Set up nbn® FTTC

Select your modem to get started:

Wi-Fi Max modem
 Wi-Fi Max Modem (HWG2025)
VX420-G2V Modem
 VX420-G2V Modem
Smart Modem Gateway
 Smart Modem Gateway (VX420-G2H)
VX220-G2V Modem
 VX220-G2V Modem
TP-Link VR1600v modem
 TP-Link VR1600v
TG-789 Broadband Gateway
 TG-789 Broadband Gateway

TG-1

 iiNet modem not listed here?
See Guides for older modems.
BYO Modem Nighthawk
 Don't have an iiNet modem?
See our BYO modem guide.

 

Wi-Fi Max Modem

Follow the instructions below to set up your Wi-Fi Max Modem for nbn FTTC.

First, ensure you have:

  • A message from us advising you to plug in your nbn modem.
  • 2 electrical outlets near your telephone wall socket.
  • A phone cable.
  • An nbn Connection Box (NCB)*
  • (Optional) 2 additional Ethernet cables to connect devices via Ethernet.

*Is your NCB missing? An NCB should already be present if your premises has been previously connected to nbn FTTC. If your NCB is missing, please call us on 1300 634 515.

Set up with the My Internet Connect app

You can download the My Internet Connect App (Android / iOS). Don't want to use the app? You can set up without the app instead.

  1. Open the App and follow the prompts until you get to Check your modem status.
    • Use the power cables to connect the Power ports on your modem and nbn® Connection Box (NCB) to power outlets.
    • Press your modem’s ON/OFF button. 
  2. Click Next to Connect to your modem’s Wi-Fi.
    • Click Open Camera to scan the QR code on your modem's barcode sticker. Once connected, you’ll automatically go to the next step
    • Click Enter Your Wi-Fi Password to follow the instructions to connect the Wi-Fi manually, then press Next to continue.
  3. Follow the steps below to connect your nbn® FTTC.
    • Use the phone cable to connect your NCB’s grey Phone port to your phone wall socket. 
    • Use the ethernet cable to connect your modem's red WAN port to your NCB's yellow Gateway port.
    • Got an nbn Phone service? Just plug a handset into your modem’s grey Phone port. If the phone LED on the back of the modem is solid green, then your phone line is active.
    • Allow 20 minutes for it to boot up and configure automatically.
    • Wait for the light on the front of your modem to turn solid green.
    • Click Done to continue.
  4. You’ll be prompted to Enter the Login Password. This is the Login Password found on on your modem's barcode sticker on the bottom of the modem. Once entered, click Remember Password, then Login.
    Note: You’ll be prompted to Change the Login Password, or Skip to continue. If you change the Login Password, make sure you save it somewhere secure so you can easily access it later—especially if you need to access the modem dashboard, set up the app again or switch to a new device.
    My Internet Connect app - WAN Setup
  5. Allocate a name for your modem or click Skip to continue.
  6. Connect your devices.
    Got extra ethernet cables? You can connect 2 devices to your modem’s yellow LAN ports. 
    If you want to connect your devices via Wi-Fi, you have 3 options:
    • Use the Wi-Fi Network name and Password on your modem's barcode sticker.
    • Scan the QR code on your modem's barcode sticker (Smartphones only).
      Wi-Fi Max barcode sticker
    • Enable Wi-Fi Protected Setup (WPS) on your device then press the Pair button on the back of your modem for 3 seconds.

 

Set up without the My Internet Connect app

  1. Use the power cables to connect the Power ports on your modem and nbn® Connection Box (NCB) to power outlets.
  2. Make sure the electrical outlet for your modem is on and press your modem's ON/OFF button.
  3. Connect the phone cable from your NCB’s grey Phone port to your phone wall socket.
  4. Connect the ethernet cable from your modem's red WAN port to your NCB's yellow Gateway port.
  5. Got an nbn Phone service? Just plug a handset into your modem’s grey Phone port. If the phone LED on the back of the modem is solid green, then your phone line is active.
    Wi-Fi Max - Set up FTTC - Manual
  6. Allow 20 minutes for it to boot up and configure automatically.
  7. Check the light on the front your modem. If it’s solid green, you can start connecting your devices and getting online. 
    No green light? Give us a call us on 13 22 58 and we'll help you out.
  8. Connect your devices.
    Got extra ethernet cables? You can connect 2 devices to your modem’s yellow LAN ports. 
    If you want to connect your devices via Wi-Fi, you have 3 options:
    • Use the Wi-Fi Network name and Password on your modem's barcode sticker.
    • Scan the QR code on your modem's barcode sticker (Smartphones only).
      Wi-Fi Max barcode sticker
    • Enable Wi-Fi Protected Setup (WPS) on your device then press the Pair button on the back of your modem for 3 seconds.

 

Your modem will automatically connect your devices to the best Wi-Fi network possible. Older devices may only be able to connect to the slower 2.4GHz Wi-Fi. See Improving Wi-Fi Signal.

If you want to change your Wi-Fi name or password, use this guide.

 

VX420-G2V Modem

Follow the instructions below to set up your VX420-G2V Modem for nbn FTTC.

First, ensure you have:

  • A message from us advising you to plug in your nbn modem.
  • 2 electrical outlets near your telephone wall socket.
  • A phone cable.
  • An nbn Connection Box (NCB)*.
  • (Optional) Up to 4 Ethernet cables to connect devices via Ethernet.

*Is your NCB missing? Please call us on 1300 634 515.

  1. Connect the power cables from your NCB and modem's Power ports to electrical outlets.
  2. Connect the included phone cable from the grey phone port on your NCB to your telephone wall socket.
  3. Connect the included Ethernet cable from the blue WAN port on your modem to the yellow Gateway port on your NCB.
  4. Make sure the electrical outlets for both devices are on, and press the modem's ON/OFF button.
  5. Allow 15 minutes for your modem to boot up and connect automatically.
  6. Check the lights on your modem. If the Internet light is green, you can start connecting your devices and getting online.
    VX420-G2V lights - from left to right: Power, DSL, Internet, 2.4GHz, 5GHz, WAN, LAN1, LAN2, LAN3, LAN4, Phone, WPS, USB.
  7. To plug in additional devices via Ethernet cable, simply connect the Ethernet cables to any of the four yellow LAN ports on your modem.
  8. If you wish to use your iiNet nbn Phone service, plug a compatible handset into the green PHONE port on your modem.
    VX420-G2V NBN FTTC plugin
  9. If you wish to connect your devices via Wi-Fi, you'll find the Wi-Fi name and password on the modem's barcode sticker.
    VX420-G2V barcode sticker

Your modem will automatically connect your devices to the best Wi-Fi network possible (i.e. 5GHz). Older devices may only be able to connect to the slower 2.4GHz Wi-Fi. See Improving Wi-Fi Signal.

 

Smart Modem Gateway (VX420-G2H)

Follow the instructions below to set up your Smart Modem Gateway (VX420-G2H) for nbn FTTC.

First, ensure you have:

  • A message from us advising you to plug in your nbn modem.
  • 2 electrical outlets near your telephone wall socket.
  • A phone cable.
  • An nbn Connection Box (NCB)*
  • (Optional) Up to 4 Ethernet cables to connect devices via Ethernet.

*Is your NCB missing? Please call us on 1300 634 515.

  1. Connect the power cables from your NCB and modem's Power ports to electrical outlets.
  2. Connect the included phone cable from the grey phone port on your NCB to your telephone wall socket.
  3. Connect the included Ethernet cable from the blue WAN port on your modem to the yellow Gateway port on your NCB.
  4. Make sure the electrical outlets for both devices are on, and press the modem's ON/OFF button.
  5. Allow 15 minutes for your modem to boot up and connect automatically.
  6. Check the lights on your modem. If the Internet light is green, you can start connecting your devices and getting online.
    Smart Modem Gateway lights - from left to right: Power, DSL, 4G, Internet, 2.4GHz, 5GHz, WAN, LAN1, LAN2, LAN3, LAN4, Phone, WPS, USB.
  7. To plug in additional devices via Ethernet cable, simply connect the Ethernet cables to any of the four yellow LAN ports on your modem.
  8. If you wish to use your iiNet nbn Phone service, plug a compatible handset into the green PHONE port on your modem.
    Smart Modem Gateway plugin diagram - NBN FTTC
  9. If you wish to connect your devices via Wi-Fi, you'll find the Wi-Fi name and password on the modem's barcode sticker. Home Wireless Gateway barcode sticker - WiFi details

Your modem will automatically connect your devices to the best Wi-Fi network possible (i.e. 5GHz). Older devices may only be able to connect to the slower 2.4GHz Wi-Fi. See Improving Wi-Fi Signal.

Note for nbn services with 4G Backup: Whenever your modem’s 4G light is lit, that means your modem has automatically connected to the 4G Backup service because your nbn service is unavailable, such as during initial setup or network maintenance.

Your nbn Phone will not work while 4G Backup is in use.

Once you're connected to nbn, if you notice the 4G Backup service has turned back on for an extended period of time:

  1. Restart your modem.
  2. Make sure your modem is plugged in correctly for nbn.
  3. Contact us if the issue persists as we may need to investigate.
Smart Modem Gateway lights, from left to right: Power, DSL, 4G, Internet, 2.4GHz, 5GHz, WAN, LAN 1, LAN 2, LAN 3, LAN 4, Phone, WPS, USB.

 

VX220-G2V Modem

Follow the instructions below to set up your VX220-G2V Modem for nbn FTTC.

First, ensure you have:

  • A message from us advising you to plug in your nnb modem.
  • 2 electrical outlets near your telephone wall socket.
  • A phone cable.
  • An nbn Connection Box (NCB)*.
  • (Optional) Up to 4 Ethernet cables to connect devices via Ethernet.

