NBN Phone & Netphone

Troubleshooting incoming calls for nbn Phone & Netphone

Ensure that your internet connection is online. Your phone service requires working internet to operate. Visit our Network Status page to see if any known issues in your area are affecting your internet connection. Ensure your handset has…

Troubleshooting outgoing calls for nbn Phone & Netphone

Ensure your phone service is active. You will receive an email and/or text message from us to advise when your nbn Phone or Netphone service is active. 

Troubleshooting Netphone (VoIP) for Call dropouts

Ensure all handset cables are undamaged and plugged in securely. Ensure your handset has power. Wireless handsets in particular may require charging or new batteries.  

Netphone PSTN Failover on iiNet Modems

Please note that only the following iiNet modems support PSTN Failover: TG-1 Broadband Gateway, Budii, Budii Lite, BoB2 & BoB Lite. Select one of the links below to jump to a query:

Netphone (VoIP) FAQ

Select one of the links below to jump to a query:

Compromised VoIP Accounts

A service is compromised when a third party obtains your VoIP phone number and VoIP password, and uses these details to make calls, typically calling expensive international destinations (phone fraud). In many cases, the calls are made…

VoIP IP Addresses for configuring firewalls

The intent of this list is to provide the raw information needed for configuring advanced firewalls, usually in a business or complex network setup. This information is usually not required for residential products.   IP Address Ranges…

VoIP Features Guide

This article covers features for all current iiNet VoIP services such as nbn Phone, VDSL2 Phone and FTTB Phone. These services do not have a voice mail feature. If you've never logged into Toolbox before, please see An Introduction to…

High risk call blocking explained

A "high risk call" is a phone call to an international destination that is known to be commonly used for phone fraud. To protect you from fraudulent phone activity, VoIP phone services are blocked from making high risk calls to certain…

Netphone (VoIP) settings

If you have an iiNet modem, VoIP setup is covered in your modem's setup guide. Please note that some iiNet VoIP services, such as NBN™ Phone, will not work with a third-party modem.   Before you get started Make sure you have the…