Email & Hosting

Email setup on iPhone and iPad

To set up your iiNet email address on iPhone and iPad (iOS11 or later), simply follow the steps below, or watch the video.

Email Setup in Gmail on Android OS

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Email Setup in Thunderbird

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Troubleshooting Cannot receive email

If you use multiple computers/devices to access your email but one of them is set to POP protocol instead of IMAP, that may be preventing your other devices from getting a copy of your emails. Refer to our email setup guides or email…

Cannot send email

If the email failing to send has a large file attachment, try sending a test email with no attachments. Generally, a file attachment should not exceed 20MB in size.

Receiving Spam Emails

If you suspect the email's sender is trying to trick you to into sending them your password, bank details or other personal information, please see Scams and Hoaxes instead. Select one of the links below to jump to a query:

Compromised Email Accounts

An email service is compromised when a third party obtains your iiNet password and uses these details to send email through the iiNet servers. These are typically spam or phishing/scam emails, which in turn generate complaints about the…

iiNet Webmail Tutorial

Please note: As of 15 September 2023, the iiNet Webmail login page has been updated to support the upcoming migration to The Messaging Company (TMC) for customer who have opted-in. Learn more. You can log in to iiNet Webmail at: https://…

Email Settings

Select one of the links below to jump to a query: