NBN Fibre Phone (FTTP only)

Troubleshooting Fibre Phone for Cannot make or receive calls

This product was only available to select nbn FTTP customers as of 23 August 2017. It is no longer sold as of 15 May 2024.

Troubleshooting Fibre Phone for Call dropouts

This product was only available to select nbn FTTP customers as of 23 August 2017. It is no longer sold as of 15 May 2024.

Maintaining and replacing your backup battery for nbn Fibre Phone

The backup battery available for nbn Fibre to the Premises (FTTP) Power Supply Units, when fully charged, can allow an nbn Fibre Phone plugged into a UNI-V port on your Connection Box to work between 3 and 11 hours in the event of a power…

nbn Fibre Phone Features

This product was only available to select nbn FTTP customers as of 23 August 2017. It is no longer sold as of 15 May 2024. These phone services do not have a voice mail feature. Select one of the links below to jump to a query:

High risk call blocking explained

A "high risk call" is a phone call to an international destination that is known to be commonly used for phone fraud. To protect you from fraudulent phone activity, VoIP phone services are blocked from making high risk calls to certain…

nbn Fibre Phone Setup

This product was only available to select nbn FTTP customers as of 23 August 2017. It is no longer sold as of 15 May 2024.   Before you get started Make sure you have the following:

nbn Fibre Phone Features

This product was only available to select nbn FTTP customers as of 23 August 2017. It is no longer sold as of 15 May 2024. Select one of the links below to jump to a query: