Set up ULTRA Broadband VDSL2

Select your modem to get started:

VX420-G2V
 VX420-G2V Modem
Adtran G.Fast NTU - Mini
 VX420-G2V Modem with Gfast NTU
Smart Modem Gateway VX420-G2H
 Smart Modem Gateway (VX420-G2H)
VX220-G2V Modem
 VX220-G2V Modem
TPLinkVR1600v_mini
 TP-Link VR1600V
TG789icon100
 TG-789 Broadband Gateway
Previously sold modems Guides for previously sold modems

Note: If you have an old modem that you don't want to keep, please consider eWaste recycling facilities that may be offered by your local council.

VX420-G2V Modem

Follow the instructions below to set up your VX420-G2V Modem for ULTRA VDSL2.

First, ensure you have:

  • A message from us advising you to plug in your modem.
  • An electrical outlet near your telephone wall socket.
  • A phone cable.
  • (Optional) Up to 4 Ethernet cables to connect devices via Ethernet.
  1. Connect the power cable from your modem's Power port to an electrical outlet.
  2. Connect a phone cable from the grey DSL port on your modem to your telephone wall socket.
  3. Make sure the electrical outlet for your modem is on, and press the modem's ON/OFF button.
  4. Allow 15 minutes for your modem to boot up and connect automatically.
  5. Check the lights on your modem. If the Internet light is green, you can start connecting your devices and getting online.
    VX420-G2V Lights example
  6. To plug in additional devices via Ethernet cable, simply connect the Ethernet cables to any of the four yellow LAN ports on your modem.
  7. If you wish to use your ULTRA Phone service, plug a compatible handset into the green PHONE port on your modem.
    VX420-G2V Modem Setup - VDSL2
  8. If you wish to connect your devices via WiFi, you'll find the WiFi name and password on the modem's barcode sticker.
    VX420-G2V barcode sticker example

Your modem will automatically connect your devices to the best WiFi network possible (i.e. 5GHz). Older devices may only be able to connect to the slower 2.4GHz WiFi. See Improving WiFi Signal.

 

VX420-G2V Modem with Gfast NTU

Note: The Adtran® Gfast NTU is supplied with our ULTRA VDSL Max plan.

Follow the instructions below to set up your VX420-G2V Modem for ULTRA VDSL2.

First, ensure you have:

  • A message from us advising you to plug in your modem.
  • An electrical outlet near your telephone wall socket.
  • A phone cable.
  • (Optional) Up to 4 Ethernet cables to connect devices via Ethernet.
  1. Turn off the power outlet and unplug any power cables.
  2. Use the power cables to connect the Power port on your modem and NTU to power outlets.
  3. Use an ethernet cable to connect your modem’s blue WAN port to your NTU's LAN port.
  4. Use a phone cable to connect your NTU's Gfast port to your phone wall socket.
  5. Turn on the power outlet and press your modem’s ON/OFF button.
  6. .Allow 15 minutes for your modem to boot up and connect automatically.
  7. Check the lights on your modem. If the Internet light is green, you can start connecting your devices and getting online.
    VX420-G2V Lights example - WAN connection
  8. To plug in additional devices via Ethernet cable, simply connect the Ethernet cables to any of the four yellow LAN ports on your modem.
  9. If you wish to use your ULTRA Phone service, plug a compatible handset into the green PHONE port on your modem.
    VX420-G2V Modem Setup - VDSL2 with GFast NTU
  10. If you wish to connect your devices via WiFi, you'll find the WiFi name and password on the modem's barcode sticker.
    VX420-G2V barcode sticker example

Your modem will automatically connect your devices to the best WiFi network possible (i.e. 5GHz). Older devices may only be able to connect to the slower 2.4GHz WiFi. See Improving WiFi Signal.

