Set up Ultra Broadband FTTB

Your modem will take care of the hard stuff like internet settings, but we’ll need your help to plug it in. The main cables you need will come in the box, and you can grab extra Ethernet cables from the shops if you need them.

Note: Some homes will have a Network Termination Unit (NTU). If your place has never been connected to FTTB before, an NTU will be delivered with your modem if you need one.

 

Choose your modem (with or without NTU) to get started:

Picture Modem
Wi-Fi Max modem
 Wi-Fi Max Modem
Adtran G.Fast NTU
 Wi-Fi Max Modem with NTU
VX420-G2V Modem
 VX420-G2V Modem only
FTTB NTU
 VX420-G2V Modem with a Network Termination Unit (NTU)
Smart Modem Gateway
 Smart Modem Gateway (VX420-G2H) only
FTTB NTU
 Smart Modem Gateway (VX420-G2H) with a Network Termination Unit (NTU)
VX220-G2V Modem
 VX220-G2V Modem only
FTTB NTU
 VX220-G2V Modem with a Network Termination Unit (NTU)
TP-Link VR1600v modem
 TP-Link VR1600v only
FTTB NTU
 TP-Link VR1600v with a Network Termination Unit (NTU)

 

Wi-Fi Max Modem

  1. Plug in your Wi-Fi Max Modem
    • Find your phone wall socket and unplug any old modem.
    • Use the grey phone cable to connect it to your modem’s grey DSL port.
      From base to top, Wi-Fi Max ports are Power, ON/OFF button, LAN 2, LAN 1, 2.5G WAN, Reset button, WPS Pair button, Phone, DSL. The DSL port connects to the phone wall socket.
  2. Power on your Wi-Fi Max modem.
    • Use the power cable to connect your Wi-Fi modem to a power outlet, then press the ON/OFF button.
    • Wait 20 minutes for the automatic setup to complete.
    • You should have a green light on the front of your Wi-Fi modem. If it’s red, call 13 22 58 for help
      The Wi-Fi Max Power port is at the base of the ports panel, beneath the On/Off button. The light is on the front of your Wi-Fi Max modem, near the base.
  3. Connect devices via Ethernet.
    • For online gaming and HD/4K streaming, Ethernet is better than Wi-Fi. Use Ethernet for desktop PCs, gaming consoles or TVs if you can.
    • You can use additional Ethernet cables to connect up to 2 devices to the yellow LAN ports.
    • You can connect more devices over Wi-Fi.
      The 2 Wi-Fi Max LAN ports are above the On/Off button.
  4. Connect your Wi-Fi devices.
    • Find the default name of your Wi-Fi network printed next to “Wi-Fi Name” on your modem’s barcode sticker.
    • Select your Wi-Fi Name on your device, then enter the password printed next to “Wi-Fi Password” on your modem’s barcode sticker.
    • If you’re using a smartphone, you can just scan the QR code on your modem’s barcode sticker.
      The Wi-Fi Max Modem barcode sticker has the Wi-Fi Name and Wi-Fi Password printed below the barcode. The QR code to connect to WiFi is on the upper right-hand side of the sticker.
  5. Plug in your phone.
    Got a VDSL Phone service?
    • Use a phone cable to plug your VoIP-ready phone into the grey Phone port.
    • Make sure your phone is plugged into a power outlet.
    • You should have a green Phone light on the back of your modem. If it’s off or flashing blue, call us for help.
      The Wi-Fi Max Phone port is below the DSL port. The light is on the back of your Wi-Fi Max modem, near the LAN Ports.
  6. Download the My Internet Connect app.
    It’s easy to manage your home network with the My Internet Connect app. 
    • Make sure your device is connected to your modem’s Wi-Fi network.
    • Enter the Login Password on your modem’s barcode sticker
      The Wi-Fi Max Modem Login password is printed on the lower left-hand side of the sticker
  7. Need help? Call our team using these numbers:
    • 13 22 58 in Australia.
    • +61 8 9214 2222 from overseas.
    • National Relay Service for hearing impaired customers.

