This information applies to nbn Satellite services provided by iiNet before 6 December 2023.
nbn® has created a Fair Use Policy to help protect national service quality on the nbn Satellite network.
Please note that this Fair Use Policy…
This article will explain the status lights found on the Arris CM8200 Modem, the default nbn Connection Box for nbn HFC. If you got nbn before 1 March 2017, you may have an Arris CM820 instead.
The article will explain the status lights found on the nbn Connection Device (NCD) used for nbn Fibre to the Curb (FTTC) services, which may be useful for troubleshooting.
Status lights
The status lights may be covered by a small…
The article will explain the status lights found on the Network Termination Units (NTU) used for iiNet Fibre to the Building (FTTB) services.
Select your NTU model
This article will explain the status lights found on the Cable Gateway Pro (EPC3940L) supplied for iiNet Cable services, which may be useful when troubleshooting.
Without bandwidth control, your modem/router may attempt to upload faster than the speed of your nbn plan, which will result in your connection dropping out as nbn will start discarding information sent across the connection.
All modems…
This article will show you how to how to run a ping test and traceroute using PingPlotter 5 Free, a third-party application available on Windows, macOS and iOS. If you have an Android OS device, you'll need to run this test using a desktop…
The article will explain the meaning of the status lights found on the nbn Connection Box (indoor unit) used for nbn Wireless services. These lights may help you quickly check on the status of your nbn connection which may be useful when…
nbn setup guides for popular non-iiNet modems are available here.
If your third-party modem still isn't online after you've plugged it in, you may need to configure additional settings listed in this article. Please check the manufacturer…