FTTP

High speed nbn® modem requirements

Most Wi-Fi 6 modems can support Wi-Fi speeds of up to 1000Mbps (1Gbps), and at least that speed via Ethernet. Some modems even offer Ethernet ports capable of 2.5Gbps or higher. However, your actual speeds can vary depending on several…

Older iiNet Modem Guides

These guides will help you set up older iiNet modems. Don't have an iiNet modem? Check out our BYO Modem Setup Guides.  

Set up BYO modems on nbn® FTTP

Here’s how you can set up a compatible bring-your-own (BYO) modem for iiNet nbn FTTP. Your nbn Phone service and included calls are not available if you use a BYO modem.   Select one of the links below to jump to a query: Modem…

BYO modem requirements for standard nbn® plans

Your choice of modem and how you set it up in your home could stop you from getting the maximum speed of your internet plan.  Whether you’re re-using a modem from your previous nbn® provider or you bought one from your local computer…

Set up nbn® FTTP

Your modem will take care of the hard stuff like internet settings, but we’ll need your help to plug it in. The main cables you need will come in the box, and you can grab extra Ethernet cables from the shops if you need them.    Choose…

Troubleshoot slow nbn® FTTP

If your nbn FTTP service is running slowly, these steps will help you identify the issue.   Your service may just be affected by planned maintenance. You can check your address on nbn®'s Network status and outages page and our Network…

Troubleshoot no connection on your nbn® FTTP

If your iiNet nbn FTTP service is offline, you won’t be able to visit a website, browse, stream, or download. Email and any other services that use the internet will not work. These steps will help you identify the issue.  

Troubleshoot dropouts on your nbn® FTTP

If your iiNet nbn FTTP service is having dropouts, it means your internet will go offline and come back online intermittently. These steps will help you identify the issue.  

nbn® FTTP Connection Box Status Lights

Checking the status lights on your indoor nbn Connection Box (NCB) for nbn FTTP can be useful for troubleshooting.  

Gathering diagnostics for an nbn® speed issue

This article will walk you through how to gather diagnostics for an nbn speed fault. We may ask you to complete these steps when you contact us about a speed issue with your nbn service. If you get stuck, please call us on 13 22 58 and we…