Broadband

This article lists NBN® hardware compatibility for BYO modems on standard NBN plans. Whether you’re re-using an NBN modem from a previous provider or purchased one from your local computer/electronics store or leading retailers such as…

Please click the link below for your broadband technology to view our handy speed troubleshooting guide.

These instructions will work for all versions of Windows.  

Select one of the links below to jump to a query:

The appearance of Android OS varies depending on the software version. If these instructions don't work for you, please check your handset manufacturer's website for support information.  

These instructions will work for Apple iOS 6 and later. Screenshots have been taken using iOS 7.  

In the upper right-hand corner of your screen, click the Wi-Fi icon and select Turn Wi-Fi On. 

On your desktop, click the Network icon in bottom right-hand corner of your screen.

iiNet relies on NBN Co’s infrastructure to deliver our NBN® services. On occasion, this infrastructure may be affected by unplanned outages or maintenance which can subsequently affect the NBN™ service we deliver to you. Before contacting…

Select your modem to get started: