Mobile Voice Features

• Voicemail
• Voicemail first-time setup
• Voicemail notification methods
• Do Voicemail messages expire?
• Call Barring
• Call Forwarding
• Caller ID

Voicemail

• To access voicemail, call 121 from your mobile handset.
• Alternatively, you may call 0414121121 from another phone and follow the prompts. Enter your mobile number and voicemail PIN.
• To access voicemail while overseas, call +61414121121 and follow the prompts. enter your mobile number and voicemail PIN.

1. Log in to Toolbox.
2. Select Settings.
3. Use the ON/OFF toggle switch to enable or disable Voicemail. Changes will be saved automatically and may take up to 5 minutes to apply.
   Note: To fully disable Voicemail, you'll also need to dial "##002#" from your handset to disable all conditional and unconditional Voicemail.
   

Voicemail first-time setup

1. Call 121 from your mobile handset.
2. Follow the prompts to set a 4 to 10-digit voicemail PIN. This PIN is required to access voicemail from another phone.
3. Record your name to personalise the standard greeting.
4. Select your state/territory to set your time zone.
5. (Optional) Hold the line and follow the prompts to set a custom voicemail greeting and/or adjust your notification method.
   Note: SMS alerts are enabled by default.
6. Hang up to finish.

Voicemail notification methods

• SMS Alert - Dial 1218 from your mobile handset to enable/disable.
• Ring Alert - No longer available as of 12 March 2024.
• Visual Voicemail (iPhones only) - Dial 1217 from your iPhone to enable/disable. You can manage your Visual Voicemail from your iPhone.

Do Voicemail messages expire?

Yes. New voicemail messages and messages saved in your mailbox will expire after 7 days. If you need to keep a message, you can save it for a further 7 days by pressing 2 while listening to the message. Once a message has expired it’s permanently erased and can’t be recovered.

Call Barring

1. Log in to Toolbox.
2. Select Settings.
3. Select the + (plus) icon next to Call Barring to expand the options.
   
4. Use the ON/OFF toggle switches to enable or disable Bar All Outgoing Calls or Bar All Outgoing International Calls as desired. Changes will be saved automatically and may take up to 5 minutes to apply.
   

Call Forwarding

Call Forwarding will forward calls to your mobile number to a different phone number according to these rules:

• Forward all calls
• Forward if busy
• Forward if no reply
• Forward if unreachable

Note: Standard call costs may apply when any call is forwarded to a new destination (excluding voicemail).

1. Log in to Toolbox.
2. Select Settings.
3. Select the + (plus) icon next to Call Forwarding to expand the options.
   
4. Use the ON/OFF toggle switch to enable or disable Divert All Calls, Divert if Busy, Divert if No Reply, or Divert if Unreachable.
5. For each type of enabled call forwarding, select Edit to enter the phone number to forward calls to, then Save. Changes may take up to 5 minutes to apply.
   

Caller ID

Caller ID allows you to present or restrict your mobile phone number from being displayed when you are calling someone.

1. Log in to Toolbox.
2. Select Settings.
3. Select the + (plus) icon next to Caller ID to expand the options.
   
4. Use the ON/OFF toggle switch to enable or disable Send Calling Line Identification and/or Calling Line Identification Display. Changes will be saved automatically and may take up to 5 minutes to apply.