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Manage my account
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Connect to WiFi
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nbn®
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Set up iiNet modem
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My connection speed is slow
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FTTC
Set up iiNet modem
Set up non-iiNet modem
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Set up iiNet modem
Set up non-iiNet modem
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ULTRA Broadband (VDSL/Cable/FTTB)
VDSL2 in Canberra
How to set up
My connection speed is slow
My internet is offline
My internet is dropping out
FAQ
Cable in Ballarat & Mildura & Geelong
How to set up
My connection speed is slow
My internet is offline
My internet is dropping out
FAQ
FTTB in buildings across Australia
How to set up
My connection speed is slow
My internet is offline
My internet is dropping out
FAQ
Other Broadband
ADSL2+
How to set up
My connection speed is slow
My internet is offline
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Fibre to the Home
Setup guide
Slow speeds
Connection offline
Phone & Mobile
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Activate SIM
Top up prepaid balance
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nbn Fibre Phone (FTTP only)
Setup guide
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Landline Home Phone
Setup guide
Home Phone features
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Setup guides
Frontier Portal Introduction
Support resources
Video tutorials
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BizPhone Feature Guides
Troubleshooting Guides
Unregistered Handsets
Audio Quality Issues
Inbound and Outbound call issues
Faulty & Damaged handsets
Factory Reset Handsets
Call dropouts
FAQ
Fetch
Setup Guides
Fetch Mini & Mighty
Fetch remote
Channel scan
Change parental PIN
Wireless bridges
Managing Subscriptions
Change Subscription
Troubleshooting
No Subscription channels
No Free to Air channels
Video stuttering or freezing
Fetch box issues
Fetch remote issues
Email
Email Migration
iiNet email addresses are moving to The Messaging Company
Email Setup Guides
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Outlook 365
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5G Home Broadband Plan Plus Premium Typical Evening download Speed* 50Mbps 100Mbps Typical Evening upload Speed* 15Mbps 15Mbps Maximum download speed
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