 

Wi-Fi Max Modem with a Network Termination Unit (NTU)

  1. Plug in your Wi-Fi Max Modem
    • Unplug any old modem from your NTU
    • If your NTU has G.Fast and LAN ports: Use an Ethernet cable to connect your modem’s red WAN port to your NTU's LAN port.
    • If your NTU has a LINE + POWER and LINE ports: Use a phone cable to connect your modem’s grey DSL port to your NTU's LINE port.
      Older NTUs may have a MODEM port that plugs into your modem’s DSL port. Learn more.
    • Use a phone cable to connect your your NTU's LINE + POWER or G.Fast port to your phone wall socket.
      Older NTUs may have an UPLINK port. Learn more.
      From base to top , Wi-Fi Max ports are Power, ON/OFF button, LAN 2, LAN 1, 2.5G WAN, Reset button, WPS Pair button, Phone, DSL. There are different models of NTU so ports may vary. In this example, from left to right, ports are G.Fast, LAN and Power.
  2. Power on your Wi-Fi Max modem.
    • Use the power cable to connect your Wi-Fi modem to a power outlet, then press the ON/OFF button.
    • Wait 20 minutes for the automatic setup to complete.
    • You should have a green light on the front of your Wi-Fi modem. If it’s red, call 13 22 58 for help.
      The Wi-Fi Max Power port is at the base of the ports panel, beneath the On/Off button. The light is on the front of your Wi-Fi Max modem, near the base.
  3. Connect devices via Ethernet.
    • For online gaming and HD/4K streaming, Ethernet is better than Wi-Fi. Use Ethernet for desktop PCs, gaming consoles or TVs if you can.
    • You can use additional Ethernet cables to connect up to 2 devices to the yellow LAN ports.
    • You can connect more devices over Wi-Fi.
      The 2 Wi-Fi Max LAN ports are above the On/Off button.
  4. Connect your Wi-Fi devices.
    • Find the default name of your Wi-Fi network printed next to “Wi-Fi Name” on your modem’s barcode sticker.
    • Select your Wi-Fi Name on your device, then enter the password printed next to “Wi-Fi Password” on your modem’s barcode sticker.
    • If you’re using a smartphone, you can just scan the QR code on your modem’s barcode sticker.
      The Wi-Fi Max Modem barcode sticker has the Wi-Fi Name and Wi-Fi Password printed below the barcode. The QR code to connect to WiFi is on the upper right-hand side of the sticker.
  5. Plug in your phone.
    Got a VDSL Phone service?
    • Use a phone cable to plug your VoIP-ready phone into the grey Phone port.
    • Make sure your phone is plugged into a power outlet.
    • You should have a green Phone light on the back of your modem. If it’s off or flashing blue, call us for help.
      The Wi-Fi Max Phone port is below the DSL port. The light is on the back of your Wi-Fi Max modem, near the LAN Ports.
  6. Download the My Internet Connect app.
    It’s easy to manage your home network with the My Internet Connect app. 
    • Make sure your device is connected to your modem’s Wi-Fi network.
    • Enter the Login Password on your modem’s barcode sticker.
      The Wi-Fi Max Modem Login password is printed on the lower left-hand side of the sticker
  7. Need help? Call our team using these numbers:
    • 13 22 58 in Australia.
    • +61 8 9214 2222 from overseas.
    • National Relay Service for hearing impaired customers.

 

VX420-G2V Modem

  1. First, make sure you’ve got a message from us asking you to plug in your modem. We need to get your connection ready on our side first.
  2. Find your phone wall socket – you probably already have a modem plugged in from your last internet service. Unplug any old modem from the phone wall socket and power outlet.
  3. Use the power cable to connect your modem's Power port to a power outlet.
  4. Use the phone cable to connect your modem’s grey DSL port to your phone wall socket.
  5. Turn on the power outlet and press your modem’s ON/OFF button.
  6. Leave your modem alone for 30 minutes while it runs through its automatic setup.
  7. Check the Internet light on your modem. If it’s green, you’re online and you can start connecting your devices.
     
