Broadband

Troubleshooting NBN HFC for No connection

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Troubleshooting iiNet FTTB for No Connection

Visit our Network Status page to see if any known issues in your area are affecting your connection. Locate your modem and ensure that it's connected correctly.

OptiComm Required Speed Troubleshooting

We recognise that these tests may be time consuming and complicated for some users. If you get stuck, please call our friendly Support Team on 13 22 58 and we'll be happy to help.   Getting Started Before you begin testing, please read…

Set up ADSL

Follow the instructions or watch the video below to set up your TG-789 on ADSL2+. First, ensure you have:

Resetting Network Adapter (Winsock Reset)

This article will teach you how to reset your network adapter’s software to default. This process may also be known as a "winsock reset", or "comms reinstall". This can solve some browsing issues, particularly if your default gateway…

NBN FTTC Connection Device Status Lights

The article will explain the status lights found on the NBN™ Connection Device (NCD) used for NBN™ Fibre to the Curb (FTTC) services, which may be useful for  troubleshooting. Status lights The status lights may be covered by a small…

Troubleshooting ULTRA VDSL2 for No Connection

Visit our Network Status page to see if any known issues in your area are affecting your connection. Locate your modem and ensure that it's connected correctly. Setup guides are available here.

Congestion explained

Network congestion Network congestion may occur between your modem and the exchange, or the exchange and the other networks that make up the internet. When the network your service is using has congestion, your internet speeds are slowed…

Updating your Username and Password in iiNet Modem Settings

The majority of iiNet connections do not require a manual update to the modem settings when your broadband username and/or password changes. These instructions are particularly useful for off-net ADSL. iiNet modems which have not been…

iiNet Modem Resources

If your modem is a non-iiNet supplied modem, please see Non-iiNet Modem Setup Guides.