 

Smart Modem Gateway (VX420-G2H)

First, ensure you have:

  • A message from us advising you to plug in your modem.
  • An electrical outlet near your telephone wall socket.
  • A phone cable.
  • (Optional) Up to 4 Ethernet cables to connect devices via Ethernet.
  1. Connect the power cable from your modem's Power port to an electrical outlet.
  2. Connect a phone cable from the grey DSL port on your modem to your telephone wall socket.
  3. Make sure the electrical outlet for your modem is on, and press the modem's ON/OFF button.
  4. Allow 15 minutes for your modem to boot up and connect automatically.
  5. Smart Modem Gateway VDSL2 lights
  6. To plug in additional devices via Ethernet cable, simply connect the Ethernet cables to any of the four yellow LAN ports on your modem.
  7. If you wish to use your ULTRA Phone service, plug a compatible handset into the green PHONE port on your modem.
    Smart Modem Gateway VDSL2 plugin
  8. If you wish to connect your devices via WiFi, you'll find the WiFi name and password on the modem's barcode sticker.
    Home Wireless Gateway barcode sticker - WiFi details

Your modem will automatically connect your devices to the best WiFi network possible (i.e. 5GHz). Older devices may only be able to connect to the slower 2.4GHz WiFi. See Improving WiFi Signal.

 

VX220-G2V Modem

First, ensure you have:

  • A message from us advising you to plug in your modem.
  • An electrical outlet near your telephone wall socket.
  • A phone cable.
  • (Optional) Up to 4 Ethernet cables to connect devices via Ethernet.
  1. Connect the power cable from your modem's Power port to an electrical outlet.
  2. Connect a phone cable from the grey DSL port on your modem to your telephone wall socket.
  3. Make sure the electrical outlet for your modem is on, and press the modem's ON/OFF button.
  4. Allow 15 minutes for your modem to boot up and connect automatically.
  5. Check the lights on your modem. If the Internet light is blue, you can start connecting your devices and getting online.
    VX220-G2V Modem LEDs
  6. To plug in additional devices via Ethernet cable, simply connect the Ethernet cables to any of the four yellow LAN ports on your modem.
  7. If you wish to use your ULTRA Phone service, plug a compatible handset into the green PHONE port on your modem.
    VX220-G2V Modem - VDSL2 Plugin
  8. If you wish to connect your devices via WiFi, you'll find the WiFi name and password on the modem's barcode sticker.
    VX220-G2V Modem barcode sticker

Your modem will automatically connect your devices to the best WiFi network possible (i.e. 5GHz). Older devices may only be able to connect to the slower 2.4GHz WiFi. See Improving WiFi Signal.

 

TP-Link VR1600v

First, ensure you have:

  • A message from us advising you to plug in your modem.
  • An electrical outlet near your telephone wall socket.
  1. Connect the power cables from your modem's Power Port to an electrical outlet.
  2. Connect the included phone cable from the grey DSL port on your modem to your telephone wall socket.
  3. Make sure the electrical outlet for your modem is on, and press the modem's Power button.
  4. Allow 15 minutes for your modem to boot up and connect automatically.
  5. Check the lights on your modem. If the Internet light is green,  you can start connecting your devices and get online.
  6. To plug in additional device via Ethernet cable, simply connect the Ethernet cables to any of the four yellow LAN ports  on your modem.
  7. If you wish to use your ULTRA Phone service, plug a compatible handset into the grey Phone1 port on your modem.
    TP-Link VR1600v VDSL2 plugin diagram
  8. If you wish to connect your devices via WiFi, you'll find the WiFi name and password on the barcode sticker at the bottom of your modem.
    TP-Link VR1600v barcode sticker example - WiFi details

We recommend connecting over the 5GHz WiFi channel for faster performance. See Improving WiFi Signal.

 

TG-789 Broadband Gateway

First, ensure you have:

  • A message from us advising you to plug in your modem.
  • An electrical outlet near your telephone wall socket.
  1. Connect the power cables from your modem's Power Port to an electrical outlet.
  2. Connect the included phone cable from the grey DSL port on your modem to your telephone wall socket.
  3. Make sure the electrical outlet for your modem is on, and press the modem's Power button.
  4. Allow 15 minutes for your modem to boot up and connect automatically.
  5. Check the lights on your modem. If the Internet light is green,  you can start connecting your devices and get online.
  6. To plug in additional device via Ethernet cable, simply connect the Ethernet cables to any of the four yellow LAN ports  on your modem.
    TG-789 VDSL2 plugin diagram
  7. If you wish to use your ULTRA Phone service, plug a compatible handset into the green Phone1 port on your modem.
  8. If you wish to connect your devices via WiFi, you'll find the WiFi name and password on the barcode sticker at the bottom of your modem.
    TG-789 barcode sticker example - WiFi details

We recommend connecting over the 5GHz WiFi channel for faster performance. See Improving WiFi Signal.

 

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