Email troubleshooting

Troubleshooting Cannot receive email

If you use multiple computers/devices to access your email but one of them is set to POP protocol instead of IMAP, that may be preventing your other devices from getting a copy of your emails. Refer to our email setup guides or email…

Cannot send email

If the email failing to send has a large file attachment, try sending a test email with no attachments. Generally, a file attachment should not exceed 20MB in size.

Receiving Spam Emails

If you suspect the email's sender is trying to trick you to into sending them your password, bank details or other personal information, please see Phishing Emails instead. Jump to a section: Email Anti-Spam filter in Toolbox Flagging…

Compromised Email Accounts

An email service is compromised when a third party obtains your iiNet password and uses these details to send email through the iiNet servers. These are typically spam or phishing/scam emails, which in turn generates complaints about the…

Cannot send email on phone or tablet

Jump to a section: iiNet outgoing mail server settings for mobile devices iPhone, iPad and other iOS devices Android devices iiNet outgoing mail server settings for mobile devices Already know your way around your device settings?…

Updating Your Email Password

If you've recently changed your email password in Toolbox, you might find that the email address stops working in your third-party email software. This is because the settings for that email address need to be updated with the new password…

Troubleshooting Cannot receive email

If you use multiple computers/devices to access your email but one of them is set to POP protocol instead of IMAP, that may be preventing your other devices from getting a copy of your emails. Refer to our email setup guides or email…