Wi-Fi Calling

• Are there extra charges for Wi-Fi Calling?
• Does Wi-Fi Calling use data?
• Is Wi-Fi Calling secure?
• Can I differentiate between Wi-Fi calls and standard calls on my bill?
• Will emergency calls work while using Wi-Fi Calling?
• Terms and Conditions

What you need for Wi-Fi Calling

To make calls over Wi-Fi, eligible TPG Mobile customers need:

• To make sure your phone is running the latest software;
• 4G Voice & Data (VoLTE) turned on in your phone settings;
• Wi-Fi Calling turned on in your phone settings;
• Wi-Fi turned on in your phone settings; and
• To be connected to a Wi-Fi network.
  Note: Public Wi-Fi networks may not work with Wi-Fi Calling as they may have firewalls that restrict access to Wi-Fi Calling.

When you’re on a Wi-Fi call, you'll see a Wi-Fi call icon next to the Wi-Fi signal bar on your phone screen.

Not sure how to update your phone settings? We've got guides for iPhones and Samsung phones below. If you use a different phone, please check the manufacturer's website for a guide.

How to enable Wi-Fi Calling on a Samsung phone

How to enable Wi-Fi Calling on an iPhone

Devices compatible with Wi-Fi Calling

Alcatel

• 1 2019 4G
• 1B 2020 4G
• 1V 2020 4G
• 3L 2020 4G
• 1S 2021 4G

Apple

• iPhone 11/iPhone 11 Pro/iPhone 11 Pro Max
• iPhone 12/iPhone 12 mini/iPhone 12 Pro/iPhone 12 Pro Max
• iPhone 13/iPhone 13 mini/iPhone 13 Pro/iPhone 13 Pro Max
• iPhone 14/iPhone 14 Plus/iPhone 14 Pro/iPhone 14 Pro Max
• iPhone 15/iPhone 15 Plus/iPhone 15 Pro/iPhone 15 Pro Max
• iPhone 16/iPhone 16 Plus/iPhone 16 Pro/iPhone 16 Pro Max
• iPhone 6/iPhone 6 Plus/iPhone 6s/iPhone 6s Plus
• iPhone 7/iPhone 7 Plus
• iPhone 8/iPhone 8 Plus
• iPhone SE/iPhone SE 2020/iPhone SE 2022
• iPhone X/iPhone XR/iPhone XS/iPhone XS Max     
• Watch SE/Watch SE (2nd gen) (GPS + Cellular)
• Watch Series 3/4/5/6/7/8/9 (GPS + Cellular)
• Watch Ultra/Ultra 2 (GPS + Cellular)

Google

• Pixel 3/Pixel 3 XL/Pixel 3a
• Pixel 4/Pixel 4 XL/Pixel 4a
• Pixel 5    
• Pixel 6/Pixel 6 Pro/Pixel 6a
• Pixel 7/Pixel 7 Pro
• Pixel 8/Pixel 8 Pro
• Pixel 9/Pixel 9 Pro/Pixel 9 Pro XL/Pixel 9 Pro Fold

HMD

• Pulse+ 4G

LG

• K42 4G
• Velvet 5G

Motorola

• Moto e7 4G/Moto e7 Power 4G
• Moto e13 4G
• Moto e14 4G
• Moto e22i 4G
• Moto edge20 fusion 5G
• Moto edge30 5G/Moto edge30 pro 5G
• Motorola edge 50 fusion
• Moto g 5G Plus
• Moto g8 4G
• Moto g10 4G
• Moto g14 4G
• Moto g34 5G
• Moto g50 5G
• Moto g62 5G

Nokia

• 1 Plus 4G
• 6 4G
• C01 Plus 4G
• C02 4G
• G21 4G
• XR20 5G

OPPO

• A16s 4G
• A38 4G
• A57 4G
• A60 5G
• A91 4G
• AX5 4G
• Find X2 Lite 5G
• Find X5 5G/Find X5 Lite 5G/Find X5 Pro 5G
• R15 Pro 4G
• R17 Pro 4G
• Reno Z 4G
• Reno8 5G

