Cancel or close your iiNet account

To cancel or close an account, please call us on 13 22 58.

If you're overseas, you can cancel or close your account by calling +61 8 9214 2222.

 

Select one of the links below to jump to a query:

 

Cancelling your mobile or phone service

Before cancelling your mobile or phone service, please call us on 13 22 58. We can help check if there's a better plan for your needs, resolve any service issues, and confirm if any costs or credits apply to a cancellation.

Important: If you want to move your phone number to another provider, you must contact your new provider and organise the transfer before you cancel because a cancelled number can't be transferred. You can only do this if the account holder of the phone service with iiNet and your new provider are the same person.

Need your iiNet account number? You'll find it on your iiNet invoice or in Toolbox.

 

More information

How much will it cost to close my account?

If you cancel your service or change providers before your service contract is complete, you may incur a contract break fee. These fees are set out in the Pricing Schedule within our Customer Relationship Agreement.

 

How will I be charged on my final invoice?

After your service is disconnected, your final invoice will be emailed to the account holder shortly before the end of your billing period, around the same time each month as all of your previous iiNet invoices. If you don’t get your final invoice, give us a call on 13 22 58.

iiNet services are billed in advance. When you cancel a service, any unused amount you paid in advance will be credited back to your iiNet account, calculated from your cancellation date onwards.

If any charges are due on your final invoice, such as a contract break fee, they can be paid in the same way you usually pay your iiNet invoices.

 

How do I request a refund if my final invoice is in credit?

If any credit remains on your account after your final invoice has been settled, it can be refunded to your nominated bank account or credit card. Please call us on 13 22 58 to request a refund.

 

Once my account is closed, will I be able to access my invoice?

You won’t be able to get your invoices through Toolbox after your iiNet account is cancelled. You can download your iiNet invoice from the email sent to the account holder for up to 90 days after the email was sent.

 

Once my account is closed, will I be able to access Toolbox?

No. You won’t be able to access Toolbox.

 

Once my account is closed, will I be able to access my iiNet voice mail?

No. You won’t be able to access the voice mail for any iiNet phone or mobile services, including saved voice mail.

 

Can I close an account if I’m not the account holder?

Only the account holder may close an account, unless you have Power of Attorney and want to act on behalf of the account holder. Learn more.

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