Updating Your Email Password

If you've recently changed your email password in Toolbox, you might find that the email address stops working in your third-party email software. This is because the settings for that email address need to be updated with the new password.

If you've forgotten your password, please see Retrieving a forgotten password instead.


Updating via error messages

Most email clients will tell you exactly what's wrong when you start them up, and prompt you to enter your new password.

  • For example, if you're using an email program on your desktop computer, you might see a popup screen asking you to re-enter your email username and password.
  • Or if you're on an iPhone, it may alert you with an error like "Cannot Get Mail". Simply tap Settings, and you'll be taken to the settings screen for that account, where you can enter your new password.

If your email client fails to prompt you, or you close the message by mistake, you can follow the directions below to update your password through your client settings.

Select your email software:


Windows 10 Mail

  1. While viewing Windows 10 Mail, click the Settings icon (cog) in the bottom left-hand corner of the window.
    Windows 10 email password update 1
  2. The Settings menu will slide in on the right-hand side of the window. Select Accounts.
    Windows 10 email password update 2
  3. You'll see a list of all accounts set up in Mail. Click the account you'd like to update the password for.
    Windows 10 email password update 3
  4. Enter your new password in the Password box and then click Save to finish


Windows 7 Mail

  1. Click the File menu in the top left-hand corner of the screen, select Options, and then Email accounts...
    Windows 7 email password update 1
  2. Highlight the account you want to update, and then click the Properties button on the left.
    Windows 7 email password update 2
  3. Select the Servers tab, and update the password in the Password field. Click OK to finish.

Microsoft Outlook

Outlook has had a couple of facelifts over the years, but the process for updating your password hasn't really changed.

  1. Click on the File Menu in the top left-hand corner of the screen.
    Outlook email password update 1
  2. Select Account Settings from the Account Information screen.
    Outlook email password update 2
  3. Select the email address you need to update from the list in your accounts, then click Change.
    Outlook email password update 3
  4. Update the password in the password field, and click Next to finish.

Mail for Mac OSX or macOS

  1. Select Accounts from under the Mail menu.
    Mac Mail password update 1
  2. In the Accounts window, simply highlight the account you need to update, and change the password in the password field.

    When you close the window, Mail will ask you to confirm the change.

    Mac Mail password update 2



  1. In the top right-hand corner of the screen, click the three-lines icon, then select Options.
    Thunderbird email password update 1
    Thunderbird email password update 2
  2. In the popup window, select the Security tab and then click Saved Passwords.
    Thunderbird email password update 3
  3. This window will show you all of the accounts Thunderbird has passwords saved for. If you want to see the current saved password, you can click Show Passwords.
    Thunderbird email password update 4
  4. After a quick prompt, Thunderbird will show you the passwords saved for these accounts. As there's no option to change the saved passwords, you'll need to select Remove all.
    Thunderbird email password update 5
  5. Once you've confirmed the removal of your passwords, you'll need to exit Thunderbird by clicking the red X.
  6. When you restart Thunderbird, you'll be prompted to enter the new password. Enter your new password and then click OK to finish.
    Thunderbird email password update 6

iOS Mail

  1. Select the Settings icon from your home screen.
  2. Scroll down and select Mail, Contacts, Calendars.
  3. Select the account you want to update.
  4. Tap the Account ... > again to get into the account settings.
  5. Tap the Password field, clear it and then enter your new password.
  6. Tap Done to finish.

Android Mail

The layout of Android OS settings can vary between each device and software version. If this advice doesn't work for you, check the handset manufacturer's website for support information.

  1. Tap on the Menu button on your device. It's usually the one to the left of the Home key.
  2. Tap on Settings.
  3. On the Settings screen, scroll down and find Email.
  4. On the Email screen, tap Settings.
  5. Select the account you want to update.
  6. Scroll down the screen and tap on the option for Incoming Settings.
  7. Tap inside the Password field and update your password to finish.

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