Your choice of modem and how you set it up in your home could stop you from getting the maximum speed of your internet plan.
Whether you’re re-using a modem from your previous nbn® provider or you bought one from your local computer…
Here’s how you can set up a compatible bring-your-own (BYO) modem for iiNet nbn FTTB/N.
Your nbn Phone service and included calls are not available if you use a BYO modem.
Select one of the links below to jump to a query:
Modem…
Your modem will take care of the hard stuff like internet settings, but we’ll need your help to plug it in. The main cables you need will come in the box, and you can grab extra Ethernet cables from the shops if you need them.
Choose…
This article will explain how the different nbn technologies may be connected to your home, including any requirements for nbn equipment installation.
If you're looking for nbn setup guides, check out iiNet Modem Guides or BYO Modem Setup…
This article will walk you through how to gather diagnostics for an nbn speed fault. We may ask you to complete these steps when you contact us about a speed issue with your nbn service.
If you get stuck, please call us on 13 22 58 and we…
If your iiNet nbn FTTB/N service is having dropouts, it means your internet will go offline and come back online intermittently. These steps will help you identify the issue.
If your iiNet nbn FTTB/N service is offline, you won’t be able to visit a website, browse, stream, or download. Email and any other services that use the internet will not work. These steps will help you identify the issue.