Samsung

• Galaxy A05s 4G
• Galaxy A11 4G
• Galaxy A12 4G
• Galaxy A13 4G/Galaxy A13 5G
• Galaxy A14 4G/Galaxy A14 5G
• Galaxy A20 4G
• Galaxy A22 5G
• Galaxy A30 4G
• Galaxy A32 5G
• Galaxy A33 5G
• Galaxy A34 5G
• Galaxy A35 5G
• Galaxy A5 2017 4G
• Galaxy A51 4G
• Galaxy A52 5G/Galaxy A52s 5G
• Galaxy A53 5G
• Galaxy A55 5G
• Galaxy A70 4G
• Galaxy A71 5G
• Galaxy A73 5G
• Galaxy A8 4G
• Galaxy Fold 4G
• Galaxy Note10 4G/Galaxy Note10+ 4G
• Galaxy Note20 4G/Galaxy Note20 5G/Galaxy Note20 Ultra 5G
• Galaxy Note8 4G
• Galaxy Note9 4G
• Galaxy S10 4G/Galaxy S10+ 4G/Galaxy S10e 4G
• Galaxy S20 4G/Galaxy S20 5G/Galaxy S20 FE 4G/Galaxy S20 FE 5G/Galaxy S20 Ultra 5G/Galaxy S20+ 4G/Galaxy S20+ 5G
• Galaxy S21 5G/Galaxy S21 FE 5G/Galaxy S21 Ultra 5G/Galaxy S21+ 5G
• Galaxy S22 5G/Galaxy S22 Ultra 5G/Galaxy S22+ 5G
• Galaxy S23 5G/Galaxy S23 Ultra 5G/Galaxy S23+ 5G/Galaxy S23 FE 5G
• Galaxy S24/Galaxy S24 Ultra/Galaxy S24+/Galaxy S24 FE 5G
• Galaxy S25/Galaxy S25 Ultra/Galaxy S25+
• Galaxy S8 4G/Galaxy S8+ 4G
• Galaxy S9 4G/Galaxy S9+ 4G
• Galaxy Tab A 8.0 2017 4G/Galaxy Tab A 10.1 4G/Galaxy Tab A 10.5 4G
• Galaxy Tab A7 2020 10.4 4G
• Galaxy Tab A8 10.5 4G
• Galaxy Tab A9+ 5G
• Galaxy Tab S4 4G
• Galaxy Tab S5e 10.5 4G
• Galaxy Tab S6 10.5 4G
• Galaxy Tab S7 11.0 4G/Galaxy Tab S7+ 12.4 5G
• Galaxy Tab S8 11.0 5G/Galaxy Tab S8+ 12.4 5G/Galaxy Tab S8 Ultra 14.6 5G
• Galaxy Tab S9 11.0 5G/Galaxy Tab S9+ 12.4 5G/Galaxy Tab S9 Ultra 14.6 5G
• Galaxy Tab S10+ 12.4 5G/Galaxy Tab S10 Ultra 14.6 5G
• Galaxy Z Flip 4G/Galaxy Z Flip3 5G/Galaxy Z Flip4 5G/Galaxy Z Flip5 5G/Galaxy Z Flip6
• Galaxy Z Fold2 5G/Galaxy Z Fold3 5G/Galaxy Z Fold4 5G/Galaxy Z Fold5 5G/Galaxy Z Fold6

TCL

• 20 Pro 5G/20 R 5G
• 305 4G

Vodafone

• Vodafone Smart E9 4G
• Vodafone Smart N10 4G
• Vodafone V Lite 4G
• Vodafone V Lite 2 4G
• Vodafone V Pro 4G
• Vodafone V Pro 2 4G
• Vodafone V Smart 4G
• Vodafone V Smart 2 4G

My device isn't listed. When will Wi-Fi Calling be available?

All devices listed above have been tested with the Wi-Fi Calling technology to ensure the best possible experience. As we progress, more devices will be tested and become Wi-Fi Calling compatible.

We’ll update our compatible device list as more devices become available.

Earlier models of devices listed in our compatible device list will not be made Wi-Fi Calling compatible.

Using Wi-Fi Calling

Where can I make Wi-Fi Calls from?

As long as VoLTE & Wi-Fi Calling is turned on in your phone settings and your phone is connected to Wi-Fi, Wi-Fi Calling will be used automatically whenever your phone has limited iiNet Mobile coverage.

