WiFi Calling

• Are there extra charges for WiFi Calling?
• Does WiFi Calling use data?
• Is WiFi Calling secure?
• Can I differentiate between WiFi calls and standard calls on my bill?
• Will emergency calls work while using WiFi Calling?
• Terms and Conditions

What you need for WiFi Calling

To make calls over WiFi, eligible TPG Mobile customers need:

• To make sure your phone is running the latest software;

• 4G Voice & Data (VoLTE) turned on in your phone settings;

• WiFi Calling turned on in your phone settings;

• WiFi turned on in your phone settings; and

• To be connected to a WiFi network.
  Note: Public WiFi networks may not work with WiFi Calling as they may have firewalls that restrict access to WiFi Calling.

When you’re on a WiFi call, you'll see a WiFi call icon next to the WiFi signal bar on your phone screen.

Not sure how to update your phone settings? We've got guides for iPhones and Samsung phones below. If you use a different phone, please check the manufacturer's website for a guide.

How to enable WiFi Calling on a Samsung phone

How to enable WiFi Calling on an iPhone

Devices compatible with WiFi Calling

Alcatel

• 1 2019
• 1B 2020
• 1V 2020
• 3L 2020
• 1S 2021

Apple

• iPhone 11/iPhone 11 Pro/iPhone 11 Pro Max
• iPhone 12/iPhone 12 mini/iPhone 12 Pro/iPhone 12 Pro Max
• iPhone 13/iPhone 13 mini/iPhone 13 Pro/iPhone 13 Pro Max
• iPhone 14/iPhone 14 Plus/iPhone 14 Pro/iPhone 14 Pro Max
• iPhone 15/iPhone 15 Plus/iPhone 15 Pro/iPhone 15 Pro Max
• iPhone 6/iPhone 6 Plus/iPhone 6s/iPhone 6s Plus
• iPhone 7/iPhone 7 Plus
• iPhone 8/iPhone 8 Plus
• iPhone SE/iPhone SE 2020
• iPhone X/iPhone XR/iPhone XS/iPhone XS Max     
• Watch SE (GPS + Cellular)
• Watch Series 3/4/5/6/7/8/9 (GPS + Cellular)
• Watch Ultra/Ultra 2 (GPS + Cellular)

Google

• Pixel 3/Pixel 3 XL/Pixel 3a
• Pixel 4/Pixel 4 XL/Pixel 4a
• Pixel 5    
• Pixel 6/Pixel 6 Pro/Pixel 6a
• Pixel 7/Pixel 7 Pro
• Pixel 8/Pixel 8 Pro

HTC

• U11 life
• U Ultra

Huawei

• Mate 10 4G
• Mate 20 4G/Mate 20 Pro 4G
• P30 4G/P30 Pro 4G

LG

• K42 4G
• Velvet 5G

Motorola

• Moto e7 4G/Moto e7 Power 4G
• Moto e13 4G
• Moto e22i 4G
• Moto edge20 fusion 5G
• Moto edge30 5G/Moto edge30 pro 5G
• Moto g 5G Plus
• Moto g8 4G
• Moto g10 4G
• Moto g14 4G
• Moto g34 5G
• Moto g50 5G
• Moto g62 5G

Nokia

• 1 Plus 4G
• 6 4G
• 8 4G
• 2720 Flip 4G
• C01 Plus 4G
• C02 4G
• G21 4G
• XR20 5G

OPPO

• A16s 4G
• A38 4G
• A57 4G
• A91 4G
• AX5 4G
• Find X2 Lite 5G
• Find X5 5G/Find X5 Lite 5G/Find X5 Pro 5G
• R15 Pro 4G
• R17 Pro 4G
• Reno Z 4G
• Reno8 5G

Samsung

• Galaxy A05s 4G
• Galaxy A11 4G
• Galaxy A12 4G
• Galaxy A20 4G
• Galaxy A22 5G
• Galaxy A30 4G
• Galaxy A32 5G
• Galaxy A33 5G
• Galaxy A34 5G
• Galaxy A35 5G
• Galaxy A5 2017 4G
• Galaxy A51 4G
• Galaxy A52 5G/Galaxy A52s 5G
• Galaxy A53 5G
• Galaxy A55 5G
• Galaxy A70 4G
• Galaxy A71 5G
• Galaxy A73 5G
• Galaxy A8 4G
• Galaxy Fold 4G
• Galaxy J5 Pro 4G
• Galaxy Note5 4G
• Galaxy Note10 4G/Galaxy Note10+ 4G
• Galaxy Note20 5G/Galaxy Note20 5G/Galaxy Note20 Ultra 5G
• Galaxy Note8 4G
• Galaxy Note9 4G
• Galaxy S10 4G/Galaxy S10+ 4G/Galaxy S10e 4G
• Galaxy S20 4G/Galaxy S20 5G/Galaxy S20 FE 4G/Galaxy S20 FE 5G/Galaxy S20 Ultra 5G/Galaxy S20+ 4G/Galaxy S20+ 5G
• Galaxy S21 5G/Galaxy S21 Ultra 5G/Galaxy S21+ 5G
• Galaxy S22 5G/Galaxy S22 Ultra 5G/Galaxy S22+ 5G
• Galaxy S23 5G/Galaxy S23 Ultra 5G/Galaxy S23+ 5G/Galaxy S23 FE 5G
• Galaxy S24/Galaxy S24 Ultra/Galaxy S24+
• Galaxy S6 4G/Galaxy S6 Edge 4G/Galaxy S6 Edge+ 4G
• Galaxy S7 4G/Galaxy S7 Edge 4G
• Galaxy S8 4G/Galaxy S8+ 4G
• Galaxy S9 4G/Galaxy S9+ 4G
• Galaxy Tab A 10.1 4G/Galaxy Tab A 10.5 2018 4G
• Galaxy Tab A 8.0 2017 4G/Galaxy Tab A7 2020 4G
• Galaxy Tab A9+ 5G
• Galaxy Tab S4 4G
• Galaxy Tab S5e 10.5 4G
• Galaxy Tab S6 10.5 4G
• Galaxy Tab S7 11.0 4G/Galaxy Tab S7+ 12.4 5G
• Galaxy Tab S8 11.0 5G/Galaxy Tab S8+ 12.4 5G/Galaxy Tab S8 Ultra 14.6 5G
• Galaxy Tab S9 11.0 5G/Galaxy Tab S9+ 12.4 5G/Galaxy Tab S9 Ultra 14.6 5G
• Galaxy Z Flip 4G/Galaxy Z Flip3 5G/Galaxy Z Flip4 5G/Galaxy Z Flip5 5G
• Galaxy Z Fold2 5G/Galaxy Z Fold3 5G/Galaxy Z Fold4 5G/Galaxy Z Fold5 5G

TCL

• 20 Pro 5G/20 R 5G
• 305 4G

Vodafone

• Vodafone Smart E9 4G
• Vodafone Smart N10 4G
• Vodafone V Lite 4G
• Vodafone V Lite 2 4G
• Vodafone V Pro 4G
• Vodafone V Pro 2 4G
• Vodafone V Smart 4G
• Vodafone V Smart 2 4G

My device isn't listed. When will WiFi Calling be available?

All devices listed above have been tested with the WiFi Calling technology to ensure the best possible experience. As we progress, more devices will be tested and become WiFi Calling compatible.

We’ll update our compatible device list as more devices become available.

Earlier models of devices listed in our compatible device list will not be made WiFi Calling compatible.

Using WiFi Calling

Where can I make WiFi Calls from?

As long as VoLTE & WiFi Calling is turned on in your phone settings and your phone is connected to WiFi, WiFi Calling will be used automatically whenever your phone has limited iiNet Mobile coverage.

I'm in an area with iiNet Mobile coverage. Will I be able to make a WiFi Call?

If iiNet Mobile coverage is available, you'd need to turn on Airplane Mode and connect to WiFi to force WiFi Calling to be used instead.

Is there any change to the way I make or receive calls on my phone using WiFi Calling?

There's no change to the way you make calls over WiFi Calling to another mobile phone.

However, WiFi Calls to a landline phone need you to enter the area code (e.g. "02 9000 1234" instead of just "9000 1234"), even if you're in the sate state or territory.

Can I call emergency services with WiFi Calling?

No. Special numbers that connect based on location services like 000 emergency services or 1300/1800 numbers may not connect to the correct location over WiFi Calling, or may not connect at all. We recommend turning off WiFi Calling before calling 000 emergency services or 1300/1800 numbers.

What happens to calls when I enter or leave WiFi coverage?

If you leave WiFi coverage during a WiFi Call, the call will seamlessly transition to the iiNet Mobile network, provided coverage is available. If iiNet Mobile coverage is not available, then the call will be disconnected.

Can I use WiFi calling while International Roaming?

No, WiFi Calling is not available outside Australia.

What internet speed is needed for WiFi Calling to work?

WiFi Calling only needs a speed of 100-120kbps. However, internet services with high latency (i.e. delays sending data from one point to another) such as Satellite broadband may reduce your call quality.

Can I use WiFi Calling on a VPN?

Yes. Virtual Private Networks (VPNs) will work as long as they don’t have a firewall that restricts access to WiFi Calling.

Additional information

Are there extra charges for WiFi Calling?

There are no additional fees for WiFi Calling. All calls and SMS/MMS are charged at the standard rates for your iiNet mobile plan.

Does WiFi Calling use data?

Yes, WiFi Calling uses data over the WiFi connection, which will affect the data allowance for that internet service (if applicable) or be charged based on the agreement with the internet service provider for the WiFi network.

WiFi Calling does not affect your iiNet mobile data allowance.

Is WiFi Calling secure?

Yes. WiFi Calling uses the same authentication as a call over our mobile network. Our current supported devices enable a secured connection that will ensure all calls and text messages are encrypted.

Can I differentiate between WiFi calls and standard calls on my bill?

Yes. The call record on your bill will state ‘Over WiFi’. Calls made over WiFi will be displayed in AEST/AEDST time.

Will emergency calls work while using WiFi Calling?

Yes. However, if you’re on a WiFi connection, emergency services may not know your location. If possible, we recommended switching off WiFi Calling in your device settings, connecting to any available Australian mobile network, and dialling the emergency number (000 or 112) again.

Terms and Conditions

To use WiFi Calling, you need an active iiNet prepaid mobile plan, a compatible mobile phone, have 4G voice calls (VoLTE) enabled, have WiFi Calling settings turned on, and access to a WiFi connection. You can turn off WiFi Calling through your mobile phone settings.

There are no additional fees to use WiFi Calling, however, you will be charged your normal plan rates to make calls or send messages (TXT or PXT) using WiFi Calling (the same way you are charged to make calls, TXT or PXT on the mobile network). Your use of WiFi will count towards your internet use, so you may incur charges from your internet service provider. Calls or TXTs using Wi-Fi Calling will appear on your usage history as “Over WiFi” and the time the call or TXT was made may default to AEST/AEDT.

You cannot use WiFi Calling while roaming overseas. You may not be able to use WiFi Calling on some public or corporate WiFi networks. You may not receive National Emergency Warning System (NEWS) TXT warnings when you are using WiFi Calling.

While you can make calls to emergency services using WiFi Calling if there is no mobile coverage available, we recommend you make 000 or 112 calls using a mobile network if possible as this will provide a more accurate location to emergency services.