Set up Ultra Broadband Cable

Your modem will take care of the hard stuff like internet settings, but we’ll need your help to plug it in. The main cables you need will come in the box, and you can grab extra Ethernet cables from the shops if you need them.

Not sure which model you have? Please check your modem's barcode sticker on the base.

Choose your modem to get started:

Picture	Modem
	VX420-G2V Modem with NTU
	Cable Gateway Pro (CG3000)
	Cable Gateway Pro (CG2200)
	Cable Gateway Pro (EPC3940L)

VX420-G2V Modem with NTU

1. Your Cable Network Termination Unit (NTU) should already be connected by your Cable installer. If not, wait until your Cable installation is complete.
2. Use the Ethernet cable to connect your modem’s blue WAN port to the NTU’s 2.5G LAN port.
3. Use the power cable to conntect your modem's 12V IN Port to a power outlet and press your modem’s ON/OFF button.
4. Wait 20 minutes for your modem to connect automatically.
5. Check the Internet light on your modem. If it’s green, you’re online and you can start connecting your devices.
    
   No green light? Call us on 13 22 58 and we can help you out.
   
6. The default WiFi name (SSID) and Wireless password/PIN is on your modem’s barcode sticker. If you want to change your Wi-Fi name or password, use this guide.
   
7. Your devices will automatically connect to the best Wi-Fi possible. If your Wi-Fi’s running slow, check out Improving Wi-Fi Signal.
8. For online gaming or HD/4K streaming, Ethernet is better than Wi-Fi. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
9. If you want to use your Cable Phone service, plug a VoIP-compatible handset into your modem’s green Phone port.
   
10. You’re now good to go.
     
    If you don’t want to keep your old modem, see if your local council has any eWaste recycling facilities.

Cable Gateway Pro (CG3000)

1. First, make sure you’ve got a message from us asking you to plug in your modem. We need to get your connection ready on our side first.
2. Connect the power cables from your modem's 12V IN Port to an electrical outlet.
3. Connect the included RF coaxial cable from the CABLE IN connector on your modem to your cable wall outlet.
   
   Important: Make sure the cable is connected securely at both ends, as a lose connection can affect your internet performance.
4. Make sure the electrical outlet for your modem is ON.
5. Allow 15 minutes for your modem to boot up and connect automatically.
6. Check the lights on your modem. If the Online light is green, you can start connecting your devices and get online.
7. The default WiFi name (SSID) and password is on your modem’s barcode sticker. If you want to change your Wi-Fi name or password, use this guide.
   
8. Your devices will automatically connect to the best Wi-Fi possible. If your Wi-Fi’s running slow, check out Improving Wi-Fi Signal.
9. For online gaming or HD/4K streaming, Ethernet is better than Wi-Fi. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
10. If you wish to use your Cable Phone service, plug a compatible handset into the TEL1 port on your modem.
    
11. You’re now good to go.
     
    If you don’t want to keep your old modem, see if your local council has any eWaste recycling facilities.

Cable Gateway Pro (CG2200)

1. First, make sure you’ve got a message from us asking you to plug in your modem. We need to get your connection ready on our side first.
2. Connect the power cables from your modem's 12V IN Port to an electrical outlet.
3. Connect the included RF coaxial cable from the CABLE IN connector on your modem to your cable wall outlet.
    
   Important: Make sure the cable is connected securely at both ends, as a lose connection can affect your internet performance.
4. Make sure the electrical outlet for your modem is ON.
5. Allow 15 minutes for your modem to boot up and connect automatically.
6. Check the lights on your modem. If the Online light is green, you can start connecting your devices and get online.
7. The default WiFi name (SSID) and Wireless password/PIN is on your modem’s barcode sticker. If you want to change your Wi-Fi name or password, use this guide.
   
8. Your devices will automatically connect to the best Wi-Fi possible. If your Wi-Fi’s running slow, check out Improving Wi-Fi Signal.
9. For online gaming or HD/4K streaming, Ethernet is better than Wi-Fi. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
10. If you wish to use your Cable Phone service, plug a compatible handset into the TEL1 port on your modem.
    
11. You’re now good to go.
     
    If you don’t want to keep your old modem, see if your local council has any eWaste recycling facilities.

Cable Gateway Pro (EPC3940L)

1. First, make sure you’ve got a message from us asking you to plug in your modem. We need to get your connection ready on our side first.Connect the power cables from your modem's Power Port to an electrical outlet.
2. Connect the included RF coaxial cable from the CABLE connector on your modem to your cable wall outlet.
    
   Important: Make sure the cable is connected securely at both ends, as a lose connection can affect your internet performance.
3. Make sure the electrical outlet for your modem is ON.
4. Allow 15 minutes for your modem to boot up and connect automatically.
5. Check the lights on your modem. If the ONLINE light is green, you can start connecting your devices and get online.
6. The default WiFi name (SSID) and password (Pre-Shared Key) is on your modem’s barcode sticker.
   
7. Your devices will automatically connect to the best Wi-Fi possible. If your Wi-Fi’s running slow, check out Improving Wi-Fi Signal.
8. For online gaming or HD/4K streaming, Ethernet is better than Wi-Fi. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
9. If you wish to use your Cable Phone service, plug a compatible handset into the TELEPHONE 1 port on your modem.
10. You’re now good to go.
     
    If you don’t want to keep your old modem, see if your local council has any eWaste recycling facilities.