Skip to main content
Site links
Residential
Business
Customers
Sales: 13 19 17
Support: 13 22 58
Quick links
Webmail
Toolbox
iiHelp Navigation
Accounts & Billing
Payments & Invoices
Pay my invoice
Update my payment details
Understanding charges & payment dates
Invoice extension
Understand my invoice
Query a charge on my invoice
Download invoice
Financial hardship
Username & Password
Forgotten password?
Change password
Forgotten username?
Manage my account
Update contact details
Using Toolbox
Complaints
Cancel or close my account
Track my delivery
Update contact preferences
Change account ownership
Manage my services
Change broadband plan
Move house
Change mobile plan
View broadband usage
View mobile usage
Reschedule an nbn appointment
Safety & Security
Security information
Data protection
Scams and Hoaxes
Fraud Assistance
Unwanted communication
iiNet phone numbers
Broadband & WiFi
WiFi
Connect to WiFi
Improve WiFi signal strength
WiFi connection offline
WiFi connection dropouts
WiFi speed issues
nbn®
FTTP
Set up iiNet modem
Set up non-iiNet modem
My connection speed is slow
My internet is offline
My internet is dropping out
FAQ
FTTC
Set up iiNet modem
Set up non-iiNet modem
My connection speed is slow
My internet is offline
My internet is dropping out
FAQ
FTTB/N
Set up iiNet modem
Set up non-iiNet modem
My connection speed is slow
My internet is offline
My internet is dropping out
FAQ
HFC
Set up iiNet modem
Set up non-iiNet modem
My connection speed is slow
My internet is offline
My internet is dropping out
FAQ
Wireless
Set up iiNet modem
Set up non-iiNet modem
My connection speed is slow
My internet is offline
My internet is dropping out
FAQ
Satellite
How to set up
My connection speed is slow
My internet is offline
My internet is dropping out
5G Home Broadband
How to set up
My connection speed is slow
My internet is offline
Factors affecting speed
Home Wireless Broadband
How to set up
My connection speed is slow
My internet is offline
FAQ
ULTRA Broadband (VDSL/Cable/FTTB)
VDSL2 in Canberra
How to set up
My connection speed is slow
My internet is offline
My internet is dropping out
FAQ
Cable in Ballarat & Mildura & Geelong
How to set up
My connection speed is slow
My internet is offline
My internet is dropping out
FAQ
FTTB in buildings across Australia
How to set up
My connection speed is slow
My internet is offline
My internet is dropping out
FAQ
Other Broadband
ADSL2+
How to set up
My connection speed is slow
My internet is offline
My internet is dropping out
Fibre to the Home
Setup guide
Slow speeds
Connection offline
Phone & Mobile
Mobile
Activate SIM
Top up prepaid balance
Mobile service features
Check usage
Change plan
No mobile coverage
Can't send/receive SMS/MMS
Finding your PUK code
Roaming
Lost and stolen SIM cards
nbn Phone & Netphone
Setup guide
Phone features
Issues making calls
Issues receiving calls
Call dropouts
nbn Fibre Phone (FTTP only)
Setup guide
Fibre Phone features
Can't make/receive calls
Call dropouts
Replacing backup battery
Landline Home Phone
Setup guide
Home Phone features
Can't make/receive calls
Line noise
Call dropouts
BizPhone
Setup guides
Frontier Portal Introduction
Support resources
Video tutorials
Voice mail setup
BizPhone Feature Guides
Troubleshooting Guides
Unregistered Handsets
Audio Quality Issues
Inbound and Outbound call issues
Faulty & Damaged handsets
Factory Reset Handsets
Call dropouts
FAQ
Fetch
Setup Guides
Fetch Mini & Mighty
Fetch remote
Channel scan
Change parental PIN
Wireless bridges
Managing Subscriptions
Change Subscription
Troubleshooting
No Subscription channels
No Free to Air channels
Video stuttering or freezing
Fetch box issues
Fetch remote issues
Email
Email Migration
iiNet email addresses are moving to The Messaging Company
Email Setup Guides
Windows 10
iPhone/iPad
Gmail on Android
Android Email
Mac OSX
Outlook 365
Outlook 2016
Other settings
Email Troubleshooting
Cannot receive email
Cannot send email
Spam email
Compromised email account
Mailbox size limit exceeded
iiNet Webmail
Webmail guides
Accounts & Billing
Payments & Invoices
Pay my invoice
Update my payment details
Understanding charges & payment dates
Invoice extension
Understand my invoice
Query a charge on my invoice
Download invoice
Financial hardship
Username & Password
Forgotten password?
