Change your password in Toolbox

Please enter your Customer ID number.

This will allow us to provide information that's relevant to your services.

You will be able to find your Customer ID on any invoices or emails we have sent you.

If you don't have your Customer ID handy, just let us know what your Toolbox looks like.

This article is shown as a result of the customer details you provided.

If you already know the password for your iiNet account, you can change it at any time in Toolbox.

Forgot your password? Please see How to reset a forgotten password instead.

Log in to Toolbox and hit My Account. If you're on a mobile device and you don't see this option, click the grey square with three lines to show it.

Never logged into Toolbox before? Check out An Introduction to Toolbox.
Hit Change password. If you're on a mobile device and you don't see this option, click the grey bar labelled My Account actions to show it.
Select the Username you want to give a new password from the drop-down menu.
Enter your Current password, then type your new password in the New password and New password confirmation boxes. Hit Change Password to finish.

Passwords must meet the requirements in our Password Policy.