    No green light? Call us on 13 22 58 and we can help you out.
    VX420-G2V lights - from left to right: Power, DSL, Internet, 2.4GHz, 5GHz, WAN, LAN1, LAN2, LAN3, LAN4, Phone, WPS, USB.
  8. You'll find the default Wi-Fi name (SSID) and Wireless password/PIN on your modem's barcode sticker. If you want to change your Wi-Fi name or password, use this guide.
    VX420-G2V barcode sticker
  9. Your devices will automatically connect to the best Wi-Fi possible. If your Wi-Fi’s running slow, check out Improving Wi-Fi Signal.
  10. For online gaming or HD/4K streaming, Ethernet is better than Wi-Fi. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
  11. To use your FTTB Phone service, just plug a handset into your modem’s green Phone port.
    VX420-G2V FTTB plugin - from left to right, VX420-G2V ports are Phone, DSL, USB, LAN1, LAN2, LAN3, LAN4, WAN, Reset button, ON/OFF button, Power.
  12. You’re now good to go.
     
    If you don’t want to keep your old modem, see if your local council has any eWaste recycling facilities.

 

VX420-G2V Modem with a Network Termination Unit (NTU)

  1. First, make sure you’ve got a message from us asking you to plug in your modem. We need to get your connection ready on our side first.
  2. Find your phone wall socket – you probably already have a modem plugged in from your last internet service. Unplug any old modem from the phone wall socket and power outlet.
  3. Use the power cables to connect the Power port on your modem and NTU to power outlets.
  4. If your NTU has a G.Fast port: Use an Ethernet cable to connect your modem’s blue WAN port to your NTU's LAN 1 port.

    Older NTUs may have a LAN port instead. Learn more.
     
    If your NTU doesn't have a G.Fast port: Use a phone cable to connect your modem’s grey DSL port to your NTU's LINE port.
     
    Older NTUs may have a MODEM port instead. Learn more.
  5. Use a phone cable to connect your your NTU's LINE + POWER or G.Fast port to your phone wall socket.
     
    Older NTUs may have an UPLINK port instead. Learn more.
  6. Turn on the power outlet and press your modem’s ON/OFF button.
  7. Leave your modem alone for 30 minutes while it runs through its automatic setup.
  8. Check the Internet light on your modem. If it’s green, you’re online and you can start connecting your devices.
     
    No green light? Call us on 13 22 58 and we can help you out.
    VX420-G2V lights - from left to right: Power, DSL, Internet, 2.4GHz, 5GHz, WAN, LAN1, LAN2, LAN3, LAN4, Phone, WPS, USB.
  9. You'll find the default Wi-Fi name (SSID) and Wireless password/PIN on your modem's barcode sticker. If you want to change your Wi-Fi name or password, use this guide.
    VX420-G2V barcode sticker
  10. Your devices will automatically connect to the best Wi-Fi possible. If your Wi-Fi’s running slow, check out Improving Wi-Fi Signal.
  11. For online gaming or HD/4K streaming, Ethernet is better than Wi-Fi. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
  12. To use your FTTB Phone service, just plug a handset into your modem’s green Phone port.
    VX420-G2V FTTB with NTU plugin - from left to right, VX420-G2V ports are Phone, DSL, USB, LAN1, LAN2, LAN3, LAN4, WAN, Reset button, ON/OFF button, Power.
  13. You’re now good to go.
     
    If you don’t want to keep your old modem, see if your local council has any eWaste recycling facilities.

 

Smart Modem Gateway (VX420-G2H)

Please note: If you choose to re-use your Smart Modem Gateway for Ultra FTTB, your FTTB Phone VoIP service will not work.

 

  1. First, make sure you’ve got a message from us asking you to plug in your modem. We need to get your connection ready on our side first.
  2. Find your phone wall socket – you probably already have a modem plugged in from your last internet service. Unplug any old modem from the phone wall socket and power outlet.
  3. Use the power cable to connect your modem's Power port to a power outlet.
  4. Use the phone cable to connect your modem’s grey DSL port to your phone wall socket.
  5. Turn on the power outlet and press your modem’s ON/OFF button.
  6. Leave your modem alone for 30 minutes while it runs through its automatic setup.
  7. Check the Internet light on your modem. If it’s green, you’re online and you can start connecting your devices.
     
    No green light? Call us on 13 22 58 and we can help you out.
    Smart Modem Gateway lights - from left to right: Power, DSL, 4G, Internet, 2.4GHz, 5GHz, WAN, LAN1, LAN2, LAN3, LAN4, Phone, WPS, USB.
  8. You'll find the default Wi-Fi name (SSID) and Wireless password/PIN on your modem's barcode sticker. If you want to change your Wi-Fi name or password, use this guide.
    Smart Modem Gateway barcode sticker
  9. Your devices will automatically connect to the best Wi-Fi possible. If your Wi-Fi’s running slow, check out Improving Wi-Fi Signal.
  10. For online gaming or HD/4K streaming, Ethernet is better than Wi-Fi. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
    Smart Modem Gateway FTTB plugin - from left to right, modem ports are Phone, DSL, USB, LAN1, LAN2, LAN3, LAN4, WAN, Reset button above ON/OFF button, Power.
  11. You’re now good to go.
     
    If you don’t want to keep your old modem, see if your local council has any eWaste recycling facilities.

 

Smart Modem Gateway (VX420-G2H) with a Network Termination Unit (NTU)

Please note: If you choose to re-use your Smart Modem Gateway for Ultra FTTB, your FTTB Phone VoIP service will not work.

 

  1. First, make sure you’ve got a message from us asking you to plug in your modem. We need to get your connection ready on our side first.
  2. Find your phone wall socket – you probably already have a modem plugged in from your last internet service. Unplug any old modem from the phone wall socket and power outlet.
  3. Use the power cables to connect the Power port on your modem and NTU to power outlets.
  4. If your NTU has a G.Fast port: Use an Ethernet cable to connect your modem’s blue WAN port to your NTU's LAN 1 port.

    Older NTUs may have a LAN port instead. Learn more.
     
    If your NTU doesn't have a G.Fast port: Use a phone cable to connect your modem’s grey DSL port to your NTU's LINE port.
     
    Older NTUs may have a MODEM port instead. Learn more.
  5. Use a phone cable to connect your your NTU's LINE + POWER or G.Fast port to your phone wall socket.
     
    Older NTUs may have an UPLINK port instead. Learn more.
  6. Turn on the power outlet and press your modem’s ON/OFF button.
  7. Leave your modem alone for 30 minutes while it runs through its automatic setup.
  8. Check the Internet light on your modem. If it’s green, you’re online and you can start connecting your devices.
     
    No green light? Call us on 13 22 58 and we can help you out.
    Smart Modem Gateway lights - from left to right: Power, DSL, 4G, Internet, 2.4GHz, 5GHz, WAN, LAN1, LAN2, LAN3, LAN4, Phone, WPS, USB.
  9. You'll find the default Wi-Fi name (SSID) and Wireless password/PIN on your modem's barcode sticker. If you want to change your Wi-Fi name or password, use this guide.
    Smart Modem Gateway barcode sticker
  10. Your devices will automatically connect to the best Wi-Fi possible. If your Wi-Fi’s running slow, check out Improving Wi-Fi Signal.
  11. For online gaming or HD/4K streaming, Ethernet is better than Wi-Fi. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
    Smart Modem Gateway FTTB with NTU plugin - from left to right, modem ports are Phone, DSL, USB, LAN1, LAN2, LAN3, LAN4, WAN, Reset button above ON/OFF button, Power.
  12. You’re now good to go.
     
    If you don’t want to keep your old modem, see if your local council has any eWaste recycling facilities.

