Where to find your nbn® AVC ID

From 18 April 2025, if you want to transfer your nbn service to another provider, you’ll need your nbn AVC ID.

An nbn AVC ID is a unique 12-digit number that identifies your nbn service, e.g. “AVC123456789000”.

nbn AVC IDs are required by the Australian Consumer and Media Authority (ACMA) to help regulate nbn service transfers, making them more accurate and secure.

Starting from 18 January 2025, you’ll find your nbn service ID in at least one of these places:

  • On your invoice/bill
  • In your nbn provider’s customer web portal or app
  • Through a web chat with your nbn provider

Still can’t find your nbn AVC ID? Contact your current nbn provider and they can tell you.

Please note: iiNet is currently working on adding nbn AVC ID to customer invoices. As of 3 December 2024, there may be display issues that show the wrong nbn AVC ID or overlapping text. These issues will be corrected before 18 January 2025.

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