Rescheduling your nbn connection in Toolbox

If you can't make your nbn appointment, you can reschedule for a later date online.

 

 

  1. Log in to Toolbox and select your nbn service.   

    Never logged into Toolbox before? Check out An Introduction to Toolbox.
     
    Toolbox - Select a service to manage
  2. If your nbn order is in progress, you'll see the order tracker on the Dashboard. Under "Installation Attendance Required", hit request to reschedule. 
     
    Toolbox - Installation tracker
  3. Choose from the list of available appointment times and hit Reschedule Appointment. 
     
    We'll send you an SMS and email with your new appointment time.
     
    Toolbox - Available appointment times

Was this information helpful?

Why was it not helpful?

Please select an option





Thank you for your feedback.