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Select your modem to get started:

	Smart Modem Gateway (VX420-G2H)
	VX220-G2V Modem
	VX420-G2V Modem
	TP-Link VR1600V
	TG-789 Broadband Gateway
	Guides for previously sold modems

Note: If you have an old modem that you don't want to keep, please consider eWaste recycling facilities that may be offered by your local council.

Smart Modem Gateway (VX420-G2H)

First, ensure you have:

A message from us advising you to plug in your modem.
An electrical outlet near your telephone wall socket.

Connect the power cable from your modem's Power Port to an electrical outlet.
Connect a phone cable from the grey DSL port on your modem to your telephone wall socket.
Make sure the electrical outlet for your modem is on, and press the modem's ON/OFF button.
Allow 15 minutes for your modem to boot up and connect automatically.
Check the lights on your modem. If the Internet light is green, you can start connecting your devices and getting online.
To plug in additional devices via Ethernet cable, simply connect the Ethernet cables to any of the four yellow LAN ports on your modem.
If you wish to use your VDSL2 Phone service, plug a compatible handset into the green PHONE port on your modem.
If you wish to connect your devices via WiFi, you'll find the WiFi name and password on the modem's barcode sticker.

Your modem will automatically connect your devices to the best WiFi network possible (i.e. 5GHz). Older devices may only be able to connect to the slower 2.4GHz WiFi. See Improving WiFi Signal.

VX220-G2V Modem

First, ensure you have:

A message from us advising you to plug in your modem.
An electrical outlet near your telephone wall socket.
A phone cable.
(Optional) Up to 4 Ethernet cables to connect devices via Ethernet.

Connect the power cable from your modem's Power port to an electrical outlet.
Connect a phone cable from the grey DSL port on your modem to your telephone wall socket.
Make sure the electrical outlet for your modem is on, and press the modem's ON/OFF button.
Allow 15 minutes for your modem to boot up and connect automatically.
Check the lights on your modem. If the Internet light is blue, you can start connecting your devices and getting online.
To plug in additional devices via Ethernet cable, simply connect the Ethernet cables to any of the four yellow LAN ports on your modem.
If you wish to use your iiNet ULTRA Phone service, plug a compatible handset into the green PHONE port on your modem.
If you wish to connect your devices via WiFi, you'll find the WiFi name and password on the modem's barcode sticker.

Your modem will automatically connect your devices to the best WiFi network possible (i.e. 5GHz). Older devices may only be able to connect to the slower 2.4GHz WiFi. See Improving WiFi Signal.

VX420-G2V Modem

Follow the instructions below to set up your VX420-G2V Modem for ULTRA VDSL2.

First, ensure you have:

A message from us advising you to plug in your modem.
An electrical outlet near your telephone wall socket.
A phone cable.
(Optional) Up to 4 Ethernet cables to connect devices via Ethernet.

Connect the power cable from your modem's Power port to an electrical outlet.
Connect a phone cable from the grey DSL port on your modem to your telephone wall socket.
Make sure the electrical outlet for your modem is on, and press the modem's ON/OFF button.
Allow 15 minutes for your modem to boot up and connect automatically.
Check the lights on your modem. If the Internet light is green, you can start connecting your devices and getting online.
To plug in additional devices via Ethernet cable, simply connect the Ethernet cables to any of the four yellow LAN ports on your modem.
If you wish to use your iiNet ULTRA Phone service, plug a compatible handset into the green PHONE port on your modem.
If you wish to connect your devices via WiFi, you'll find the WiFi name and password on the modem's barcode sticker.

Your modem will automatically connect your devices to the best WiFi network possible (i.e. 5GHz). Older devices may only be able to connect to the slower 2.4GHz WiFi. See Improving WiFi Signal.

TP-Link VR1600v

First, ensure you have:

A message from us advising you to plug in your modem.
An electrical outlet near your telephone wall socket.

Connect the power cables from your modem's Power Port to an electrical outlet.
Connect the included phone cable from the grey DSL port on your modem to your telephone wall socket.
Make sure the electrical outlet for your modem is on, and press the modem's Power button.
Allow 15 minutes for your modem to boot up and connect automatically.
Check the lights on your modem. If the Internet light is green, you can start connecting your devices and get online.
To plug in additional device via Ethernet cable, simply connect the Ethernet cables to any of the four yellow LAN ports on your modem.
If you wish to use your ULTRA VDSL2 Phone service, plug a compatible handset into the grey Phone1 port on your modem.
If you wish to connect your devices via WiFi, you'll find the WiFi name and password on the barcode sticker at the bottom of your modem.

We recommend connecting over the 5GHz WiFi channel for faster performance. See Improving WiFi Signal.

TG-789 Broadband Gateway

First, ensure you have:

A message from us advising you to plug in your modem.
An electrical outlet near your telephone wall socket.

Connect the power cables from your modem's Power Port to an electrical outlet.
Connect the included phone cable from the grey DSL port on your modem to your telephone wall socket.
Make sure the electrical outlet for your modem is on, and press the modem's Power button.
Allow 15 minutes for your modem to boot up and connect automatically.
Check the lights on your modem. If the Internet light is green, you can start connecting your devices and get online.
To plug in additional device via Ethernet cable, simply connect the Ethernet cables to any of the four yellow LAN ports on your modem.
If you wish to use your ULTRA VDSL2 Phone service, plug a compatible handset into the green Phone1 port on your modem.
If you wish to connect your devices via WiFi, you'll find the WiFi name and password on the barcode sticker at the bottom of your modem.

We recommend connecting over the 5GHz WiFi channel for faster performance. See Improving WiFi Signal.

Visit our Network Status page to see any known issues in your area that may be affecting your connection.
Turn off your modem and leave it off for at least 10 seconds.
Turn your modem back on and wait for the modem lights to settle.
Continue monitoring for dropouts.
When your connection drops out, check other devices connected to your modem via WiFi or Ethernet cable to see if they've dropped out, too.
If your device is connected via WiFi, stand next to your modem to rule out any WiFi signal issues.
If devices connected via Ethernet cable stay online when devices connected via WiFi drop out, switch to troubleshooting WiFi Dropouts.
If you only lose your WiFi connection in certain parts of your home, see our guide on improving WiFi signals.
Check that all cables connected to your modem and Network Termination Unit are in good condition and plugged in securely, without any kinks.
Note: If you have more than three phones and/or faxes, or a Back to Base Alarm system, you may need to contact an ACMA-licensed electrician to install a central splitter to prevent interference on your line.
Any damaged or outdated cables should be replaced.
Continue monitoring for dropouts.
If a fault needs to be lodged for your service, we'll need the dates and times of when the dropouts occurred. Please make notes for easy reference, e.g:
27/11/2019 - 7:30PM to 8:15PM
28/11/2019 - 8:30AM to 9:00AM
28/11/2019 - 10:00AM to 10:30AM
Call us on 13 22 58 for further assistance.

Please note: We no longer have any ADSL-compatible modems available for purchase. If you need to replace the modem for an ADSL2+ service, you’ll need to purchase one from another retailer.

Visit our Network Status page to see if any known issues in your area are affecting your connection.
Locate your modem and ensure that it's connected correctly. Setup guides are available here.
Check that all cables are in good condition and plugged in securely, without any kinks.
Turn off the electrical outlet for your modem and leave it off for at least 10 seconds.
Turn the outlet back on and wait for the modem lights to settle.
Attempt to view a website.
Plug a standard telephone handset (with no line filter) into the phone socket.
Listen for a dial tone. If no dial tone is present, switch to Troubleshooting No Dial Tone.
Make a phone call to any number. If you hear line noise or interference while on the call, switch to Troubleshooting Line Noise.
Attempt to view a website on other devices connected to your modem via WiFi or Ethernet cable
If your device is connected via WiFi, stand next to your modem to rule out any WiFi signal issues.
If you can view websites on devices connected via Ethernet cable but not on WiFi, switch to troubleshooting WiFi No Connection.
If you lose your WiFi connection in certain parts of your home, see our guide on improving WiFi signals.
If you can view websites on some devices but not others, see our guide on Browsing issues.
Call us on 13 22 58 for further assistance.

Appendix - Central splitters

If you have more than three phones and/or faxes or a Back to Base Alarm system at your premises, you may need to contact an ACMA-licensed electrician to install a central splitter to prevent home network issues.

Please note: We no longer have any ADSL-compatible modems available for purchase. If you need to replace the modem for an ADSL2+ service, you’ll need to purchase one from another retailer.

Visit our Network Status page to see any known issues in your area that may be affecting your service speed.
Turn off your modem and leave it off for at least 10 seconds.
Turn your modem back on and wait for the modem lights to settle.
Run a speed test.
If you're testing your speed on a device connected to your modem via WiFi, stand next to your modem and run a speed test to rule out any WiFi signal issues.
Connect to your modem’s 5GHz WiFi instead of the slower 2.4GHz WiFi network. If your modem has 5GHz WiFi, you’ll find the default 5GHz WiFi name and password on its barcode sticker.
If your speed has improved, or slow speeds occur on WiFi devices but not devices connected via Ethernet cable, then see our guide on improving WiFi signals.
Unplug all other devices connected to your modem's Ethernet ports (except the device you are testing, if applicable).
Turn off or disconnect all other devices connected to your modem's WiFi (except the device you are testing, if applicable).
On the device you are testing, close all programs that are using your broadband connection.
Run a speed test.
If your speed has improved on a single device, you may be running more devices/programs than your connection can handle. You may be able to get more bandwidth on an nbn® plan. Check your address on our website to see if nbn® is available in your area.
Check that all cables connected to your modem are in good condition and plugged in securely, without any kinks.
Faulty line filters are common culprits for causing interference on a DSL connection. Any damaged or outdated cables/line filters should be replaced.
Run a speed test.
Make sure your antivirus/anti-malware software is up to date, and perform a scan on any devices that are running slowly.
If any infections are detected, make sure they are quarantined and removed. Please contact your software’s Customer Support if you need assistance.
Firewalls may affect broadband performance. Temporarily disable any firewalls and run a speed test.
Call us on 13 22 58 for further assistance.

Please note: We no longer have any ADSL-compatible modems available for purchase. If you need to replace a modem for an ADSL2+ service, you’ll need to purchase one from another retailer.

Follow the instructions or watch the video below to set up your TG-789 on ADSL2+.

If you have an older modem, see our guides for previously sold modems.

First, ensure you have:

A message from us advising you to plug in your modem.
An electrical outlet near your telephone wall socket.

Connect the power cables from your modem's Power Port to an electrical outlet.
Plug the included line filter into your telephone wall socket.
Connect the included phone cable from the grey DSL port on your modem to the DSL port on your line filter.
If you wish to use your iiNet Home Phone service, plug a handset into the PHONE port on your line filter.
Make sure the electrical outlet for your modem is on, and press the modem's Power button.
Allow 15 minutes for your modem to boot up and connect automatically.
Check the lights on your modem. If the Internet light is green, you can start connecting your devices and getting online.
To plug in additional devices via Ethernet cable, simply connect the Ethernet cables to any of the four yellow LAN ports on your modem.
If you wish to connect your devices via WiFi, you'll find the WiFi name and password on the barcode sticker at the bottom of your modem.

We recommend connecting over the 5GHz WiFi channel for faster performance. See Improving WiFi Signal.