Change password
Forgotten username?
Manage my account
Update contact details
Using Toolbox
Complaints
Cancel or close my account
Track my delivery
Update contact preferences
Change account ownership
Manage my services
Change broadband plan
Move house
Change mobile plan
View broadband usage
View mobile usage
Reschedule an nbn appointment
Safety & Security
Security information
Data protection
Scams and Hoaxes
Fraud Assistance
Unwanted communication
iiNet phone numbers
Broadband & WiFi
WiFi
Connect to WiFi
Improve WiFi signal strength
WiFi connection offline
WiFi connection dropouts
WiFi speed issues
nbn®
FTTP
Set up iiNet modem
Set up non-iiNet modem
My connection speed is slow
My internet is offline
My internet is dropping out
FAQ
FTTC
Set up iiNet modem
Set up non-iiNet modem
My connection speed is slow
My internet is offline
My internet is dropping out
FAQ
FTTB/N
Set up iiNet modem
Set up non-iiNet modem
My connection speed is slow
My internet is offline
My internet is dropping out
FAQ
HFC
Set up iiNet modem
Set up non-iiNet modem
My connection speed is slow
My internet is offline
My internet is dropping out
FAQ
Wireless
Set up iiNet modem
Set up non-iiNet modem
My connection speed is slow
My internet is offline
My internet is dropping out
FAQ
Satellite
How to set up
My connection speed is slow
My internet is offline
My internet is dropping out
5G Home Broadband
How to set up
My connection speed is slow
My internet is offline
Factors affecting speed
Home Wireless Broadband
How to set up
My connection speed is slow
My internet is offline
FAQ
ULTRA Broadband (VDSL/Cable/FTTB)
VDSL2 in Canberra
How to set up
My connection speed is slow
My internet is offline
My internet is dropping out
FAQ
Cable in Ballarat & Mildura & Geelong
How to set up
My connection speed is slow
My internet is offline
My internet is dropping out
FAQ
FTTB in buildings across Australia
How to set up
My connection speed is slow
My internet is offline
My internet is dropping out
FAQ
Other Broadband
ADSL2+
How to set up
My connection speed is slow
My internet is offline
My internet is dropping out
Fibre to the Home
Setup guide
Slow speeds
Connection offline
Phone & Mobile
Mobile
Activate SIM
Top up prepaid balance
Mobile service features
Check usage
Change plan
No mobile coverage
Can't send/receive SMS/MMS
Finding your PUK code
Roaming
Lost and stolen SIM cards
nbn Phone & Netphone
Setup guide
Phone features
Issues making calls
Issues receiving calls
Call dropouts
nbn Fibre Phone (FTTP only)
Setup guide
Fibre Phone features
Can't make/receive calls
Call dropouts
Replacing backup battery
Landline Home Phone
Setup guide
Home Phone features
Can't make/receive calls
Line noise
Call dropouts
BizPhone
Setup guides
Frontier Portal Introduction
Support resources
Video tutorials
Voice mail setup
BizPhone Feature Guides
Troubleshooting Guides
Unregistered Handsets
Audio Quality Issues
Inbound and Outbound call issues
Faulty & Damaged handsets
Factory Reset Handsets
Call dropouts
FAQ
Fetch
Setup Guides
Fetch Mini & Mighty
Fetch remote
Channel scan
Change parental PIN
Wireless bridges
Managing Subscriptions
Change Subscription
Troubleshooting
No Subscription channels
No Free to Air channels
Video stuttering or freezing
Fetch box issues
Fetch remote issues
Email
Email Migration
iiNet email addresses are moving to The Messaging Company
Email Setup Guides
Windows 10
iPhone/iPad
Gmail on Android
Android Email
Mac OSX
Outlook 365
Outlook 2016
Other settings
Email Troubleshooting
Cannot receive email
Cannot send email
Spam email
Compromised email account
Mailbox size limit exceeded
iiNet Webmail
Webmail guides
Ultra broadband
Ultra broadband