Faulty & Damaged BizPhone W60P handset

When the same issue is affecting multiple handsets, it is unlikely that a single handset is faulty. Please see our BizPhone troubleshooting guides on iiHelp for more information.

 

  1. If relevant, please see if our troubleshooting guides for Can’t Make/Receive Calls, No Registration, Call Dropouts or Poor Audio Quality were able to resolve your handset issue.
  2. Restart the handset by disconnecting its power and Ethernet cables from the base station for 10 seconds, then reconnect.
    BizPhonebW60P handset base station
  3. Plug the base station into an alternative electrical socket and check if the issue persists.
  4. Connect the base station to your modem using an alternative Ethernet cable and check if the issue persists.
  5. If the issue persists, make a note of the Serial number and MAC address on your base station's barcode stickers:
    BizPhone W60P handset base station MAC and serial number
  6. Please email biz-support@iinet.net.au with the following details:

    Name
    Contact Number
    Company Name and Delivery Address
    Handset Serial number and MAC address
    Hardware Model and BizPhone number associated with it
    Replacement reason