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Payments & Invoices
Pay my invoice
Update my payment details
Understanding charges & payment dates
Understand my invoice
Query a charge on my invoice
Download invoice
Financial hardship
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Forgotten password?
Change password
Forgotten username?
Manage my account
Update contact details
Using Toolbox
Complaints
Cancel or close my account
Track my delivery
Update contact preferences
Change account ownership
Manage my services
Change broadband plan
Move house
Change mobile plan
View broadband usage
View mobile usage
Reschedule an nbn appointment
Safety & Security
Security information
Data protection
Scams and Hoaxes
Fraud Assistance
Unwanted communication
iiNet phone numbers
Broadband & Wi-Fi
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Connect to Wi-Fi
Improve Wi-Fi signal strength
Wi-Fi connection offline
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Wi-Fi speed issues
nbn®
FTTP
Set up iiNet modem
Set up BYO modem
Run nbn test in Toolbox
My connection speed is slow
My internet is offline
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Set up iiNet modem
Set up BYO modem
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Set up iiNet modem
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Wireless
Set up iiNet modem
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ULTRA Broadband (VDSL/Cable/FTTB)
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Cable in Ballarat & Mildura & Geelong
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Fetch
Fetch is no longer available
Fetch is no longer available
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Fetch Mini & Mighty
Fetch remote
Channel scan
Change parental PIN
Managing Subscriptions
Change Subscription
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No Subscription channels
No Free to Air channels
Video stuttering or freezing
Fetch box issues
Fetch remote issues