Troubleshooting Wi-Fi Network for No Connection

If your Wi-Fi connection is down, it means that devices connected to your modem by Ethernet cable will still be able to get online while devices on Wi-Fi can't. These steps will help you identify the issue.

1. Confirm that Wi-Fi is not disabled on your device. Some laptops have a Wi-Fi switch or button that may have been pressed accidentally. Phones and tablets will have an option to turn off Wi-Fi in their Wi-Fi settings.
   
2. Confirm that Wi-Fi is not disabled on your modem. Some modems have a Wi-Fi button that may have been pressed accidentally.  
   
3. Make sure that laptop, phone or tablet is still connected to your Wi-Fi network. You may need to move closer to your modem because your device will automatically disconnect if the Wi-Fi is out of range.
   
   If you need to connect a device to your Wi-Fi network again, you'll find the default Wi-Fi name (SSID) and password on your modem's barcode sticker. 
   
   Note: Do you have a custom WiFi name or password? Our basic Wi-Fi settings guide for iiNet modems will help you change your Wi-Fi details. If your modem isn't from iiNet, you should be able to find help on the manufacturer's website.
   
4. If you only lose your Wi-Fi connection in certain parts of your home, see our guide on improving Wi-Fi signals.
5. Do you have multiple devices connected to your Wi-Fi? If some devices can connect but others can't, the devices that can't connect may have a faulty wireless adapter.
   Windows users only: Performing a winsock reset may resolve an issue with a wireless adapter.
6. Call us on 13 22 58 for further assistance with an iiNet modem. If you have a third-party modem, please check the manufacturer's website for support or contact the seller for a warranty claim.