 

VX220-G2V Modem

 

  1. First, make sure you’ve got a message from us asking you to plug in your modem. We need to get your connection ready on our side first.
  2. Find your phone wall socket – you probably already have a modem plugged in from your last internet service. Unplug any old modem from the phone wall socket and power outlet.
  3. Use the power cable to connect your modem's Power port to a power outlet.
  4. Use the phone cable to connect your modem’s grey DSL port to your phone wall socket.
  5. Turn on the power outlet and press your modem’s ON/OFF button.
  6. Leave your modem alone for 30 minutes while it runs through its automatic setup.
  7. Check the Internet light on your modem. If it’s blue, you’re online and you can start connecting your devices.
     
    No blue light? Call us on 13 22 58 and we can help you out.
    VX220-G2V lights - from left to right: Power, DSL, Internet, 2.4GHz, 5GHz, WPS, WAN, LAN1, LAN2, LAN3, LAN4, Phone, USB.
  8. You'll find the default Wi-Fi name (SSID) and Password on your modem's barcode sticker. If you want to change your Wi-Fi name or password, use this guide.
    VX220-G2V Modem barcode sticker
  9. Your devices will automatically connect to the best Wi-Fi possible. If your Wi-Fi’s running slow, check out Improving Wi-Fi Signal.
  10. For online gaming or HD/4K streaming, Ethernet is better than Wi-Fi. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
  11. To use your FTTB Phone service, just plug a handset into your modem’s green Phone port.
    VX220-G2V FTTB plugin - from left to right, modem ports are Phone, DSL, USB, LAN1, LAN2, LAN3, LAN4, WAN, Power. The right side of the modem has an ON/OFF button and Reset button.
  12. You’re now good to go.
     
    If you don’t want to keep your old modem, see if your local council has any eWaste recycling facilities.

 

VX220-G2V Modem with a Network Termination Unit (NTU)

  1. First, make sure you’ve got a message from us asking you to plug in your modem. We need to get your connection ready on our side first.
  2. Find your phone wall socket – you probably already have a modem plugged in from your last internet service. Unplug any old modem from the phone wall socket and power outlet.
  3. Use the power cables to connect the Power port on your modem and NTU to power outlets.
  4. If your NTU has a G.Fast port: Use an Ethernet cable to connect your modem’s blue WAN port to your NTU's LAN 1 port.

    Older NTUs may have a LAN port instead. Learn more.
     
    If your NTU doesn't have a G.Fast port: Use a phone cable to connect your modem’s grey DSL port to your NTU's LINE port.
     
    Older NTUs may have a MODEM port instead. Learn more.
  5. Use a phone cable to connect your your NTU's LINE + POWER or G.Fast port to your phone wall socket.
     
    Older NTUs may have an UPLINK port instead. Learn more.
  6. Turn on the power outlet and press your modem’s ON/OFF button.
  7. Leave your modem alone for 30 minutes while it runs through its automatic setup.
  8. Check the Internet light on your modem. If it’s blue, you’re online and you can start connecting your devices.
     
    No blue light? Call us on 13 22 58 and we can help you out.
    VX220-G2V lights - from left to right: Power, DSL, Internet, 2.4GHz, 5GHz, WPS, WAN, LAN1, LAN2, LAN3, LAN4, Phone, USB.
  9. You'll find the default Wi-Fi name (SSID) and Password on your modem's barcode sticker. If you want to change your Wi-Fi name or password, use this guide.
    VX220-G2V Modem barcode sticker
  10. Your devices will automatically connect to the best Wi-Fi possible. If your Wi-Fi’s running slow, check out Improving Wi-Fi Signal.
  11. For online gaming or HD/4K streaming, Ethernet is better than Wi-Fi. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
  12. To use your FTTB Phone service, just plug a handset into your modem’s green Phone port.
    VX220-G2V FTTB with NTU plugin - from left to right, modem ports are Phone, DSL, USB, LAN1, LAN2, LAN3, LAN4, WAN, Power. The right side of the modem has an ON/OFF button and Reset button.
  13. You’re now good to go.
     
    If you don’t want to keep your old modem, see if your local council has any eWaste recycling facilities.

