Wireless

Set up Guest WiFi on TG-1 or TG-789 Broadband Gateway

Guest WiFi allows you to share your internet access with friends and family who visit without giving them your main WiFi password.

WiFi Modem Details

Important: The model of modem shipped under this offer may change without notice based on stock levels and other factors. The modem we send you will always be suitable for your selected plan.    NBN™ plans NBN™ services include NBN™…

Gathering diagnostics for an NBN speed issue

This article will walk you through how to gather diagnostics for an NBN™ speed fault. One of our friendly Customer Service Representatives may ask you to complete these steps when you contact us to troubleshoot a speed issue with your NBN…

Updating your Username and Password in iiNet Modem Settings

The majority of iiNet connections do not require a manual update to the modem settings when your broadband username and/or password changes. These instructions are particularly useful for off-net ADSL. iiNet modems which have not been…

How to Factory Reset iiNet Modems

If your modem was purchased elsewhere, please check its user manual or visit the manufacturer's website for support information on how to perform a factory reset. Important: A factory reset will remove all custom settings from a modem,…

Changing the modem login password on iiNet modems

If your modem was purchased elsewhere, please consult your modem's user manual for instructions on how to do this. Your modem login password is used to log in to the modem's default gateway where you can change your modem settings. If…

NBN Wireless Connection Box Status Lights

The article will explain the meaning of the status lights found on the NBN™ Connection Box (indoor unit) used for NBN™ Wireless services. These lights may help you quickly check on the status of your NBN™ connection which may be useful…

Troubleshooting NBN Wireless for Dropouts

Turn off the electrical outlets for both the NBN Connection Box and your modem and leave them off for at least 10 seconds. Turn both outlets back on and wait for the modem lights to settle.

Troubleshooting NBN Wireless for No connection

Check your address on NBN Co's Network status and outages page to see if an unforeseen incident or planned maintenance is affecting your connection. Check your address on our Network Status page to see if there are any known issues in…

Troubleshooting NBN Wireless for Speed issues

Visit our Network Status page to see any known issues in your area that may be affecting your service speed. Turn off your modem and leave it off for at least 10 seconds. Turn your modem back on and wait for the modem lights to settle.…