Accounts & Billing

If you use up all your data, purchasing a Data Pack will remove speed shaping until that additional data has also been used up, or the next billing period begins. Data Packs do not roll over to the next billing month if the data isn't used…

"Connect Outstanding" means your iiNet order is blocked because there's already an active phone or internet service at your address. To get the service transferred from the previous owner, we'll need you to send us Proof of Occupancy.…

This is the credit-related personal information management policy of TPG Telecom Limited ("TPG Telecom") and each of the brands and subsidiaries listed at the end of this policy, including but not limited to Vodafone, TPG, iiNet, AAPT,…

You can check the data usage for your iiNet internet service at any time. If you have a monthly data plan instead of an unlimited data plan, we'll also let you know when you've hit 50%, 85% and 100% of your monthly data. Data usage isn't…

You can check the call history for your iiNet phone service at any time.  

You can get your invoices at any time from Toolbox. This includes all previous invoices if you need them for tax purposes.  

Here's what you need to know about iiNet billing.   Select one of the links below to jump to a query:

It’s easy to update your payment details in Toolbox. Your payment details will be used to auto-pay your iiNet invoice each month.   Select one of the links below to jump to a query: Update your payment details Can I use a gift card as my…

If you can't make your nbn appointment, you can reschedule for a later date online.  

You can make a payment at any time in Toolbox.   Select one of the links below to jump to a query: How to pay an invoice How to request an invoice extension