WebHosting Plesk FAQ

• How do I log in to the new Hosting Control Panel?
• How do I find my FTP login details?
• How do I edit the DNS records of my domain?
• How do I manage my website databases?
• How do I change the PHP version of my website?
• How do I change the ASP.NET version of my website?
• How do I manage my Hosted Exchange mailboxes from the new Hosting Control Panel?

How do I log in to the new Hosting Control Panel?

Once the new Hosting Control Panel has been enabled for your account, you can access it in the same way as you would previously.

1. Browse to https://cp.iinethosting.net.au
2. Enter your control panel username and password. These details should have been emailed to you when your iiNet Hosting account was first created. Your username should begin with “ii_” (e.g. ii_johnsmith).
3. Click Login.

How do I find my FTP login details?

You’ll need to log in and set a new FTP password via the Hosting Control Panel.

1. Log in to the Hosting Control Panel.
2. Select WebHosting Plesk from the menu or click the WebHosting Plesk Websites tile on the Home page.
   
3. Click on the tile for the relevant domain name.
4. Your FTP username and IP address will be displayed under the FTP/Remote Desktop heading.
5. Click Change Password to set an FTP password.
   Note: You can also click Manage FTP Accounts to create additional FTP accounts.
   

How do I edit the DNS records of my domain?

1. Log in to the Hosting Control Panel.
2. Select Domains from the menu or click the Domains tile on the Home page.
   
3. For the domain you wish to edit, click Actions and then Manage DNS Records.
   
4. Click on an existing record to edit it or click Add New Record to create a new DNS entry.

How do I manage my website databases?

Follow these steps to create or manage MySQL or Microsoft SQL databases.

1. Log in to the Hosting Control Panel.
2. Select WebHosting Plesk from the menu or click on the WebHosting Plesk Websites tile on the Home screen.
   
3. Click on the tile for the website you wish to manage.
4. On the Web Hosting Settings tile, click Manage > Manage Databases. The database manager will be opened in a new window.
   

How do I change the PHP version of my website?

1. Log in to the Hosting Control Panel.
2. Select WebHosting Plesk from the menu or click on the WebHosting Plesk Websites tile on the Home screen.
   
3. Click on the tile for the website you wish to manage.
4. On the Web Hosting Settings tile, click Manage > Change Hosting Settings. Your hosting settings will be opened in a new window.
   
5. Under Web scripting and statistics, ensure PHP support is checked and select the PHP version you require from the drop-down menu.
   
6. Click Apply and then OK to finish.

How do I change the ASP.NET version of my website?

1. Log in to the Hosting Control Panel.
2. Select WebHosting Plesk from the menu or click on the WebHosting Plesk Websites tile on the Home screen.
   
3. Click on the tile for the website you wish to manage,
4. On the Web Hosting Settings tile, click Manage > Change Hosting Settings. Your hosting settings will be opened in a new window.
   
5. Under Web scripting and statistics, ensure Microsoft ASP.NET support is checked and select the ASP.NET version you require from the drop-down menu.
   
6. Click Apply and then OK to finish.

How do I manage my Hosted Exchange mailboxes from the new Hosting Control Panel?

Some services, like Hosted Exchange, can’t be managed directly from the new Hosting Control Panel.

1. Log in to the Hosting Control Panel.
2. From the Home screen, click the More Services tile. The old control panel will open in a new window.
   
3. Select your Hosted Microsoft Services subscription from the Subscription drop-down menu in the top menu bar.