iiNet Mobile FAQs

Can I sign up for iiNet Mobile without having any other iiNet services?

Yes, you can! Our mobile plans are available to everyone.

  • An iiNet Mobile SIM
  • A mobile device that will work on an Australian mobile network and isn’t locked to a non-Vodafone provider (if you’re not sure if your device is locked, please check with the provider you purchased it from).

To use mobile data, your device must support the following frequencies:

  • 850MHz, 1800MHz and 2100MHz (for 4G)
  • 700MHz and 3600MHz (for 5G)

Note: iiNet switched off its 3G network on 15 December 2023.

Which SIM types are available?

The following options are available when you sign up for iiNet Mobile:

  • Physical SIM – Delivered to your address and triple-cut with Standard, Micro and Nano SIM sizes.
  • eSIM – Available for download and install on eSIM-compatible mobile devices.

Learn more about SIM types and how to request a replacement SIM here.

Check your location on our coverage map. It’s updated directly from our network wholesaler, Vodafone.

If 5G coverage is unavailable at your location, your device will default to the 4G network.

Yes, you can port your mobile number to iiNet. To make sure things go smoothly, be sure to supply the correct details about your existing mobile service:

  • For post-paid mobile services, you must supply the correct account number for your current mobile service. This can typically be found on an invoice from your current mobile provider.
  • For prepaid mobile services, you must supply the correct date of birth of the account holder for your current mobile service.

Do not cancel your current mobile service as it must stay active to receive a porting authorisation SMS.

How is iiNet Mobile billed?

iiNet Mobile is a month-to-month subscription with an optional prepaid balance for calls/texts or data that isn't part of your plan's included value. While you aren't locked into a contract, your plan fee is billed each month for your convenience. Learn more.

The prepaid balance helps protect you from bill shock. You can only purchase additional data blocks etc. if you choose to top up your prepaid balance, so you're in complete control of your spending. That means no nasty surprises for excess usage on your bill.

What is and isn’t covered by your monthly call, messaging and data inclusions can be found in our Call Rates. For legacy plans, refer to the relevant Critical Information Summary available here.

You can monitor your usage by logging in to Toolbox using your iiNet username and password. You'll also receive usage notifications when you use 50%, 85% or 100% of your monthly data limit, or other monthly inclusions.

Data usage is recorded in increments of 1 kilobyte. Both uploads and downloads are counted towards your monthly data quota.

Once the included data allowance in your plan is used up, mobile data will be temporarily unavailable until the start of your next billing period.

You can choose to top up your prepaid balance in Toolbox to purchase an additional 2GB data block for $10.

Please note that any unused portion of a data block does not roll over to the next billing period.

You can change your iiNet Mobile plan at any time in your Toolbox for no additional fee.

Your plan change will occur at the start of your next billing period. This date is confirmed on-screen when you submit your request.

In the event that you submit a plan change request when your next billing period begins in 7 days or less, your plan will not change until the start of the following biling period. For example, if your next billing period begins on 1 January and you submit a plan change request on 29 December, your new plan will not commence until 1 February.

How do I manage my mobile service?

You can check your usage, change your plan, top up your prepaid balance, adjust your mobile settings, request your PUK code and more in Toolbox. Here's a quick overview of what you can do in our self-service customer portal:

International Roaming is turned on by default on all iiNet Mobile services sold after 29 November 2023. For all services purchased before this date, please follow the steps below.

  1. Make sure that you read and understand the charges and rates applicable in your destination country.

  2. Log in to Toolbox.

  3. Under the Mobile Service, select Settings

  4. Set the International Roaming ON/OFF switch to ON.

  5. Select Enable International Roaming.

  6. Once Pay As You Go International Roaming is enabled, you will receive an email and SMS. You can top up your mobile prepaid balance in Toolbox.
     

Is it possible to use premium services on iiNet Mobile?

No. Premium call/SMS services (e.g. 19/1900 numbers) are disabled on iiNet Mobile.

Tethering allows smartphones to act as a WiFi hotspot for a computer or WiFi device to access the internet using your mobile data. By default, all iiNet Mobile plans have this feature enabled, however, it may not work on some mobile devices.

iiNet does not recommend the use of tethering. If you choose to tether, be aware that the data used when tethering DOES count as part of your monthly mobile data allowance.

 

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