FTTC

Troubleshooting nbn FTTC for No Connection

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Troubleshooting nbn FTTC for Dropouts

Turn off your modem and leave it off for at least 10 seconds. Turn your modem back on and wait for the modem lights to settle.

nbn FTTC Connection Device Status Lights

The article will explain the status lights found on the nbn Connection Device (NCD) used for nbn Fibre to the Curb (FTTC) services, which may be useful for  troubleshooting. Status lights The status lights may be covered by a small…

nbn Setup Videos

This article will link you to setup videos for iiNet modems, which will show you how to plug in your iiNet modem for different types of nbn. To get started, select your nbn® service:

Gathering diagnostics for an nbn speed issue

This article will walk you through how to gather diagnostics for an nbn speed fault. One of our friendly Customer Service Representatives may ask you to complete these steps when you contact us to troubleshoot a speed issue with your nbn…

Connecting to the nbn network

This article will explain how the different NBN® technologies may be connected to your home, including any requirements for nbn equipment installation. Select one of the links below to jump to a query: