BizPhone ATA inbound and outbound call issues
- Ensure that your internet connection is online. Select your broadband service from the iiHelp menu to get troubleshooting guides for iiNet broadband connections.
- DND (Do Not Disturb) mode may be enabled on your ATA. To turn this off, lift the handset and dial *79, then hang up.
- Confirm that your ATA is registered by following this guide.
- Check your ATA is getting an IP address by lifting a connected handset and dialling *** to access the IVR menu. When you hear the “Enter the menu“ prompt, dial 02 and the IPv4 address will be announced.
- Turn your modem off for at least 10 seconds, then turn it back on and wait for the lights to settle.
- Restart your ATA by disconnecting the power and Ethernet cables for 10 seconds, then reconnect.
- Try using an alternate Ethernet cable between your ATA and modem.
- Is your network set up to deliver static IP addresses to connected devices? BizPhone hardware must be assigned an IP address via DHCP.
- Factory reset your handset by holding the OK button for 10 seconds.
- Run the BizPhone connection test and make a note of the test result number from both the Speed and VoIP tests.
- If you are unable to improve the audio quality of your BizPhone service, please email bizsupport@iinet.net.au with your call notes and test result numbers, and reference this troubleshooting article.