Troubleshooting Ultra Cable for Dropouts

If your Ultra Broadband Cable service is having dropouts, it means your internet will go offline and come back online intermittently. These steps will help you identify the issue.

  1. Visit our Network Status page to see any known issues in your area that may be affecting your connection.
  2. Turn off your modem and leave it off for at least 10 seconds.
  3. Turn both outlets back on and wait for the modem lights to settle. Continue monitoring for dropouts.
  4. When your connection drops out, check other devices connected to your modem via Wi-Fi or Ethernet cable to see if they've dropped out, too.
  5. If devices connected via Ethernet cable stay online when devices connected via Wi-Fi drop out, switch to troubleshooting Wi-Fi Dropouts.
  6. Ensure your modem is connected correctly, with cables in good condition and plugged in securely. Replace any damaged cables. 
    Cable Gateway Pro CG3000 plugin diagram
  7. Still getting dropouts? Call us on 13 22 58 for further assistance.

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