 8 April to 24 April
    • $56.66 Charge for your new plan for 8 April to 24 April
        
  • For the current month:
    • $79.99 Credit for your old plan from 25 April to 24 May
    • $99.99 Charge for your new plan for 25 April to 24 May
       
  • For one month in advance:
    • $99.99 Charge for your new plan for 25 May to 24 June 

This would result in a total charge of $131.32 on your next invoice, which covers 2 months and 17 days on the new $99.99 plan.

 

Why have I only been charged for part of a month?

You only get charged for the time you have an active broadband service or a particular plan. If you:

  • Have a broadband service activated partway through the month; or
  • Change plans partway through the month;

Then you’ll only be charged for part of the month, instead of the full month.

For more information, including detailed examples, see Understanding Invoice Alignments.

 

What should I do if I don’t understand a charge on my invoice?

If you have any issues with your iiNet bill, please send us an invoice query.

 

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