ADSL2+ & Naked DSL

Annex M FAQ

What's required for Annex M at your location? To use Annex M ADSL2+ with iiNet, you'll need a current Business ADSL2+ broadband plan with an original sync speed (i.e. prior to adding Annex M) above 8MB in the downstream - otherwise having…

Changing the modem login password on iiNet modems

This article will show you how to change the modem login password on modems purchased from iiNet (excluding the Arris CM820 Cable modem which does not have a modem settings interface). If your modem was purchased elsewhere, please consult…

Set up ADSL

This article will link you to the setup guide for iiNet ADSL2+ using the modems currently supplied by iiNet.

iiNet Broadband Settings List

Setup guides for iiNet modems are available here. You can check which type of broadband you have by checking your address on our website. If you encounter a setting that isn't listed here (e.g. MTU) in your modem's Setup Wizard/Quick…

Troubleshooting ADSL or Naked DSL Speed Issues

Please follow the steps below and proceed to next step if the issue persists.

Putting iiNet Modems into Safe Mode

This article will teach you how to set your iiNet modem to G.DMT mode (“safe mode”) for an ADSL2+ or Naked DSL service. G.DMT does not apply to any other broadband technologies (e.g. NBN™) so you won't find instructions for iiNet modems…

Troubleshooting ADSL for No Connection

Please follow the steps below and proceed to next step if the issue persists.   Step 1) Check Network Status Visit our Network Status page to see if any known issues in your area are affecting your connection.  

How to Factory Reset iiNet Modems

This article will teach you how to factory reset modems purchased from iiNet. If your modem was purchased elsewhere, please check its user manual or visit the manufacturer's website for support information on how to perform a factory reset…

Troubleshooting ADSL for Dropouts

Please follow the steps below and proceed to next step if the issue persists.

Manually testing your internet speed

This article will show you the best method for manually testing the speed of your internet connection, which is an alternative to our speed test tool.