Ultra broadband

Ultra VDSL2 Network Termination Unit Status Lights

The article will explain the status lights found on the Network Termination Unit (NTU) used on our high-speed Ultra VDSL2 plans.  

How to Factory Reset iiNet Modems

A factory reset is a last resort to fix a problem with your modem settings, or if you can't remember the modem password. You'll lose all your custom settings including any custom Wi-Fi name and password, so be ready to set up your modem …

Changing the modem login password on iiNet modems

Your modem login password is used to log in to the modem's default gateway and change your modem settings. You'll need a strong custom password if you're going to use Remote Access on your modem. It's also useful to stop guests from being…

Wi-Fi Modem Details

Here's some information about the iiNet modem you'll get with your order. The modem shipped under this offer may change without notice based on stock levels and other factors, but it will always work with your iiNet service.   Select…

iiNet Modem Guides

These guides will help you set up and use your iiNet modem. You can find the name of your modem on its barcode sticker. Don't have an iiNet modem? Check out our BYO Modem Setup Guides. iiNet modems are not locked to iiNet as a service…

Older iiNet Modem Guides

These guides will help you set up older iiNet modems. Don't have an iiNet modem? Check out our BYO Modem Setup Guides.  

Troubleshooting Ultra VDSL2 for No Connection

If your Ultra Broadband VDSL2 service is offline, you won’t be able to visit a website, browse, stream, or download. Email and any other services that use the internet will not work. These steps will help you identify the issue.

Troubleshooting Ultra FTTB for Dropouts

If your iiNet Ultra FTTB service is having dropouts, it means your internet will go offline and come back online intermittently. These steps will help you identify the issue.

Troubleshooting Ultra VDSL2 for Dropouts

If your Ultra Broadband VDSL2 service is having dropouts, it means your internet will go offline and come back online intermittently. These steps will help you identify the issue.

iiNet Ultra Broadband FTTB FAQ

Here's everything you need to know about iiNet Ultra Broadband Fibre-to-the-Building, or FTTB. Select one of the links below to jump to a query: