Why your nbn® plan is changing
You may have been contacted recently about changes to your iiNet nbn plan.
Due to a number of factors, including recent changes in wholesale pricing from nbn®, our lower-speed plans have become more expensive while our higher-speed plans have reduced in price.
What does this mean for nbn® customers?
- From 02/10/2024, you may see an increase to the monthly price of your nbn plan.
- If you signed up for your nbn plan before 14/08/2024 and your plan is affected by a price change, we’ve written to you via email and/or SMS to let you know what’s happening.
- Your new monthly nbn fees will automatically apply on your next regular payment date to occur on or after 02/10/2024. You can check your regular payment date in Toolbox.
- Any applicable monthly fees for add-on services will not change.
- Any existing promotional discounts that you currently enjoy will not change.
What happens if I cancel or change my plan?
Your nbn service will continue to be a month-to-month plan. If you wish to cancel your nbn service, you won’t be charged a cancellation fee.
You can change your plan at any time in Toolbox.
If you’d like to cancel, please refer to our contact details below.
More information
Your nbn® plan inclusions will not change
All existing inclusions and/or selected add-ons will remain the same and your internet speeds will not be affected.
Contact us
If you have any questions about this change, please call us on 1300 766 490 and we’ll be happy to help.