Turn off the electrical outlet for your modem and leave it off for at least 10 seconds.
Turn the outlet back on and wait for modem lights to settle. Continue monitoring for dropouts.
When your connection drops out, check other devices connected to your modem via WiFi or Ethernet cable to see if they've dropped out, too.
If devices connected via Ethernet cable stay online when devices connected via WiFi drop out, switch to troubleshooting WiFi Dropouts.
Ensure that your modem is connected correctly, with cables in good condition and plugged in securely.
Turn off the electrical outlet for your nbn Connection Box and unplug the POWER and SAT cables for at least 30 minutes. This time allows your current connection session to expire, forcing a fresh connection.
After 30 minutes, plug the POWER and SAT cables back in, turn the electrical outlet back on and allow your nbn Connection Box to reboot. Continue monitoring for dropouts.
Note: If your nbn Connection Box light is red after rebooting, please call us on 13 22 58 for assistance.
Check your nbn Satellite dish for obstructions such as tree branches.
Note: Severe weather conditions resulting in heavy cloud cover may also cause connection dropouts.
If you still experience dropouts or your nbn Satellite dish has been damaged, please call us on 13 22 58 for further assistance.

Check your address on nbn®'s Network status and outages page to see if an unforeseen incident or planned maintenance is affecting your connection.
Check your address on our Network Status page to see if there are any known issues in your area.
Locate your indoor nbn Network Connection Box and modem and ensure that they are connected correctly, with cables in good condition and plugged in securely.
Turn off the electrical outlet for your modem and leave it off for at least 10 seconds.
Turn the outlet back on and wait for modem lights to settle, then attempt to view a website.
Stand next to your modem to rule out any WiFi signal issues. Move further away and monitor the WiFi signal strength.
If you lose your WiFi connection in certain parts of your home, see our guide on improving WiFi signals.
Attempt to view a website on a device connected to your modem via Ethernet cable, not WiFi. If Ethernet works but WiFi doesn't, see troubleshooting WiFi No Connection.
If you can view websites on some devices but not others, see our guide on Browsing issues.
Locate your indoor nbn Connection Box. This is most commonly installed on the inside of an outer wall of the premises, sometimes in the garage.
Turn off the electrical outlet for your nbn Connection Box and unplug the POWER and SAT cables for at least 30 minutes. This time allows your current connection session to expire, forcing a fresh connection.
After 30 minutes, plug the POWER and SAT cables back in, turn the electrical outlet back on and allow your nbn Connection Box to reboot.
Note: If your nbn Connection Box light is red after rebooting, please call us on 13 22 58 for assistance.
Attempt to view a website.
If you still can't get online, please call us on 13 22 58 for further assistance.

Appendix - nbn® Satellite dish

Your nbn Satellite dish must be kept clear of obstructions such as tree branches, which can weaken your satellite signal.

Severe weather conditions resulting in heavy cloud cover may also cause connection issues.

If your dish has been damaged, please call us on 13 22 58 for assistance.

Visit our Network Status page to see any known issues in your area that may be affecting your service speed.
Turn off your modem and leave it off for at least 10 seconds.
Turn your modem back on and wait for the modem lights to settle.
Run a speed test.
If you're testing your speed on a device connected to your modem via WiFi, stand next to your modem and run a speed test to rule out any WiFi signal issues.
Switch to 5GHz WiFi (the WiFi network with "5G" at the end) for better WiFi speed and to reduce interference from microwaves, baby monitors and other devices which use 2.4GHz WiFi. If your modem has 5GHz WiFi, you’ll find the default 5GHz WiFi name and password on its barcode sticker:
If your speed has improved, or slow speeds occur on WiFi devices but not devices connected via Ethernet cable, then see our guide on improving WiFi signals.
Unplug all other devices connected to your modem's Ethernet ports (except the device you are testing, if applicable).
Turn off or disconnect all other devices connected to your modem's WiFi (except the device you are testing, if applicable).
If you are testing on a device connected via Ethernet cable, unplug it from your modem and plug it into the active UNI-D port on your nbn Connection Box. The most common active port is UNI-D1:
On the device you are testing, close all programs that are using your broadband connection, then run a speed test.
If your speed has improved on a single device, you may need to upgrade your nbn plan to provide the bandwidth necessary to support more programs and/or devices. You can change your plan in Toolbox or call us on 13 19 17 to discuss.
Ensure that your modem is connected correctly, with cables in good condition and plugged in securely.

