Set up nbn® HFC

Select your modem to get started:

	Wi-Fi Max Modem (HWG2025)
	VX420-G2V Modem
	Smart Modem Gateway (VX420-G2H)
	VX220-G2V Modem
	TP-Link VR1600v
	TG-789 Broadband Gateway
	iiNet modem not listed here? See Guides for older modems.
	Don't have an iiNet modem? See our BYO modem guide.

Wi-Fi Max Modem

Follow the instructions below to set up your Wi-Fi Max Modem for nbn HFC.

First, ensure you have:

• A message from us advising you to plug in your nbn modem.
• 2 electrical outlets near your cable wall socket.
• A phone cable.
• An nbn Connection Box (NCB)*.
• (Optional) 2 additional Ethernet cables to connect devices via Ethernet.

*Is your NCB missing? An NCB should already be present if your premises has been previously connected to nbn HFC. If your NCB is missing, please call us on 1300 634 515.

Set up with the My Internet Connect app

You can download the My Internet Connect App (Android / iOS). Don't want to use the app? You can set up without the app instead.

1. Open the App and follow the prompts until you get to Check your modem status.
   • Use the power cables to connect the Power ports on your modem and nbn® Connection Box (NCB) to power outlets.
   • Press your modem’s ON/OFF button. 
2. Click Next to Connect to your modem’s Wi-Fi.
   • Click Open Camera to scan the QR code on your modem's barcode sticker. Once connected, you’ll automatically go to the next step
   • Click Enter Your Wi-Fi Password to follow the instructions to connect the Wi-Fi manually, then press Next to continue.
3. Follow the steps below to connect your nbn® HFC.
   • Use the ethernet cable to connect your modem's red WAN port to your NCB's UNI-D1 port or 2.5G port.
   • Got an nbn Phone service? Just plug a handset into your modem’s grey Phone port. If the phone LED on the back of the modem is solid green, then your phone line is active.
   • Allow 20 minutes for it to boot up and configure automatically.
   • Wait for the light on the front of your modem to turn solid green.
   • Click Done to continue.
4. You’ll be prompted to Enter the Login Password. This is the Login Password found on on your modem's barcode sticker on the bottom of the modem. Once entered, click Remember Password, then Login.
   Note: You’ll be prompted to Change the Login Password, or Skip to continue. If you change the Login Password, make sure you save it somewhere secure so you can easily access it later—especially if you need to access the modem dashboard, set up the app again or switch to a new device.
   
5. Allocate a name for your modem or click Skip to continue.
6. Connect your devices.
   Got extra ethernet cables? You can connect 2 devices to your modem’s yellow LAN ports. 
   If you want to connect your devices via Wi-Fi, you have 3 options:
   • Use the Wi-Fi Network name and Password on your modem's barcode sticker.
   • Scan the QR code on your modem's barcode sticker (Smartphones only).
     
   • Enable Wi-Fi Protected Setup (WPS) on your device then press the Pair button on the back of your modem for 3 seconds.

Set up without the My Internet Connect app

1. Use the power cables to connect the Power ports on your modem and nbn® Connection Box (NCB) to power outlets.
2. Make sure the electrical outlet for your modem is on and press your modem's ON/OFF button.
3. Connect the ethernet cable from your modem’s red WAN port to your NCB's UNI-D1 or 2.5G port.
   Note: NCBs with 2.5G ports were supplied from 1 October 2024.
4. Got an nbn Phone service? Just plug a handset into your modem’s grey Phone port. If the phone LED on the back of the modem is solid green, then your phone line is active.
   
5. Allow 20 minutes for it to boot up and configure automatically.
6. Check the light on the front your modem. If it’s solid green, you can start connecting your devices and getting online. 
   No green light? Give us a call us on 13 22 58 and we'll help you out.
7. Connect your devices.
   Got extra ethernet cables? You can connect 2 devices to your modem’s yellow LAN ports. 
   If you want to connect your devices via Wi-Fi, you have 3 options:
   • Use the Wi-Fi Network name and Password on your modem's barcode sticker.
   • Scan the QR code on your modem's barcode sticker (Smartphones only).
     
   • Enable Wi-Fi Protected Setup (WPS) on your device then press the Pair button on the back of your modem for 3 seconds.

Your modem will automatically connect your devices to the best Wi-Fi network possible. Older devices may only be able to connect to the slower 2.4GHz Wi-Fi. See Improving Wi-Fi Signal.

If you want to change your Wi-Fi name or password, use this guide.

