Set up nbn® FTTC

Your modem will take care of the hard stuff like internet settings, but we’ll need your help to plug it in. The main cables you need will come in the box, and you can grab extra Ethernet cables from the shops if you need them. 

 

Choose your modem to get started:

Picture Modem
Wi-Fi Max modem
 Wi-Fi Max Modem (HWG2025)
VX420-G2V Modem
 VX420-G2V Modem
Smart Modem Gateway
 Smart Modem Gateway (VX420-G2H)
VX220-G2V Modem
 VX220-G2V Modem
TP-Link VR1600v modem
 TP-Link VR1600v
TG-789 Broadband Gateway
 TG-789 Broadband Gateway
TG-1 Broadband Gateway
 iiNet modem not listed here?
See Guides for older modems.
BYO Modem
 Don't have an iiNet modem?
See our BYO modem guide.

 

How to plug in your Wi-Fi Max Modem for nbn FTTC

  1. Plug in your Wi-Fi Max Modem
    • Find your nbn® Connection Box (NCB) and unplug any old modem
    • Leave the NCB plugged into the phone wall socket.
    • Use the red Ethernet cable to connect your modem’s red 2.5G WAN port to the yellow GATEWAY port. 
      From base to top , Wi-Fi Max ports are Power, ON/OFF button, LAN 2, LAN 1, 2.5G WAN, Reset button, WPS Pair button, Phone, DSL. From left to right, the nbn Connection box ports are Power, Wall socket, Reset button, Gateway. From left to right, the Connection box lights are LAN, DSL, Connection and Power
  2. Power on your Wi-Fi Max modem.
    • Use the power cable to connect your Wi-Fi modem to a power outlet, then press the ON/OFF button.
    • Wait 20 minutes for the automatic setup to complete.
    • You should have a green light on the front of your Wi-Fi modem. If it’s red, call 13 22 58 for help.
      The Wi-Fi Max Power port is at the base of the ports panel, beneath the On/Off button. The light is on the front of your Wi-Fi Max modem, near the base.
  3. Connect devices via Ethernet.
    • For online gaming and HD/4K streaming, Ethernet is better than Wi-Fi. Use Ethernet for desktop PCs, gaming consoles or TVs if you can.
    • You can use additional Ethernet cables to connect up to 2 devices to the yellow LAN ports.
    • You can connect more devices over Wi-Fi.
      The 2 Wi-Fi Max LAN ports are above the On/Off button.
  4. Connect your Wi-Fi devices.
    • Find the default name of your Wi-Fi network printed next to “Wi-Fi Name” on your modem’s barcode sticker.
    • Select your Wi-Fi Name on your device, then enter the password printed next to “Wi-Fi Password” on your modem’s barcode sticker.
    • If you’re using a smartphone, you can just scan the QR code on your modem’s barcode sticker.
      The Wi-Fi Max Modem barcode sticker has the Wi-Fi Name and Wi-Fi Password printed below the barcode. The QR code to connect to WiFi is on the upper right-hand side of the sticker.
      Want to customise your Wi-Fi name and password? You can use the My Internet Connect app.
  5. Plug in your phone.
    Got an nbn Phone service?
    • Use a phone cable to plug your VoIP-ready phone into the grey Phone port.
    • Make sure your phone is plugged into a power outlet.
    • You should have a green Phone light on the back of your modem. If it’s off or flashing blue, call us for help.
      The Wi-Fi Max Phone port is below the DSL port. The light is on the back of your Wi-Fi Max modem, near the LAN Ports.
  6. Download the My Internet Connect app.
    It’s easy to manage your home network with the My Internet Connect app. 
    • Make sure your device is connected to your modem’s Wi-Fi network.
    • Enter the Login Password on your modem’s barcode sticker.
      The Wi-Fi Max Modem Login password is printed on the lower left-hand side of the sticker
  7. Need help? Call our team using these numbers:
    • 13 22 58 in Australia.
    • +61 8 9214 2222 from overseas.
    • National Relay Service for hearing impaired customers. 

 

How to plug in your VX420-G2V Modem for nbn FTTC

 

  1. Wait for a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side first.
  2. Find your phone wall socket and nbn Connection Box (NCB) – you probably already have a modem plugged in from your last internet service. Unplug any old modem from the NCB and power outlet.
     
    If your NCB is missing, please call us on 1300 634 515.
  3. Use the power cables to connect the Power ports on your modem and NCB to power outlets, then press your modem’s ON/OFF button.
  4. Use the phone cable to connect your NCB’s grey Phone port to your phone wall socket. 
  5. Use the Ethernet cable to connect your modem's blue WAN port to your NCB's yellow Gateway port.
  6. Leave your modem alone for 15 minutes while it runs through its automatic setup.
  7. Check the Internet light on your modem. If it’s green, you’re online and you can start connecting your devices.
     
    No green light? Call us on 13 22 58 and we can help you out.
    VX420-G2V lights - from left to right: Power, DSL, Internet, 2.4GHz, 5GHz, WAN, LAN1, LAN2, LAN3, LAN4, Phone, WPS, USB.
  8. You'll find the default Wi-Fi name (SSID) and Wireless Password/PIN on your modem's barcode sticker. If you want to change your Wi-Fi name or password, use this guide. 
    VX420-G2V barcode sticker
  9. Your devices will automatically connect to the best Wi-Fi possible. If your Wi-Fi’s running slow, check out Improving Wi-Fi Signal.
  10. For online gaming or HD/4K streaming, Ethernet is better than Wi-Fi. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
  11. To use your iiNet nbn Phone service, just plug a handset into your modem’s green Phone port.
    VX420-G2V nbn FTTC plugin - from left to right, VX420-G2V ports are Phone, DSL, USB, LAN1, LAN2, LAN3, LAN4, WAN, Reset button, ON/OFF button, Power.
  12. You’re now good to go.
     
    If you don’t want to keep your old modem, see if your local council has any eWaste recycling facilities.

 

How to plug in your Smart Modem Gateway (VX420-G2H) for nbn FTTC

 

  1. Wait for a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side first.
  2. Find your phone wall socket and nbn Connection Box (NCB) – you probably already have a modem plugged in from your last internet service. Unplug any old modem from the NCB and power outlet.
     
    If your NCB is missing, please call us on 1300 634 515.
  3. Use the power cables to connect the Power ports on your modem and NCB to power outlets, then press your modem’s ON/OFF button.
  4. Use the phone cable to connect your NCB’s grey Phone port to your phone wall socket. 
  5. Use the Ethernet cable to connect your modem's blue WAN port to your NCB's yellow Gateway port.
  6. Leave your modem alone for 15 minutes while it runs through its automatic setup.
  7. Check the Internet light on your modem. If it’s green, you’re online and you can start connecting your devices.
     
    No green light? Call us on 13 22 58 and we can help you out.
    Smart Modem Gateway lights - from left to right: Power, DSL, 4G, Internet, 2.4GHz, 5GHz, WAN, LAN1, LAN2, LAN3, LAN4, Phone, WPS, USB.
  8. You'll find the default Wi-Fi name (SSID) and Wireless Password/PIN on your modem's barcode sticker. If you want to change your Wi-Fi name or password, use this guide.
    Smart Modem Gateway barcode sticker
  9. Your devices will automatically connect to the best Wi-Fi possible. If your Wi-Fi’s running slow, check out Improving Wi-Fi Signal.
  10. For online gaming or HD/4K streaming, Ethernet is better than Wi-Fi. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
  11. To use your iiNet nbn Phone service, just plug a handset into your modem’s green Phone port.
    Smart Modem Gateway nbn FTTC plugin - from left to right, modem ports are Phone, DSL, USB, LAN1, LAN2, LAN3, LAN4, WAN, Reset button above ON/OFF button, Power.
  12. You're now good to go.
     
    If you don’t want to keep your old modem, see if your local council has any eWaste recycling facilities.

 

Note for nbn services with 4G Backup: Whenever your modem’s 4G light is lit, that means your modem has automatically connected to the 4G Backup service because your nbn service is unavailable, such as during initial setup or network maintenance.

Your nbn Phone will not work while 4G Backup is in use.

Once you're connected to nbn, if you notice the 4G Backup service has turned back on for an extended period of time:

  1. Restart your modem.
  2. Make sure your modem is plugged in correctly for nbn.
  3. Contact us if the issue persists as we may need to investigate.
Smart Modem Gateway lights, from left to right: Power, DSL, 4G, Internet, 2.4GHz, 5GHz, WAN, LAN 1, LAN 2, LAN 3, LAN 4, Phone, WPS, USB.

 

How to plug in your VX220-G2V Modem for nbn FTTC

 

  1. Wait for a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side first.
  2. Find your phone wall socket and nbn Connection Box (NCB) – you probably already have a modem plugged in from your last internet service. Unplug any old modem from the NCB and power outlet.
     
    If your NCB is missing, please call us on 1300 634 515.
  3. Use the power cables to connect the Power ports on your modem and NCB to power outlets, then press your modem’s ON/OFF button.
  4. Use the phone cable to connect your NCB’s grey Phone port to your phone wall socket. 
  5. Use the Ethernet cable to connect your modem's blue WAN port to your NCB's yellow Gateway port.
  6. Leave your modem alone for 15 minutes while it runs through its automatic setup.
  7. Check the Internet light on your modem. If it’s blue, you’re online and you can start connecting your devices.
     
