Changing your internet plan in Toolbox

You can change your internet plan at any time in Toolbox.

Note: If you downgrade your plan while your data usage is greater than the total quota of your new plan, your internet speed will be shaped. It's best to wait until your next billing period when your quota has reset.

1. Log in to Toolbox and select My Products, then Broadband. If you're on a mobile device and you don't see this option, click the grey square with three lines to show it.
    
   Never logged into Toolbox before? Check out An Introduction to Toolbox.
2. If you have more than one broadband service, select the right username from the Product drop-down menu.
3. Select Change plan. If you're on a mobile device and you don't see this option, click the grey bar labelled Broadband actions to show it.
4. You’ll see a list of available plans for your service type, along with your current plan. 
    
   
5. To browse plan details, simply click on them in the list. This will change the plan summary in the panel below the list. 
    
6. The plan summary will show you some important information about the plan including it’s monthly cost and quota. Please note that graphs will not be visible on mobile devices. Once you’ve decided on a plan, click Switch to this plan. 
    
   
7. You’ll be shown a final summary of the changes to your plan. Click Confirm to finish. Your plan change should process within 30 minutes.