 

TP-Link VR1600v

  1. First, make sure you’ve got a message from us asking you to plug in your modem. We need to get your connection ready on our side first.
  2. Find your phone wall socket – you probably already have a modem plugged in from your last internet service. Unplug any old modem from the phone wall socket and power outlet.
  3. Use the power cable to connect your modem's Power port to a power outlet.
  4. Use the phone cable to connect your modem’s grey DSL port to your phone wall socket.
  5. Turn on the power outlet and press your modem’s Power button.
  6. Leave your modem alone for 30 minutes while it runs through its automatic setup.
  7. Check the Internet light on your modem. If it’s green, you’re online and you can start connecting your devices.
     
    No green light? Call us on 13 22 58 and we can help you out.
    VR1600V lights - from left to right: Power, DSL, Internet, 2.4G, 5G, WPS, Phone1, Phone2, WAN, LAN1, LAN2, LAN3, LAN4, USB.
  8. You'll find the default Wi-Fi name (SSID) and Wireless password/PIN on your modem's barcode sticker. If you want to change your Wi-Fi name or password, use this guide.
    VR1600v barcode sticker

    Your devices will automatically connect to the best Wi-Fi possible. If your Wi-Fi’s running slow, check out Improving Wi-Fi Signal.
  9. For online gaming or HD/4K streaming, Ethernet is better than Wi-Fi. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
  10. To use your FTTB Phone service, just plug a handset into your modem’s grey Phone1 port.
    VR1600v FTTB plugin - from left to right, modem ports are DSL, USB, LAN1, LAN2, LAN3, LAN4, WAN, Phone 2, Phone 1, Power, Reset button above Power button.
  11. You’re now good to go.
     
    If you don’t want to keep your old modem, see if your local council has any eWaste recycling facilities.

 

TP-Link VR1600v with a Network Termination Unit (NTU)

  1. First, make sure you’ve got a message from us asking you to plug in your modem. We need to get your connection ready on our side first.
  2. Find your phone wall socket – you probably already have a modem plugged in from your last internet service. Unplug any old modem from the phone wall socket and power outlet.
  3. Use the power cables to connect the Power port on your modem and NTU to power outlets.
  4. If your NTU has a G.Fast port: Use an Ethernet cable to connect your modem’s blue WAN port to your NTU's LAN 1 port.

    Older NTUs may have a LAN port instead. Learn more.
     
    If your NTU doesn't have a G.Fast port: Use a phone cable to connect your modem’s grey DSL port to your NTU's LINE port.
     
    Older NTUs may have a MODEM port instead. Learn more.
  5. Use a phone cable to connect your your NTU's LINE + POWER or G.Fast port to your phone wall socket.
     
    Older NTUs may have an UPLINK port instead. Learn more.
  6. Turn on the power outlet and press your modem’s ON/OFF button.
  7. Leave your modem alone for 30 minutes while it runs through its automatic setup.
  8. Check the Internet light on your modem. If it’s green, you’re online and you can start connecting your devices.
     
    No green light? Call us on 13 22 58 and we can help you out.
    VR1600V lights - from left to right: Power, DSL, Internet, 2.4G, 5G, WPS, Phone1, Phone2, WAN, LAN1, LAN2, LAN3, LAN4, USB.
  9. You'll find the default Wi-Fi name (SSID) and Wireless password/PIN on your modem's barcode sticker. If you want to change your Wi-Fi name or password, use this guide.
    VR1600v barcode sticker
  10. Your devices will automatically connect to the best Wi-Fi possible. If your Wi-Fi’s running slow, check out Improving Wi-Fi Signal.
  11. For online gaming or HD/4K streaming, Ethernet is better than Wi-Fi. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
  12. To use your FTTB Phone service, just plug a handset into your modem’s grey Phone1 port.
    VR1600v FTTB with NTU plugin - from left to right, modem ports are DSL, USB, LAN1, LAN2, LAN3, LAN4, WAN, Phone 2, Phone 1, Power, Reset button above Power button.
  13. You’re now good to go.
     
    If you don’t want to keep your old modem, see if your local council has any eWaste recycling facilities.

 

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