Set up nbn HFC

Select your modem to get started:

	VX420-G2V Modem
	VX220-G2V Modem
	Smart Modem Gateway (VX420-G2H)
	TP-Link VR1600v
	TG-789 Broadband Gateway
	Guides for previously sold modems
	Guides for common non-iiNet modems

Note: If you have an old nbn modem that you don't want to keep, please consider eWaste recycling facilities that may be offered by your local council.

VX420-G2V Modem

Follow the instructions below to set up your VX420-G2V Modem for nbn HFC.

First, ensure you have:

• A message from us advising you to plug in your nbn modem.
• 2x electrical outlets near your cable wall socket.
• An Ethernet cable.
• A coaxial cable.
• An nbn Connection Box (NCB)*.
• (Optional) Up to 4 additional Ethernet cables to connect devices via Ethernet.

*Is your NCB missing? An NCB should already be present if your premises has been previously connected to nbn HFC. If your NCB is missing, please call us on 1300 634 515.

1. Connect the power cables from your nbn Connection Box and modem's Power ports to electrical outlets.
2. Connect the included Ethernet cable from the UNI-D1 port or 2.5G port on your nbn Connection Box to your modem's blue WAN port.
   NCBs with 2.5G ports were supplied from 1 October 2024.
3. Make sure the electrical outlets for your nbn Connection Box and modem are both on, and press the modem's ON/OFF button.
4. Allow 20 minutes for your modem to boot up and connect automatically.
5. Check the lights on your modem. If the Internet light is green, you can start connecting your devices and getting online.
   
6. To plug in additional devices via Ethernet cable, simply connect the Ethernet cables to any of the four yellow LAN ports on your modem.
7. If you wish to use your iiNet nbn Phone service, plug a compatible handset into the green PHONE port on your modem.
   
8. If you wish to connect your devices via WiFi, you'll find the WiFi name and password on the modem's barcode sticker.
   

Your modem will automatically connect your devices to the best WiFi network possible (i.e. 5GHz). Older devices may only be able to connect to the slower 2.4GHz WiFi. See Improving WiFi Signal.

VX220-G2V Modem

Follow the instructions below to set up your VX220-G2V Modem for nbn HFC.

First, ensure you have:

• A message from us advising you to plug in your nbn modem.
• 2x electrical outlets near your cable wall socket.
• An Ethernet cable.
• A coaxial cable.
• An nbn Connection Box (NCB)*.
• (Optional) Up to 4 additional Ethernet cables to connect devices via Ethernet.

*Is your NCB missing? An NCB should already be present if your premises has been previously connected to nbn HFC. If your NCB is missing, please call us on 1300 634 515.

 
Note for video: If you got your NCB after 1 October 2024, you'll have a different model with a 2.5G port instead of a UNI-D1 port.

1. Connect the power cables from your nbn Connection Box and modem's Power ports to electrical outlets.
2. Connect the included Ethernet cable from the UNI-D1 port or 2.5G port on your nbn Connection Box to your modem's blue WAN port.
   NCBs with 2.5G ports were supplied from 1 October 2024.
3. Make sure the electrical outlets for your nbn Connection Box and modem are both on, and press the modem's ON/OFF button.
4. Allow 20 minutes for your modem to boot up and connect automatically.
5. Check the lights on your modem. If the Internet light is blue, you can start connecting your devices and getting online.
   
6. To plug in additional devices via Ethernet cable, simply connect the Ethernet cables to any of the four yellow LAN ports on your modem.
7. If you wish to use your iiNet nbn Phone service, plug a compatible handset into the green PHONE port on your modem.
   
8. If you wish to connect your devices via WiFi, you'll find the WiFi name and password on the modem's barcode sticker.
   

Your modem will automatically connect your devices to the best WiFi network possible (i.e. 5GHz). Older devices may only be able to connect to the slower 2.4GHz WiFi. See Improving WiFi Signal.

Smart Modem Gateway (VX420-G2H)

Follow the instructions below to set up your Smart Modem Gateway (VX420-G2H) for nbn HFC.

First, ensure you have:

• A message from us advising you to plug in your nbn modem.
• 2x electrical outlets near your cable wall socket.
• An Ethernet cable.
• A coaxial cable.
• An nbn Connection Box (NCB)*.
• (Optional) Up to 4 additional Ethernet cables to connect devices via Ethernet.

*Is your NCB missing? An NCB should already be present if your premises has been previously connected to nbn HFC. If your NCB is missing, please call us on 1300 634 515.

 
Note for video: If you got your NCB after 1 October 2024, you'll have a different model with a 2.5G port instead of a UNI-D1 port.

