Rescheduling your nbn connection in Toolbox

If you can't make your nbn appointment, you can reschedule for a later date online.

1. Log in to Toolbox and hit My Products, then select Broadband. If you're on a mobile device and you don't see this option, click the grey square with three lines to show it.
   
   Never logged into Toolbox before? Check out An Introduction to Toolbox.
2. Select your nbn service from the Product drop-down menu.
3. Hit Manage nbn appointment. If you're on a mobile device and you don't see this option, click the grey bar labelled Broadband actions to show it.
4. Hit Reschedule.
    
   This option will only be shown for appointments with the "Reserved" status. 
    
   
5. Fill out the form to select your desired Appointment Date and Appointment Time Slot.

   Important: All requests for a weekend or public holiday appointment will be rejected. Please take care not to do this as it may cause delays in your order.

   
6. Click Submit to submit your request.
   
   Once your request has been accepted, we'll send you an SMS and email with your new appointment time.