iiNet invoice guide

Here's what you need to know about your iiNet invoice.

 

Select one of the links below to jump to a query:

 

Where can I get my iiNet invoice?

You can get your invoices at any time from Toolbox. This includes all previous invoices if you need them for tax purposes.

Never logged in to Toolbox before? Check out An Introduction to Toolbox.

 

iiNet Invoice Explained video

 

What reference numbers are on my iiNet invoice?

Your iiNet invoice has your Tax Invoice Number and Customer Number at the top. If you need to call us, your username or customer number will help us quickly find your iiNet account in our systems.

iiNet invoice example showing section with Date of Issue, Tax Invoice number and Customer Number.

 

Where is the amount due and due date on my iiNet invoice?

Your Opening Balance, This Bill Amount and total Amount Due give a top line view of charges incurred and owing. The Due Date is shown next to this section.

iiNet invoice example showing section Opening Balance + This Bill Amount equals total Amount Due, followed by the Due Date.

 

How are charges listed on my iiNet invoice?

Your Account Summary displays a summary of the charges for each type of service you have.

iiNet invoice example Account Summary showing $79.99 Internet and $1.93 Telephony charges.

 

Service Details shows a detailed breakdown of your services and charges. Each charge will include your plan name and service username.

iiNet invoice example Service Details showing Internet - NBN charges

The applicable dates will be shown for each charge. 

iiNet invoice example Monthly Charge with Billed Period: 18 APR 2020 - 18 MAY 2020

Any Pay As You Go calls will be listed in the Telephony section.

iiNet invoice example Netphone call charge - Call Charges until 02/04/2020 $1.93

 

More information

If you have a question about your invoice, call us on 13 22 58 and we'll help you.

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