Change your password in Toolbox

Please enter your Customer ID number.

This will allow us to provide information that's relevant to your services.

You will be able to find your Customer ID on any invoices or emails we have sent you.

Please enter your Customer ID.

If you don't have your Customer ID handy, just let us know what your Toolbox looks like.

This article is show as a result of the customer details you provided.

You can change this selection at any time.

For more information, refer to the steps below.

If you've never logged into Toolbox before, please see An Introduction to Toolbox.

If you've forgotten your password, please see How to retrieve a forgotten password.


  1. Log in to Toolbox with your username and current password.
  2. Select My Account from the navigation bar. If you're on a mobile device and you don't see this option, click the grey square with three lines to show the navigation menu.
  3. Select Change password from the Actions menu. If you're on a mobile device and you don't see the Actions menu, click the grey bar labelled My Account actions to show it.
    Toolbox change password 1
  4. Select the username of the service you want to give a new password from the drop-down menu in the orange header bar.

    Toolbox change password 2
  5. Type in your current password and new password into the corresponding entry boxes. Passwords must meet the requirements in our Password Policy.

    Toolbox change password 3
  6. Click Change Password to finish.
  7. After changing your password, you may need to update your password in your email client settings, and/or in your modem settings.


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