Why your nbn® plan is changing

You may have been contacted recently about changes to your iiNet nbn plan.

These updates are occurring due to a number of factors, including upcoming wholesale nbn® pricing changes, improvements to the nbn® network, and changes to the speed tiers and plans we offer. As a result, we’re updating the pricing and structure of some plans.

 

Select one of the links below to jump to a query:

 

When will my nbn® plan change?

If you signed up for your nbn plan before 29 April 2026 and your plan is affected, we’ll send you a notice at least 30 days before the change happens. These changes will happen automatically in the month advised in your initial notice.

Note: If you have multiple iiNet services affected by this change, you’ll get one notice per service. 

 

How will my nbn® plan change?

  • The monthly price of your plan may increase, decrease, or stay the same (after any applicable discounts).
  • Your internet speed may change. Any other plan inclusions such as nbn Phone value will stay the same.
  • Your plan name will change to the name of your new plan.

Any existing, add-ons, and promotional discounts will stay the same, unless we notify you otherwise.

 

Speed changes

Some customers may see changes to their Typical Evening speeds due to:

  • updates to the available speed tiers,
  • changes to available plans, 
  • improvements to the nbn® network, or
  • us moving you to a higher speed tier.

Your notice will explain any speed changes that apply to your service.

For nbn® FTTN, FTTB or FTTC: Once your plan change is complete, if testing determines your maximum attainable speed can’t support the speed tier of your new plan, we’ll let you know and provide alternative options.

For nbn® Wireless: Once your plan change is complete, we recommend you run a speed test as soon as possible. This speed test should be done during the day (i.e. not after 7 pm). If you’re concerned about your speed test results or if you feel your service cannot attain speeds during the day, please call us to discuss your options.

The maximum speed you can achieve depends on the line characteristics at your premises. Learn more.

 

Modem Compatibility

Some older modems may not support the speeds available on newer plans.

If you're bringing your own modem (BYO), we may not be able to confirm whether it can achieve the full speeds of your new plan. If we previously supplied you with a modem, some older models may not support the higher speed tier.

If we believe you may have a modem compatibility issue, we will let you know. You can find our high-speed nbn® modem requirements here.

 

Can I change my nbn® plan?

You can change your plan at any time in Toolbox. 

Important: If you change your plan, your scheduled plan change will not happen.

Your nbn® plan will continue to be month-to-month. If you wish to cancel, we won’t charge a cancellation fee. If you’d like to cancel, please refer to our contact details below.

 

What are my options if I’m experiencing financial hardship?

We know that life can take unexpected turns, so if you’re experiencing financial hardship, we’re here to help. See our Financial Hardship policy to find out more about your options.

 

More Information

If you have any questions about this change, please call us on 13 22 58 and we’ll be happy to help.

For full Terms & Conditions, see your plan’s Service Description at: https://www.iinet.net.au/about-us/legal/cra.

Was this information helpful?

Why was it not helpful?

Please select an option





Thank you for your feedback.