Why your iiNet plan is changing

You may have received a notice about moving to a new plan for your iiNet service.

Due to a number of factors, including recent changes in wholesale pricing, we've updated the pricing on some of our current plans.

We’re working to move all iiNet customers onto these current plans to provide a better experience for our customers. This simplification also helps us focus on more important aspects of delivering your service.

 

Select one of the links below to jump to a query:

 

When will my plan change?

Customers who signed up after 19 February 2025: Your plan’s price will automatically change when your plan renews after 26 March 2025.

Customers who signed up before 19 February 2025: Plan changes will happen automatically in the month advised in your initial notice. We will send notices at least 30 days before the change.

Note: If you have multiple iiNet services affected by this change, you’ll get one notice per service. It’s not possible to complete your scheduled plan change sooner – please wait for it to happen automatically.

 

How will plans change?

  • The monthly price of your plan may increase, decrease, or stay the same (after any applicable discounts).
  • Your internet speed may change.
  • Your monthly internet data may change to unlimited data.
  • If you have a phone plan, any monthly included call value may change to Pay as You Go phone calls. Your new phone plan may have new optional add-on Call packs available.
  • If you have a phone plan with add-on Call Pack(s), you may move to a new add-on Call Pack with a different price and included call value. Call Packs that include international calls to Top 20 international destinations will change to Call Packs that include international calls to Top 23 international destinations, adding India, Thailand, and Greece.
  • Your plan name will be to the name of your new plan.
  • Your username and any phone numbers linked to your internet service will stay the same.
  • For all affected phone plans, call rates will stay the same but your inclusions may have changed.

 

Can I change my internet plan?

We’ve chosen your new plan based on the price and features of your old plan.

If you’d prefer a different plan, you can switch to any of our current plans in Toolbox.

Important: If you change your plan, your scheduled plan change will not happen and the plan we’ve selected for you may not be available later.

 

Can I change the add-on Call Pack on my phone plan?

Once you’re on your new phone plan, you can add, switch, or remove an add-on Call Pack in Toolbox.

 

What happens if I cancel my plan?

To cancel your iiNet plan, please call us on 13 22 58. You won’t be charged a cancellation fee.

 

More information

If you have any questions about this change, please call us on 13 22 58 and we’ll be happy to help.

For full Terms & Conditions, see your internet plan’s Service Description at:https://www.iinet.net.au/about-us/legal/cra.

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