*Is your NCB missing? Please call us on 1300 634 515.

  1. Connect the power cables from your NCB and modem's Power ports to electrical outlets.
  2. Connect the included phone cable from the grey phone port on your NCB to your telephone wall socket.
  3. Connect the included Ethernet cable from the blue WAN port on your modem to the yellow Gateway port on your NCB.
  4. Make sure the electrical outlets for both devices are on, and press the modem's ON/OFF button.
  5. Allow 15 minutes for your modem to boot up and connect automatically.
  6. Check the lights on your modem. If the Internet light is blue, you can start connecting your devices and getting online.
    VX220-G2V lights - from left to right: Power, DSL, Internet, 2.4GHz, 5GHz, WPS, WAN, LAN1, LAN2, LAN3, LAN4, Phone, USB.
  7. To plug in additional devices via Ethernet cable, simply connect the Ethernet cables to any of the four yellow LAN ports on your modem.
  8. If you wish to use your iiNet nbn Phone service, plug a compatible handset into the green PHONE port on your modem.
    VX220-G2V Modem - NBN FTTC Plugin
  9. If you wish to connect your devices via Wi-Fi, you'll find the Wi-Fi name and password on the modem's barcode sticker.
    VX220-G2V Modem barcode sticker

Your modem will automatically connect your devices to the best Wi-Fi network possible (i.e. 5GHz). Older devices may only be able to connect to the slower 2.4GHz Wi-Fi. See Improving Wi-Fi Signal.

 

TP-Link VR1600v

Follow the instructions below or watch the video to set up your TP-Link VR1600v on nbn FTTC.

First, ensure you have:

  • A message from us advising you to plug in your nbn FTTC equipment.
  • 2 electrical outlets near your telephone wall socket.
  • An nbn Connection Box (NCB)*

*Is your NCB missing? Please call us on 1300 634 515.

  1. Connect the power cables from your NCB and modem's Power Ports to electrical outlets.
  2. Connect the included phone cable from the grey phone port on your NCB to your telephone wall socket.
  3. Connect the included Ethernet cable from the blue WAN port on your modem to the yellow Gateway port on your NCB.
  4. Make sure the electrical outlets for your NCB and modem are both on, and press the modem's Power button.
  5. Allow 15 minutes for your modem to boot up and connect automatically.
  6. Check the lights on your NCB. If any are off or red, make sure your cables are plugged in securely.
    If this still doesn't work, you may need to plug your NCB into a different telephone wall socket if your home has more than one.
  7. Once the lights are blue or amber, you can start connecting your devices and getting online.
  8. To plug in additional devices via Ethernet cable, simply connect the Ethernet cables to any of the four yellow LAN ports on your modem.
  9. If you wish to use your iiNet nbn Phone service, plug a compatible handset into the grey Phone1 port on your modem.
    NBN FTTC Diagram
  10. If you wish to connect your devices via Wi-Fi, you'll find the Wi-Fi name and password on the barcode sticker at the bottom of your modem.
    VR1600v barcode sticker

We recommend connecting over the 5GHz Wi-Fi channel for faster performance. See Improving Wi-Fi Signal.

 

TG-789 Broadband Gateway

Follow the instructions below or watch the video to set up your TG-789 on nbn FTTC.

First, ensure you have:

  • A message from us advising you to plug in your nbn FTTC equipment.
  • 2x electrical outlets near your telephone wall socket.
  • An nbn Connection Box (NCB)*

*Is your NCB missing? Please call us on 1300 634 515.

  1. Connect the power cables from your NCB and modem's Power Ports to electrical outlets.
  2. Connect the included phone cable from the grey phone port on your NCB to your telephone wall socket.
  3. Connect the included Ethernet cable from the red WAN port on your modem to the yellow Gateway port on your NCB.
  4. Make sure the electrical outlets for your NCB and modem are both on, and press the modem's Power button.
  5. Allow 15 minutes for your modem to boot up and connect automatically.
  6. Check the lights on your NCB. If any are off or red, make sure your cables are plugged in securely.
    If this still doesn't work, you may need to plug your NCB into a different telephone wall socket if your home has more than one.
  7. Once the lights are blue or amber, you can start connecting your devices and getting online.
  8. To plug in additional devices via Ethernet cable, simply connect the Ethernet cables to any of the four yellow LAN ports on your modem.
  9. If you wish to use your iiNet nbn Phone service, plug a compatible handset into the green Phone1 port on your modem.
    TG-789 NBN FTTC plugin diagram
  10. If you wish to connect your devices via Wi-Fi, you'll find the Wi-Fi name and password on the barcode sticker at the bottom of your modem.
    TG-789 barcode sticker example - WiFi details

We recommend connecting over the 5GHz Wi-Fi channel for faster performance. See Improving Wi-Fi Signal.

 

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