I'm in an area with iiNet Mobile coverage. Will I be able to make a Wi-Fi Call?

If iiNet Mobile coverage is available, you'd need to turn on Airplane Mode and connect to Wi-Fi to force Wi-Fi Calling to be used instead.

Is there any change to the way I make or receive calls on my phone using Wi-Fi Calling?

There's no change to the way you make calls over Wi-Fi Calling to another mobile phone.

However, Wi-Fi Calls to a landline phone need you to enter the area code (e.g. "02 9000 1234" instead of just "9000 1234"), even if you're in the sate state or territory.

Can I call emergency services with Wi-Fi Calling?

No. Special numbers that connect based on location services like 000 emergency services or 1300/1800 numbers may not connect to the correct location over Wi-Fi Calling, or may not connect at all. We recommend turning off Wi-Fi Calling before calling 000 emergency services or 1300/1800 numbers.

What happens to calls when I enter or leave Wi-Fi coverage?

If you leave Wi-Fi coverage during a Wi-Fi Call, the call will seamlessly transition to the iiNet Mobile network, provided coverage is available. If iiNet Mobile coverage is not available, then the call will be disconnected.

Can I use Wi-Fi calling while International Roaming?

No, Wi-Fi Calling is not available outside Australia.

What internet speed is needed for Wi-Fi Calling to work?

Wi-Fi Calling only needs a speed of 100-120kbps. However, internet services with high latency (i.e. delays sending data from one point to another) such as Satellite broadband may reduce your call quality.

Can I use Wi-Fi Calling on a VPN?

Yes. Virtual Private Networks (VPNs) will work as long as they don’t have a firewall that restricts access to Wi-Fi Calling.

Additional information

Are there extra charges for Wi-Fi Calling?

There are no additional fees for Wi-Fi Calling. All calls and SMS/MMS are charged at the standard rates for your iiNet mobile plan.

Does Wi-Fi Calling use data?

Yes, Wi-Fi Calling uses data over the Wi-Fi connection, which will affect the data allowance for that internet service (if applicable) or be charged based on the agreement with the internet service provider for the Wi-Fi network.

Wi-Fi Calling does not affect your iiNet mobile data allowance.

Is Wi-Fi Calling secure?

Yes. Wi-Fi Calling uses the same authentication as a call over our mobile network. Our current supported devices enable a secured connection that will ensure all calls and text messages are encrypted.

Can I differentiate between Wi-Fi calls and standard calls on my bill?

Yes. The call record on your bill will state ‘Over Wi-Fi’. Calls made over Wi-Fi will be displayed in AEST/AEDST time.

Will emergency calls work while using Wi-Fi Calling?

Yes. However, if you’re on a Wi-Fi connection, emergency services may not know your location. If possible, we recommended switching off Wi-Fi Calling in your device settings, connecting to any available Australian mobile network, and dialling the emergency number (000 or 112) again.

Terms and Conditions

To use Wi-Fi Calling, you need an active iiNet prepaid mobile plan, a compatible mobile phone, have 4G voice calls (VoLTE) enabled, have Wi-Fi Calling settings turned on, and access to a Wi-Fi connection. You can turn off Wi-Fi Calling through your mobile phone settings.

There are no additional fees to use Wi-Fi Calling, however, you will be charged your normal plan rates to make calls or send messages (TXT or PXT) using Wi-Fi Calling (the same way you are charged to make calls, TXT or PXT on the mobile network). Your use of Wi-Fi will count towards your internet use, so you may incur charges from your internet service provider. Calls or TXTs using Wi-Fi Calling will appear on your usage history as “Over Wi-Fi” and the time the call or TXT was made may default to AEST/AEDT.

You cannot use Wi-Fi Calling while roaming overseas. You may not be able to use Wi-Fi Calling on some public or corporate Wi-Fi networks. You may not receive National Emergency Warning System (NEWS) TXT warnings when you are using Wi-Fi Calling.

While you can make calls to emergency services using Wi-Fi Calling if there is no mobile coverage available, we recommend you make 000 or 112 calls using a mobile network if possible as this will provide a more accurate location to emergency services.