iiNet relies on nbn®’s infrastructure to deliver our nbn services. On occasion, this infrastructure may be affected by unplanned outages or maintenance which can subsequently affect the nbn service we deliver to you.
Before contacting us…
If your modem was purchased elsewhere, please use Google search results or visit the manufacturer's website for support information. You'll need the iiNet Broadband Settings.
This article lists nbn hardware compatibility for BYO modems on standard nbn plans.
Whether you’re re-using an nbn modem from a previous provider or purchased one from your local computer/electronics store or leading retailers such as…
This article will link you to setup videos for iiNet modems, which will show you how to plug in your iiNet modem for different types of nbn.
To get started, select your nbn® service: