iiNet Ultra Broadband FTTB FAQ

Here's everything you need to know about iiNet Ultra Broadband Fibre to the Building (FTTB) services on the Vision network.

 

Select one of the links below to jump to a query:

 

Where is Ultra Broadband FTTB available?

iiNet Ultra Broadband FTTB is available in select buildings nationwide. You can check your address on our website.

 

How is Ultra Broadband FTTB connected?

Fibre optic cable will run to your building's Main Distribution Frame (MDF), which is typically in the basement or a locked telecommunications cabinet. From there, copper wiring will run to a wall socket in each unit within the building.

 

What do I need for an Ultra Broadband FTTB connection?

We'll send you a modem when you order Ultra Broadband FTTB. BYO modems aren't supported on Ultra Broadband FTTB but you can connect your own Wi-Fi router to your iiNet modem if you'd like.

Some connections need a Network Termination Unit (NTU), which is an extra device your modem plugs into before plugging into the wall. If you need one, we'll deliver it with your iiNet modem.

Note: If you move out, please leave your NTU behind. It won't be useful at your new place.

You'll also need a phone to plug into your modem if you want to use your iiNet FTTB Phone service.

 

How does FTTB Phone work?

FTTB Phone is a VoIP (Voice over Internet Protocol) phone service that uses your internet connection to make phone calls.

 

How long does it take to get connected to Ultra Broadband FTTB?

Most connections are done within 10 business days. It may take up to 20 business days if it's the first time your address has been connected to Ultra Broadband FTTB, or if an installer needs to come to your place.

If you do need an installation, we'll book the earliest available appointment by default - or you can choose a later date if it's more convenient.

 

Can I use smart wiring with Ultra Broadband FTTB?

Smart wiring is internal Ethernet cabling at your house. It means you have Ethernet wall sockets to connect devices to your nbn modem without running Ethernet cables along the floor or under doors. It's a good investment for heavy internet uses, or larger homes that don't get enough coverage from a standard Wi-Fi signal.

You can use smart wiring with Ultra Broadband FTTB, but it won't be included with your installation. You'll need to hire a registered cabler to have smart wiring installed.

Note: Existing smart wiring may need to be re-wired to work with Ultra Broadband FTTB.

 

Will my medical alarm, security alarm, EFTPOS machine or fax machine work on Ultra Broadband FTTB?

Many devices that work over phone lines can work on Ultra Broadband FTTB, but you need to contact your service provider to make sure before you switch. You may need to get a different type of product that will work on Ultra Broadband FTTB.

Note: iiNet does not offer a Priority Assistance service. If you have Priority Assistance or believe you may be eligible, please consider this before ordering.

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