How to check for nbn Outages

iiNet relies on nbn®’s infrastructure to deliver our nbn services. On occasion, this infrastructure may be affected by unplanned outages or maintenance which can subsequently affect the nbn service we deliver to you.

Before contacting us, we recommend checking your address for an nbn outage by following these steps:

  1. Visit https://www.nbnco.com.au/support/network-status
  2. Enter your full address and hit Check address.
    NBN Outage Address Check
  3. If your area is affected by an outage, we recommend that you check this page every few hours for updates. Two examples of an outage can be found below.
    NBN Outage Results - Confirmed issue
     
    NBN Outage Results - Possible issue
  4. If your address is affected by planned maintenance, you'll a message the start time and the estimated duration of the service interruption.
     
    nbn planned maintenance message example - We are currently performing planned network maintenance. Service interruptions will take place after 7:00am but should not exceed more than a total of 10 minutes.
  5. If there's any planned maintenance that may affect your service in the next 10 days, you'll see it posted on the right-hand side of the screen. Click the + icon to expand the message to show more details.
     
    nbn planned maintenance post example - Planned maintenance next 10 days. Thur 22 Oct. We will be performing planned maintenance, however no service interruptions are expected to take place.

 

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