    No blue light? Call us on 1300 634 515 and we can help you out.
    VX220-G2V lights - from left to right: Power, DSL, Internet, 2.4GHz, 5GHz, WPS, WAN, LAN1, LAN2, LAN3, LAN4, Phone, USB.
  8. You'll find the default Wi-Fi name (SSID) and Password on your modem's barcode sticker. If you want to change your Wi-Fi name or password, use this guide.
    VX220-G2V Modem barcode sticker
  9. Your devices will automatically connect to the best Wi-Fi possible. If your Wi-Fi’s running slow, check out Improving Wi-Fi Signal.
  10. For online gaming or HD/4K streaming, Ethernet is better than Wi-Fi. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
  11. To use your iiNet nbn Phone service, just plug a handset into your modem’s green Phone port.
    VX220-G2V nbn FTTC plugin - from left to right, modem ports are Phone, DSL, USB, LAN1, LAN2, LAN3, LAN4, WAN, Power. The right side of the modem has an ON/OFF button and Reset button.
  12. You’re now good to go.

    If you don’t want to keep your old modem, see if your local council has any eWaste recycling facilities.

 

How to plug in your TP-Link VR1600v Modem for nbn FTTC

 

  1. Wait for a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side first.
  2. Find your phone wall socket and nbn Connection Box (NCB) – you probably already have a modem plugged in from your last internet service. Unplug any old modem from the NCB and power outlet.
     
    If your NCB is missing, please call us on 1300 634 515.
  3. Use the power cables to connect the Power ports on your modem and NCB to power outlets, then press your modem’s Power button.
  4. Use the phone cable to connect your NCB’s grey Phone port to your phone wall socket. 
  5. Use the Ethernet cable to connect your modem's blue WAN port to your NCB's yellow Gateway port.
  6. Leave your modem alone for 15 minutes while it runs through its automatic setup.
  7. Check the Internet light on your modem. If it’s green, you’re online and you can start connecting your devices.
     
    No green light? Call us on 13 22 58 and we can help you out.
    VR1600V lights - from left to right: Power, DSL, Internet, 2.4G, 5G, WPS, Phone1, Phone2, WAN, LAN1, LAN2, LAN3, LAN4, USB.
  8. You'll find the default Wi-Fi name (SSID) and Wireless Password/PIN on your modem's barcode sticker. If you want to change your Wi-Fi name or password, use this guide.
    VR1600v barcode sticker
  9. We recommend connecting over the 5GHz Wi-Fi channel for faster performance. If your Wi-Fi’s running slow, check out Improving Wi-Fi Signal.
  10. For online gaming or HD/4K streaming, Ethernet is better than Wi-Fi. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
  11. To use your iiNet nbn Phone service, just plug a handset into your modem’s grey Phone 1 port.
    VR1600v Modem nbn FTTC plugin - from left to right, modem ports are DSL, USB, LAN1, LAN2, LAN3, LAN4, WAN, Phone 2, Phone 1, Power, Reset button above Power button.
  12. You’re now good to go.
     
    If you don’t want to keep your old modem, see if your local council has any eWaste recycling facilities.

 

How to plug in your TG-789 Broadband Gateway for nbn FTTC 

 

  1. Wait for a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side first.
  2. Find your phone wall socket and nbn Connection Box (NCB) – you probably already have a modem plugged in from your last internet service. Unplug any old modem from the NCB and power outlet.
     
    If your NCB is missing, please call us on 1300 634 515.
  3. Use the power cables to connect the Power ports on your modem and NCB to power outlets, then press your modem’s Power button.
  4. Use the phone cable to connect your NCB’s grey Phone port to your phone wall socket. 
  5. Use the Ethernet cable to connect your modem's red WAN port to your NCB's yellow Gateway port.
  6. Leave your modem alone for 15 minutes while it runs through its automatic setup.
  7. Check the Internet light on your modem. If it’s green, you’re online and you can start connecting your devices.
     
    No green light? Call us on 13 22 58 and we can help you out.
    TG-789 modem lights, from left to right: Status, WAN, Internet, Wireless 2.4, Wireless , WPS, Ethernet, USB, phone, Wireless On/Off button.
  8. You'll find the default Wi-Fi Network name and password (Wireless Key) on your modem's barcode sticker. If you want to change your Wi-Fi name or password, use this guide.
    TG-789 barcode sticker example - WiFi details
  9. We recommend connecting over the 5GHz Wi-Fi channel for faster performance. If your Wi-Fi’s running slow, check out Improving Wi-Fi Signal.
  10. For online gaming or HD/4K streaming, Ethernet is better than Wi-Fi. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
  11. To use your iiNet nbn Phone service, just plug a handset into your modem’s green Phone 1 port.
    TG-789 nbn FTTC plugin - from left to right, modem ports are Phone1, Phone 2, DSL, LAN1, LAN2, LAN3, LAN4, WAN, Power, Power button, Reset button.
  12. You’re now good to go.
     
    If you don’t want to keep your old modem, see if your local council has any eWaste recycling facilities.

 

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