VX420-G2V Modem

Follow the instructions below to set up your VX420-G2V Modem for nbn HFC.

First, ensure you have:

• A message from us advising you to plug in your nbn modem.
• 2x electrical outlets near your cable wall socket.
• An Ethernet cable.
• A coaxial cable.
• An nbn Connection Box (NCB)*.
• (Optional) Up to 4 additional Ethernet cables to connect devices via Ethernet.

*Is your NCB missing? An NCB should already be present if your premises has been previously connected to nbn HFC. If your NCB is missing, please call us on 1300 634 515.

1. Connect the power cables from your nbn Connection Box and modem's Power ports to electrical outlets.
2. Connect the included Ethernet cable from the UNI-D1 port or 2.5G port on your nbn Connection Box to your modem's blue WAN port.
   NCBs with 2.5G ports were supplied from 1 October 2024.
3. Make sure the electrical outlets for your nbn Connection Box and modem are both on, and press the modem's ON/OFF button.
4. Allow 20 minutes for your modem to boot up and connect automatically.
5. Check the lights on your modem. If the Internet light is green, you can start connecting your devices and getting online.
   
6. To plug in additional devices via Ethernet cable, simply connect the Ethernet cables to any of the four yellow LAN ports on your modem.
7. If you wish to use your iiNet nbn Phone service, plug a compatible handset into the green PHONE port on your modem.
   
8. If you wish to connect your devices via Wi-Fi, you'll find the Wi-Fi name and password on the modem's barcode sticker.
   

Your modem will automatically connect your devices to the best Wi-Fi network possible (i.e. 5GHz). Older devices may only be able to connect to the slower 2.4GHz Wi-Fi. See Improving Wi-Fi Signal.

Smart Modem Gateway (VX420-G2H)

Follow the instructions below to set up your Smart Modem Gateway (VX420-G2H) for nbn HFC.

First, ensure you have:

• A message from us advising you to plug in your nbn modem.
• 2x electrical outlets near your cable wall socket.
• An Ethernet cable.
• A coaxial cable.
• An nbn Connection Box (NCB)*.
• (Optional) Up to 4 additional Ethernet cables to connect devices via Ethernet.

*Is your NCB missing? An NCB should already be present if your premises has been previously connected to nbn HFC. If your NCB is missing, please call us on 1300 634 515.

 
Note for video: If you got your NCB after 1 October 2024, you'll have a different model with a 2.5G port instead of a UNI-D1 port.

1. Connect the power cables from your nbn Connection Box and modem's Power ports to electrical outlets.
2. Connect the included Ethernet cable from the UNI-D1 port or 2.5G port on your nbn Connection Box to your modem's blue WAN port.
   NCBs with 2.5G ports were supplied from 1 October 2024.
3. Make sure the electrical outlets for your nbn Connection Box and modem are both on, and press the modem's ON/OFF button.
4. Allow 20 minutes for your modem to boot up and connect automatically.
5. Check the lights on your modem. If the Internet light is green, you can start connecting your devices and getting online.
   
6. To plug in additional devices via Ethernet cable, simply connect the Ethernet cables to any of the four yellow LAN ports on your modem.
7. If you wish to use your iiNet nbn Phone service, plug a compatible handset into the green PHONE port on your modem.
   
8. If you wish to connect your devices via Wi-Fi, you'll find the Wi-Fi name and password on the modem's barcode sticker.
   

Your modem will automatically connect your devices to the best Wi-Fi network possible (i.e. 5GHz). Older devices may only be able to connect to the slower 2.4GHz Wi-Fi. See Improving Wi-Fi Signal.

 Note for nbn services with 4G Backup: Whenever your modem’s 4G light is lit, that means your modem has automatically connected to the 4G Backup service because your nbn service is unavailable, such as during initial setup or network maintenance.

Your nbn Phone will not work while 4G Backup is in use.

Once you're connected to nbn, if you notice the 4G Backup service has turned back on for an extended period of time:

1. Restart your modem.
2. Make sure your modem is plugged in correctly for nbn.
3. Contact us if the issue persists as we may need to investigate.

VX220-G2V Modem

Follow the instructions below to set up your VX220-G2V Modem for nbn HFC.

First, ensure you have:

• A message from us advising you to plug in your nbn modem.
• 2x electrical outlets near your cable wall socket.
• An Ethernet cable.
• A coaxial cable.
• An nbn Connection Box (NCB)*.
• (Optional) Up to 4 additional Ethernet cables to connect devices via Ethernet.

*Is your NCB missing? An NCB should already be present if your premises has been previously connected to nbn HFC. If your NCB is missing, please call us on 1300 634 515.

 
Note for video: If you got your NCB after 1 October 2024, you'll have a different model with a 2.5G port instead of a UNI-D1 port.

1. Connect the power cables from your nbn Connection Box and modem's Power ports to electrical outlets.
2. Connect the included Ethernet cable from the UNI-D1 port or 2.5G port on your nbn Connection Box to your modem's blue WAN port.
   NCBs with 2.5G ports were supplied from 1 October 2024.
3. Make sure the electrical outlets for your nbn Connection Box and modem are both on, and press the modem's ON/OFF button.
4. Allow 20 minutes for your modem to boot up and connect automatically.
5. Check the lights on your modem. If the Internet light is blue, you can start connecting your devices and getting online.
   
6. To plug in additional devices via Ethernet cable, simply connect the Ethernet cables to any of the four yellow LAN ports on your modem.
7. If you wish to use your iiNet nbn Phone service, plug a compatible handset into the green PHONE port on your modem.
   
8. If you wish to connect your devices via Wi-Fi, you'll find the Wi-Fi name and password on the modem's barcode sticker.
   

Your modem will automatically connect your devices to the best Wi-Fi network possible (i.e. 5GHz). Older devices may only be able to connect to the slower 2.4GHz Wi-Fi. See Improving Wi-Fi Signal.

TP-Link VR1600v

Follow the instructions below or watch the video to set up your TP-Link VR1600v on nbn HFC.

First, ensure you have:

• A message from us advising you to plug in your nbn HFC equipment.
• 2x electrical outlets near your cable wall socket.
• An nbn Connection Box (NCB)*.

*Is your NCB missing? An NCB should already be present if your premises has been previously connected to nbn HFC. If your NCB is missing, please call us on 1300 634 515.

 
Note for video: If you got your NCB after 1 October 2024, you'll have a different model with a 2.5G port instead of a UNI-D1 port.

1. Connect the power cables from your nbn Connection Box and modem's Power Ports to electrical outlets.
2. Connect the included Ethernet cable from the UNI-D1 port or 2.5G port on your nbn Connection Box to your modem's blue WAN port.
   NCBs with 2.5G ports were supplied from 1 October 2024.
3. Make sure the electrical outlets for your nbn Connection Box and modem are both on, and press the modem's Power button.
4. Allow 20 minutes for your modem to boot up and connect automatically.
5. Check the lights on your modem. If the Internet light is green, you can start connecting your devices and getting online.
6. To plug in additional devices via Ethernet cable, simply connect the Ethernet cables to any of the four yellow LAN ports on your modem.
7. If you wish to use your iiNet nbn Phone service, plug a compatible handset into the grey Phone1 port on your modem.
   
8. If you wish to connect your devices via Wi-Fi, you'll find the Wi-Fi name and password on the barcode sticker at the bottom of your modem.
   

We recommend connecting over the 5GHz Wi-Fi channel for faster performance. See Improving Wi-Fi Signal.

TG-789 Broadband Gateway

Follow the instructions below to set up your TG-789 on nbn HFC.

First, ensure you have:

• A message from us advising you to plug in your nbn HFC equipment.
• 2x electrical outlets near your cable wall socket.
• An nbn Connection Box (NCB)*.

*Is your NCB missing? An NCB should already be present if your premises has been previously connected to nbn HFC. If your NCB is missing, please call us on 1300 634 515.

1. Connect the power cables from your nbn Connection Box and modem's Power Ports to electrical outlets.
2. Connect the included Ethernet cable from the UNI-D1 port or 2.5G port on your nbn Connection Box to your modem's red WAN port.
   NCBs with 2.5G ports were supplied from 1 October 2024.
3. Make sure the electrical outlets for your nbn Connection Box and modem are both on, and press the modem's Power button.
4. Allow 20 minutes for your modem to boot up and connect automatically.
5. Check the lights on your modem. If the Internet light is green, you can start connecting your devices and getting online.
6. To plug in additional devices via Ethernet cable, simply connect the Ethernet cables to any of the four yellow LAN ports on your modem.
7. If you wish to use your iiNet nbn Phone service, plug a compatible handset into the green Phone1 port on your modem.
   
8. If you wish to connect your devices via Wi-Fi, you'll find the Wi-Fi name and password on the barcode sticker at the bottom of your modem.
   

We recommend connecting over the 5GHz Wi-Fi channel for faster performance. See Improving Wi-Fi Signal.