1. Connect the power cables from your nbn Connection Box and modem's Power ports to electrical outlets.
2. Connect the included Ethernet cable from the UNI-D1 port or 2.5G port on your nbn Connection Box to your modem's blue WAN port.
   NCBs with 2.5G ports were supplied from 1 October 2024.
3. Make sure the electrical outlets for your nbn Connection Box and modem are both on, and press the modem's ON/OFF button.
4. Allow 20 minutes for your modem to boot up and connect automatically.
5. Check the lights on your modem. If the Internet light is green, you can start connecting your devices and getting online.
   
6. To plug in additional devices via Ethernet cable, simply connect the Ethernet cables to any of the four yellow LAN ports on your modem.
7. If you wish to use your iiNet nbn Phone service, plug a compatible handset into the green PHONE port on your modem.
   
8. If you wish to connect your devices via WiFi, you'll find the WiFi name and password on the modem's barcode sticker.
   

Your modem will automatically connect your devices to the best WiFi network possible (i.e. 5GHz). Older devices may only be able to connect to the slower 2.4GHz WiFi. See Improving WiFi Signal.

 Note for nbn services with 4G Backup: Whenever your modem’s 4G light is lit, that means your modem has automatically connected to the 4G Backup service because your nbn service is unavailable, such as during initial setup or network maintenance.

Your nbn Phone will not work while 4G Backup is in use.

Once you're connected to nbn, if you notice the 4G Backup service has turned back on for an extended period of time:

1. Restart your modem.
2. Make sure your modem is plugged in correctly for nbn.
3. Contact us if the issue persists as we may need to investigate.

TP-Link VR1600v

Follow the instructions below or watch the video to set up your TP-Link VR1600v on nbn HFC.

First, ensure you have:

• A message from us advising you to plug in your nbn HFC equipment.
• 2x electrical outlets near your cable wall socket.
• An nbn Connection Box (NCB)*.

*Is your NCB missing? An NCB should already be present if your premises has been previously connected to nbn HFC. If your NCB is missing, please call us on 1300 634 515.

 
Note for video: If you got your NCB after 1 October 2024, you'll have a different model with a 2.5G port instead of a UNI-D1 port.

1. Connect the power cables from your nbn Connection Box and modem's Power Ports to electrical outlets.
2. Connect the included Ethernet cable from the UNI-D1 port or 2.5G port on your nbn Connection Box to your modem's blue WAN port.
   NCBs with 2.5G ports were supplied from 1 October 2024.
3. Make sure the electrical outlets for your nbn Connection Box and modem are both on, and press the modem's Power button.
4. Allow 20 minutes for your modem to boot up and connect automatically.
5. Check the lights on your modem. If the Internet light is green, you can start connecting your devices and getting online.
6. To plug in additional devices via Ethernet cable, simply connect the Ethernet cables to any of the four yellow LAN ports on your modem.
7. If you wish to use your iiNet nbn Phone service, plug a compatible handset into the grey Phone1 port on your modem.
   
8. If you wish to connect your devices via WiFi, you'll find the WiFi name and password on the barcode sticker at the bottom of your modem.
   

We recommend connecting over the 5GHz WiFi channel for faster performance. See Improving WiFi Signal.

TG-789 Broadband Gateway

Follow the instructions below to set up your TG-789 on nbn HFC.

First, ensure you have:

• A message from us advising you to plug in your nbn HFC equipment.
• 2x electrical outlets near your cable wall socket.
• An nbn Connection Box (NCB)*.

*Is your NCB missing? An NCB should already be present if your premises has been previously connected to nbn HFC. If your NCB is missing, please call us on 1300 634 515.

1. Connect the power cables from your nbn Connection Box and modem's Power Ports to electrical outlets.
2. Connect the included Ethernet cable from the UNI-D1 port or 2.5G port on your nbn Connection Box to your modem's red WAN port.
   NCBs with 2.5G ports were supplied from 1 October 2024.
3. Make sure the electrical outlets for your nbn Connection Box and modem are both on, and press the modem's Power button.
4. Allow 20 minutes for your modem to boot up and connect automatically.
5. Check the lights on your modem. If the Internet light is green, you can start connecting your devices and getting online.
6. To plug in additional devices via Ethernet cable, simply connect the Ethernet cables to any of the four yellow LAN ports on your modem.
7. If you wish to use your iiNet nbn Phone service, plug a compatible handset into the green Phone1 port on your modem.
   
8. If you wish to connect your devices via WiFi, you'll find the WiFi name and password on the barcode sticker at the bottom of your modem.
   

We recommend connecting over the 5GHz WiFi channel for faster performance. See Improving WiFi Signal.

More information:

• Manual configuration