We’re updating our Small Mobile plan

We’re updating our Small mobile plan. If you have our Small mobile plan, you may have received a notice about your plan changing. 

If you have any questions about your plan change or wish to cancel please call us on 13 22 58 and we’ll be happy to help.

 

Select one of the links below to jump to a query:

 

How do the changes to the updated Small mobile plans compare?

We’re updating our Small Mobile plan by enabling access to our 5G network and increasing your monthly data allowance by an extra 5GB. Your plan price will also increase by $5 per month. 

The complimentary pack that was available to select customers of 60 additional minutes per month to 31 selected destinations will also be removed.

Any plan inclusions or features not shown below stay the same. For more info about our updated Small Mobile plan, check out the updated Critical Information Summary.

Current Small mobile plan< Updated Small mobile plan
$25 / mth

25GB

4G network access at speeds up to 150Mbps

Unlimited calls & SMS/MMS to Std Australian numbers

100 minutes & 100 SMS/mth to Std International numbers in 31 selected destinations^		 $30 / mth

30GB

5G network access at speeds up to 150Mbps*

Unlimited calls & SMS/MMS to Std Australian numbers

100 minutes & 100 SMS/mth to Std International numbers in 31 selected destinations^

*5G available when using a 5G-approved phone within our 5G coverage area. Speeds are the maximum potential speeds that you may get access to. Actual speeds may vary.

^31 selected destinations: Bangladesh, Brazil, Canada, Chile, China, Colombia, Germany, Guam, Hong Kong, Iceland, India, Indonesia, Ireland, Italy, Japan, Malaysia, Mexico, Netherlands, New Zealand, Norway, Peru, Puerto Rico, Romania, Singapore, South Korea, Spain, Taiwan, Thailand, UK, USA & Vatican. Fair use policy applies

 

What does this mean for customers?

If your mobile plan is affected by the change, you’ll get a notice from us explaining how your updated mobile plan compares to your current plan.

 

When will my plan change?

Plan changes will happen automatically when your mobile plan next renews on the date specified in your notice, being at least 30 days after your initial notice.

To see when your mobile plan next renews, log in to Toolbox and hit Mobile Usage. You’ll see a line that says, “Your quota resets in XX days”, followed by the date.

 

Will this affect my Prepaid Balance?

Any Prepaid Balance you have will carry over to your updated Small mobile plan.

 

Can I change my mobile plan?

If you’d prefer a different plan, you can switch to any of our current mobile plans in Toolbox.

Please note: If you cancel or change to a different mobile plan, any add-ons, discounts,  or promotional discounts or benefits currently applied to your service may be forfeited. 

 

What happens if I cancel my plan?

You won’t be charged a cancellation fee. 

To keep your mobile number, you’ll need to transfer it to another provider before cancelling with us.

 

What are my options if I’m experiencing financial hardship?

We know that life can take unexpected turns, so if you’re experiencing financial hardship, we’re here to help.

See our Financial Hardship Policy to find out more about your options or you can contact us on 13 22 58 (8AM-8PM AET Mon-Fri) or via web form.


For full Terms & Conditions, see our Mobile Service Description at: https://www.iinet.net.au/about-us/legal/cra.
 

Was this information helpful?

Why was it not helpful?

Please select an option





Thank you for your feedback.