Understanding Charges & Payment Dates

Here's some info about charges and payment dates on your iiNet bill.

 

Select one of the links below to jump to a query:

 

Why was my payment taken before the due date?

Direct debit payments are taken up to 3 working days before the due date to allow time for the payment to clear.

For same-day invoice payments, please switch your payment method to a credit card in Toolbox, as these payments can process instantly.

 

Why am I paying in advance?

All iiNet services are billed monthly in advance. Having your service charges covered for a month in advance allows you to change plans or move house with fewer service disruptions due to unpaid bills.

 

What happens when I change my plan?

When you change your plan:

  • Any charges you paid in advance for your old plan will be credited back to your account.
  • You’ll be billed one month in advance at the rate for your new plan instead.
  • The resulting invoice alignments will be shown on your next invoice. 
  • When downgrading to a cheaper plan, your next invoice may be lower than usual due to the credit you received for your old plan.
  • When upgrading to a more expensive plan, your next invoice will be higher than usual due to the charges for your new plan.

 

Why did I get another invoice after a plan upgrade?

When you upgrade your plan, it’s not a simple matter of adding $5, $10 or $20 to your next bill. Our billing system will immediately make an adjustment for the charges in your current billing period.

For example, say you have a $69.99/mth plan that’s currently paid in advance up to 24 May. If you upgrade to a $74.99/mth plan on 28 April, here’s what the adjustment invoice would look like:

  • For the current month (27 days pro-rata):
    • $62.13 Credit for your old plan from 28 April to 24 May
    • $66.57 Charge for your new plan for 28 April to 24 May

This would result in an adjustment invoice of $4.44, which covers the price increase for 27 days on the new $74.99 plan.

Note: If you're trying to follow along with a calculator, it's worth noting that our billing system calculates fees right down to the second. It's unlikely that a service would be activated at exactly 12AM, so while a $69.99 plan may cost $2.30 for each full day, less than that would be charged for the day the service was activated.

 

Why have I only been charged for part of a month?

You only get charged for the time you have an active broadband service or a particular plan. If you:

  • Have a broadband service activated partway through the month; or
  • Change plans partway through the month;

Then you’ll only be charged for part of the month, instead of the full month.

For more information, including detailed examples, see Understanding Invoice Alignments.

 

What should I do if I don’t understand a charge on my invoice?

If you have any issues with your iiNet bill, please send us an invoice query.

 

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