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Payments & Invoices
Pay my invoice
Update my payment details
Understanding charges & payment dates
Understand my invoice
Query a charge on my invoice
Download invoice
Financial hardship
Username & Password
Forgotten password?
Change password
Forgotten username?
Manage my account
Update contact details
Using Toolbox
Complaints
Cancel or close my account
Track my delivery
Update contact preferences
Change account ownership
Manage my services
Change broadband plan
Move house
Change mobile plan
View broadband usage
View mobile usage
Reschedule an nbn appointment
Safety & Security
Security information
Data protection
Scams and Hoaxes
Fraud Assistance
Unwanted communication
iiNet phone numbers
Broadband & Wi-Fi
Wi-Fi
Connect to Wi-Fi
Improve Wi-Fi signal strength
Wi-Fi connection offline
Wi-Fi connection dropouts
Wi-Fi speed issues
nbn®
FTTP
Set up iiNet modem
Set up BYO modem
Run nbn test in Toolbox
My connection speed is slow
My internet is offline
My internet is dropping out
FTTC
Set up iiNet modem
Set up BYO modem
Run nbn test in Toolbox
My connection speed is slow
My internet is offline
My internet is dropping out
FTTB/N
Set up iiNet modem
Set up BYO modem
Run nbn test in Toolbox
My connection speed is slow
My internet is offline
My internet is dropping out
HFC
Set up iiNet modem
Set up BYO modem
Run nbn test in Toolbox
My connection speed is slow
My internet is offline
My internet is dropping out
Wireless
Set up iiNet modem
Set up BYO modem
Run nbn test in Toolbox
My connection speed is slow
My internet is offline
My internet is dropping out
Satellite
How to set up
Troubleshoot an issue
5G Home Broadband
How to set up
My connection speed is slow
My internet is offline
Factors affecting speed
Home Wireless Broadband
How to set up
My connection speed is slow
My internet is offline
FAQ
ULTRA Broadband (VDSL/Cable/FTTB)
VDSL2 in Canberra
How to set up
My connection speed is slow
My internet is offline
My internet is dropping out
FAQ
Cable in Ballarat & Mildura & Geelong
How to set up
My connection speed is slow
My internet is offline
My internet is dropping out
FAQ
FTTB in buildings across Australia
How to set up
My connection speed is slow
My internet is offline
My internet is dropping out
FAQ
Fibre to the Home (FTTH)
Set up iiNet modem
Set up BYO modem
Slow speeds
Connection offline
Phone & Mobile
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Activate SIM
Top up prepaid balance
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Check usage
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Troubleshoot SMS/MMS issues
Finding your PUK code
Roaming
Lost and stolen SIM cards
nbn Phone & Netphone
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Phone features
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Call dropouts
nbn Fibre Phone (FTTP only)
Setup guide
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BizPhone
Setup guides
Frontier Portal Introduction
Support resources
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BizPhone Feature Guides
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Unregistered Handsets
Audio Quality Issues
Inbound and Outbound call issues
Faulty & Damaged handsets
Factory Reset Handsets
Call dropouts
FAQ
Fetch
Fetch is no longer available
Fetch is no longer available
Setup Guides
Fetch Mini & Mighty
Fetch remote
Channel scan
Change parental PIN
Managing Subscriptions
Change Subscription
Troubleshooting
No Subscription channels
No Free to Air channels
Video stuttering or freezing
Fetch box issues
Fetch remote issues
5G Home Broadband
Factors affecting Fixed Wireless broadband speed
Here’s what you need to know about 5G Home Broadband and 4G Home Wireless Broadband speeds. Select one of the links below to jump to a query:
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