Note: Older Cat5 Ethernet cables are not recommended for nbn services - Cat5e or Cat6 is ideal.
Perform a scan on your antivirus/anti-malware software. If any infections are detected, make sure they are quarantined and removed. Please contact your software’s Customer Support if you need assistance.
Firewalls may affect broadband performance. Temporarily disable any firewalls and run a speed test.
Check your nbn Satellite dish for obstructions such as tree branches.
Note: Severe weather conditions resulting in heavy cloud cover may also cause speed issues.
If you still experience speed issues or your nbn Satellite dish has been damaged, please call us on 13 22 58 for further assistance.

Select your modem to get started:

	TP-Link VR1600v
	TG-789 Broadband Gateway
	Smart Modem Gateway (VX420-G2H)
	VX220-G2V Modem
	VX420-G2V Modem
	Guides for previously sold modems

Note: If you have an old nbn modem that you don't want to keep, please consider eWaste recycling facilities that may be offered by your local council.

TP-Link VR1600v

Follow the instructions below or watch the video to set up your TP-Link VR1600v on nbn Satellite.

First, ensure you have:

A message from us advising you to plug in your nbn modem.
An electrical outlet near your indoor nbn Connection Box.

Connect the power cable from your modem's Power Port to an electrical outlet.
Connect the included Ethernet cable from the blue WAN port on your modem to the UNI-D1 port on your nbn Connection Box.
Make sure the electrical outlets for your modem and nbn Connection Box are on, and press the modem's Power button.
Allow 15 minutes for your modem to boot up and connect automatically.
Check the lights on your modem. If the Internet light is green, you can start connecting your devices and getting online.
To plug in additional devices via Ethernet cable, simply connect the Ethernet cables to any of the four yellow LAN ports on your modem.
If you wish to connect your devices via WiFi, you'll find the WiFi name and password on the barcode sticker at the bottom of your modem.

We recommend connecting over the 5GHz WiFi channel for faster performance. See Improving WiFi Signal.

TG-789 Broadband Gateway

Follow the instructions below to set up your TG-789 on nbn Satellite.

First, ensure you have:

A message from us advising you to plug in your nbn modem.
An electrical outlet near your indoor nbn Connection Box.

Connect the power cable from your modem's Power Port to an electrical outlet.
Connect the included Ethernet cable from the red WAN port on your modem to the UNI-D1 port on your nbn Connection Box.
Make sure the electrical outlets for your modem and nbn Connection Box are on, and press the modem's Power button.
Allow 15 minutes for your modem to boot up and connect automatically.
Check the lights on your modem. If the Internet light is green, you can start connecting your devices and getting online.
To plug in additional devices via Ethernet cable, simply connect the Ethernet cables to any of the four yellow LAN ports on your modem.
If you wish to connect your devices via WiFi, you'll find the WiFi name and password on the barcode sticker at the bottom of your modem.

We recommend connecting over the 5GHz WiFi channel for faster performance. See Improving WiFi Signal.

Smart Modem Gateway (VX420-G2H)

Follow the instructions below to set up your Smart Modem Gateway (VX420-G2H) for nbn Satellite.

First, ensure you have:

A message from us advising you to plug in your nbn modem.
An electrical outlet near your nbn Connection Box.
An Ethernet cable.
(Optional) Up to 4 additional Ethernet cables to connect devices via Ethernet.

Connect the power cable from your modem's Power port to an electrical outlet.
Connect the included Ethernet cable from the UNI-D1 port on your nbn Connection Box to your modem's blue WAN port.
Make sure the electrical outlets for your modem and nbn Connection Box are on, and press the modem's ON/OFF button.
Allow 15 minutes for your modem to boot up and connect automatically.
Check the lights on your modem. If the Internet light is green, you can start connecting your devices and getting online.
To plug in additional devices via Ethernet cable, simply connect the Ethernet cables to any of the four yellow LAN ports on your modem.
If you wish to connect your devices via WiFi, you'll find the WiFi name and password on the modem's barcode sticker.

Your modem will automatically connect your devices to the best WiFi network possible (i.e. 5GHz). Older devices may only be able to connect to the slower 2.4GHz WiFi. Improving WiFi Signal.

VX220-G2V Modem

Follow the instructions below to set up your VX220-G2V Modem for nbn Satellite.

First, ensure you have:

A message from us advising you to plug in your nbn modem.
An electrical outlet near your nbn Connection Box.
An Ethernet cable.
(Optional) Up to 4 additional Ethernet cables to connect devices via Ethernet.

Connect the power cable from your modem's Power port to an electrical outlet.
Connect the included Ethernet cable from the UNI-D1 port on your nbn Connection Box to your modem's blue WAN port.
Make sure the electrical outlets for your modem and nbn Connection Box are on, and press the modem's ON/OFF button.
Allow 15 minutes for your modem to boot up and connect automatically.
Check the lights on your modem. If the Internet light is blue, you can start connecting your devices and getting online.
To plug in additional devices via Ethernet cable, simply connect the Ethernet cables to any of the four yellow LAN ports on your modem.
If you wish to connect your devices via WiFi, you'll find the WiFi name and password on the modem's barcode sticker.

Your modem will automatically connect your devices to the best WiFi network possible (i.e. 5GHz). Older devices may only be able to connect to the slower 2.4GHz WiFi. See Improving WiFi Signal.

VX420-G2V Modem

Follow the instructions below to set up your VX420-G2V Modem for nbn Satellite.

First, ensure you have:

A message from us advising you to plug in your nbn modem.
An electrical outlet near your nbn Connection Box.
An Ethernet cable.
(Optional) Up to 4 additional Ethernet cables to connect devices via Ethernet.

Connect the power cable from your modem's Power port to an electrical outlet.
Connect the included Ethernet cable from the UNI-D1 port on your nbn Connection Box to your modem's blue WAN port.
Make sure the electrical outlets for your modem and nbn Connection Box are on, and press the modem's ON/OFF button.
Allow 15 minutes for your modem to boot up and connect automatically.
Check the lights on your modem. If the Internet light is green, you can start connecting your devices and getting online.
To plug in additional devices via Ethernet cable, simply connect the Ethernet cables to any of the four yellow LAN ports on your modem.
If you wish to connect your devices via WiFi, you'll find the WiFi name and password on the modem's barcode sticker.

Your modem will automatically connect your devices to the best WiFi network possible (i.e. 5GHz). Older devices may only be able to connect to the slower 2.4GHz WiFi. See Improving WiFi Signal.

Legacy Settings

If you are an existing iiNet customer and the above settings don't work for you, please try these legacy settings:

Internet Service Provider: iiNet
WAN Interface: Ethernet
WAN Type: PPPoE
VLAN Enabled: Off

Turn off the electrical outlets for both the nbn Connection Box and your modem and leave them off for at least 10 seconds.
Turn both outlets back on and wait for the modem lights to settle. Continue monitoring for dropouts.
When your connection drops out, check other devices connected to your modem via WiFi or Ethernet cable to see if they've dropped out, too.
If devices connected via Ethernet cable stay online when devices connected via WiFi drop out, switch to troubleshooting WiFi Dropouts.
Ensure that your modem is connected correctly, with cables in good condition and plugged in securely.
Check your nbn Wireless antenna for obstructions such as tree branches.
Note: Severe weather conditions resulting in heavy cloud cover may also cause connection dropouts.
If you still experience drop outs or your nbn Wireless antenna has been damaged, please call us on 13 22 58 for further assistance.